We just had the worst experience ever in a restaurant at Applebees, Hackensack. It is the first time we have ever walked out of a restaurant without eating or paying for our meals because they were bad beyond description. First there were no napkins or utensils to eat our appetizer. A girl said she'd be right back but never showed. The quesadilla was edible but the ingredients inside were not cooked well and the cheese was not melted. Then another girl brought us an order of ribs that we did not order. My entree, Bourbon Street Shrimp and Chicken arrived without the side of roasted veggies. When they finally arrived they were mushy and extremely salty to the point of being inedible. The entree was also extremely salty and it too was inedible. My husband ordered a MID-RARE Ribeye with fries and a side of roasted veggies. It was delivered with 4 mushy, salty veggies on the plate and no fries. They arrived later when they should have been on the plate. The meat was a hockey puck; completely well done and grilled only on one side. We sent the steak back and the new steak arrived, so rare it screamed. Literally looked like sushi. This cook, (cannot possibly be referred to as a chef), needs to be fired. Our waiter was not at fault. Poor kid was mortified. We tried to give him a tip but he would not take it. The runners need to be fired as well. They were like a bunch of chickens running around with their heads cut off. That could only be because of bad management and training. We have eaten in other Applebees and they were never this bad. As a rule, Applebees is not known for great food, but rather a place to get a quick, relatively tasty bite. This location needs an overhaul immediately. They have lost their luster. read more

The waiter took a good 10 mins to come to us to just introduce himself and take our drinks. I asked if the happy hour included in the half appetizers he said yes. So I ordered took them 20 mins to bring two appetizers I asked for my sons fries to be non seasoned. They came seasoned after 30 mins. It wasn't busy. Didn't even come check up on us or anything he went missing finally he showed up I asked for the check and the apps weren't half off I told him aren't they have off he said no only drinks I was like but asked you about the appetizers and u said yea. Very unprofessional. Service food was all horrible. read more

I mean what can I say its Applebee's so its sub par food for a decent price. There is nothing you can get here that you couldn't spend a little more and go to a speciality place for. Wait staff is always good besides that its just normal Applebee's read more

Worst Applebee's ever! Some waitress are so sweet, focused, and caring. While others, simply talk and god forbid you get one of the talkative ones because you'll be waiting for a simple order 20+ mins. Don't go here read more

Stopped for late night snack and wound up eating dinner. The apps are half price after 10pm so we had the chicken tacos - yummy. Then I had the new artichoke spinach penne with grilled chicken. It was delicious. The chicken was juicy and penne was piping hot. The service was quick, efficient and cheerful. Glad we stopped tjere read more

I guess the waiter was new.... People after us got their appetizers before us. The food was bland (I got the shrimp and broccoli cavatappi). The potsticker appetizer was cooked extremely dry. But I guess, what do you expect at a food chain? You get what you pay for. I guess I will stick to the usual quesadilla burger next time... How can you go wrong with that? I'll order Chinese in next time instead of a late night food run. read more

Great customer service at the bar, Carlos and Matt are the what....BOMB!!!!!

I stopped at this location for lunch. I actually enjoyed it, the service as well as the food was pretty good. I usually go to the one at 440 inJersey City, that one is OK, but I was in the area and decided to give it a try inspite of the not so good reviews. read more

Upping my review to three stars cause I had a good waiter second time around, and this place shouldn't suffer from one crabby waitress. I also like the queso dip w/fresh cut potato twists. read more

If I could give this place zero stars I would, Wayne (a white man) the area director was very disrespectful because one of his white customer was very rude and disrespect and he had the bartender not serve us anymore. Carl the only manager who address the situation made us leave the establishment because of the lady and because of Wayne the are director. This was the worst experience ever and I need someone to contact me from corporate to address this issue. I would never recommend this place to anyone, the lady had her entire check paid for while we were kicked out of the bar. This place has bad food and even horrible management, I will be contacting the better beuro business on this establishment. Thank you and have a great day. If you're a minority, I will not recommend this place tbh. Our bartender was amazing one of the best that's all. read more

If I could give it 0 stars I would, this is the worst Applebees I've ever been to. Worst service. I get home from work late, and decided to grab a bite to eat with the boyfriend, sat down right away, which was good, it took our server 20'minutes to get to us. I had to call the host over to ask if anyone was going to come over, he then took our drink orders. I asked for a blackberry sangria, and it came out 40 minutes later, its ridiculous. I can only imagine how long it would take for our food to get to our table. I don't think anyone is managing this company or are too cheap to have more staff closing and paying more attention to the customers. I work at a restaurant and this wouldn't fly by my staff. This is horrible! I couldn't wait til I got home to write this review. So I'm doing it now as I wait for my food to come to my table and it's been already over an hour and that I've been here. Who is running this place ?? Never again. I DO NOT RECOMMEND THIS APPLEBEES! read more

I came to this restaurant with my friends to have some drinks after work... Also to take advantage of the happy hour that they have after 10 pm... The appetizers were delicious, the drinks were ok.... the waiter was friendly and attentive; the only bad thing was that they took so long to serve our food... but in overall I enjoyed the experience there. read more

Matt the bartender was great. I wasn't sure what drink I wanted but he was very helpful in narrowing down selections and made me a tasty fireball drink with vodka, strawberry, and lemonade. Great service. Thanks Matt! read more

They have really stepped up the game and become a good chain. At least in the locations I've been visiting

Food is ok. Service is a little. Triple Chocolate Meltdown is a hit with kids and adults the same.

Well the host, he had but implants, really? They don't look good on girls!

You do not want the waitress marta. We waited 10 mins before being approached and she doesnt give a damn about service. Ill find another applebees read more

Server didn't seem happy to be at work, brought my appetizer forgot my silverware and plates. Asked her for something a couple of times never brought it out. Overall it was okay. Steal & BBQ ribs were alright! read more

There is nothing bad to say about this place! I go here with my friends all the time.The service is great and there is always a reasonable waiting time even when it is crowded. The server we last had was very friendly and frequently came around our table to give re-fills and got whatever we needed. I definitely recommend to go with family and friends. read more

The service is really good. My waiter, Justin, was very good at making sure we were comfortable and satisfied with our meal. However the one reason id give this review a 4 out 5 is because the fries were a bit stale. They didnt taste as good as i expected. I was there not too long ago and the fries were amazing that time. Doesn't mean im never going back. Just a heads up to the kitcen staff to work in the fries. Other than that, great service. read more

Damn tonight this place was on point I can't express it enough from the food to the service. Wow just impressed and i don't always say that. Maybe it was just tonight but 5 stars cuz this review it supposed to be for the moment experience read more

This place is okay. It's a typical Applebee's, nothing special. The food I received was hot and didn't take long. Server was okay.

Evelyn Martinez 150 Bonhomme ave Hackensack, nj. 07601 I went to the Applebee's in Hackensack and was not happy with the service there. I realize it was a busy Friday, but do not think that I should accept cold food and rude service. I order a bacon cheeseburger medium rare. Of course it took about 20 minutes for me to get it and it was well done. I told my waitress that I couldn't eat and I wanted to send it back for a new one. I did not receive my food for another 45 minutes by then I was starving and annoyed. I asked if she could make it to go cause I was tired by then. She looked not. To happy. I left her a tip eve though. She was not professional. I realize she might of had a bad day, but I do not appreciate being treated that way. read more

My gf, her mom, and I went here for din din and when the waiter asked what we wanted to drink, my gf asked for a water and a vanilla shake, her mom ordered a martini thing I think, and I asked for a coke (nothing too fancy) but the waiter smiled and replied with "we have Pepsi". DO YOU THINK THIS IS A GAME?! I asked "do you have Sprite? And the waiter replied "no, but we have Sierra Mist". SIERRA FRIGGEN MIST. Do you want to die sir? I then stated "I'll have a water". I will never ever forget this horrific experience. I am left scarred knowing that they don't have those two VERY AFFORDABLE beverages. read more

I came to this restaurant after church. I was seated almost immediately. A waiter came by and took my order for drinks. Then I didn't see him again. Thankfully Thomas, another waiter came to my rescue. He was courteous and polite. He took my order for Bourbon street steak and root beer. The order came in about ten minutes, pretty good since I had ordered medium well. The steak was a little too salty for my taste. The waiter came and enquired how I liked the food. The manager also came by. The overall experience was ok but the quality of the food was average. I think this Applebee's is trying to improve, my previous experience to this place was nothing to brag about. I might go back in another six months. read more

Applebee's Grill + Bar - Bourbon street steak and mushrooms, onions and potatoes. - American Near Me - Hackensack, New Jersey

I rarely rarely go to applebees. I walk in the place was empty. when to the bar and it was empty as well which was ok with me, so a waiter walk by and told me he will get me the bartender, soi waited about 5-10mins and still no bartender so I left, as I was leaving I told the hostess its a shame I waited all this time and still no service and her reply was awwww im soo sorry. So I call the manager from my car and he was very apologetic and ask me to come back , but it was to late I had already left... read more

Good food and atmosphere, really nice servers! Went here with my boyfriend and the lady we had was very nice and down to earth! Totally recommend it! read more

We arrived for dinner on Thursday, 3/31, at about 8:30 and requested a booth. As soon as we sat down several huge cockroaches ran across the table. We left immediately. From outside we saw several members of the staff swatting the bugs with menus. Absolutely disgusting. We will never return. read more

I like the food at Applebee's. Their food is good and the price is reasonable. Especially, 2 for 20 is kicking ass. I always get 2 for 20 every time I go to Applebee's. This deal does not have a lot of options for the main meal, but they all taste good. The only thing I was not happy is that when I did take-out last time. I ordered 2 for 20 and when I paid, I paid cash. I gave the person who took the order exact money. The person's name who took my order was Faith. When I paid, Faith said tips are not included, and then I said "well, I am doing take-out". As soon as I said that, she gave me a dirty look. I have never seen any servers asking tips for take-out. If I am going to leave tips for what I am spending, I rather eat in at the restaurant and get a full service than doing take out. I have done take out 2 more times ever since then, but Faith was not there. The other people who took my order never asked for tips and they were really nice and friendly read more

This review is for one of the servers and greeters there. Every time my husband and I have visited Applebees, Sammie always made our visit ten times better and more welcoming. His service is nothing less than amazing and accommodating. He shows enthusiasm and kindness that's not seen in many places these days. Thankful to have gotten his name yesterday and hopefully this gets through to someone higher as well. In my opinion, praise is due where and when it's deserved. read more

Ahh, it was a family meal (2:00pm in the afternoon) that could have been better if Only the Bartender could keep it down!!!, The bartender was in desperate need of attention- LOUD !!! She only had (2) customers and there were about 10-15 customers in the whole place...yet Her VOICE and LOUD laughter is what you heard, we have to keep stopping our conversation waiting for her to Shut Up!! so we can hear each others comments.. The Greeter, seater and server were fantastic..Hope they can do something about the bartender- send her to sports bar or something. Please read more

I have to say that the staff are very friendly with us and a great atmosphere. The service, I would say, is not the best and when it comes to ordering they might get mixed up. read more

Just walking out of this location. The worst, poorest service I've ever had. No greeting when we walked in. They just looked at us like we were bothering them. We just wanted a couple of drinks and apps.the place wasn't even busy for a Fri night at 8:30 pm. Our server didn't come to us after 13 mins sitting there waiting. Took our order. Drinks took 16 mins to receive. Our apps which we ordered 4 of, we only received 2. I had to wave him down 14 mins later and ask him if they forgot our other two apps. He apologized and said he'd come right back with them. The dude disappeared.We waited another 22 mins and still a no show. That's when I had to talk to the manager.Told her what happened. She didn't seemed bothered at all. I asked to pay for our two drinks and two apps. She comped the food and offer to give us two apps free to take home. I politely refused and thanked her but I was already pissed off. I'm never going or recommending this dump again.And yes I timed everything because I work in the food industry. I manage a restaurant. read more

Whoever is managing this Applebee's needs to get their s#@t together and train their staff correctly. I know this isn't a four star restaurant but just some good solid service would have been nice. Although our waitress was friendly it took her hella long to acknowledge we were there and another 10 minutes to just get a glass of water. We ordered our drinks and apps. After waiting an eternity the apps came out--before the drinks. Our waitress cheerfully plunked down the apps and left us with no cutlery, no plates, no napkins, and no drinks. When she finally brought our drinks she again left us hanging with no cutlery, no napkins, no plates. So we got to watch our food get cold before we ate it. When she finally brought the tableware she gave us one napkin. My husband actually had to chase her down for more napkins. Then the main meal came and was thrown on to our table by the ever so charming Runner who screamed out each dish as she slammed it down in front of us. I was wondering what made her so angry. Anyway, this experience made me appreciate the Clifton location we normally go to. We've never had a bad experience there. Won't be returning to Hackensack--ever. read more

Applebee's is one of the most innovative and incredible eatery that has given me the most reviews based on my job performance, readiness and tidiness prior to the nature of handling the job. As time goes on, things will become more better and improving throughout the years working very hard and steadily. Everything that someone will give me as the best gift to earn their trust and their potential to receive every gift a employee can receive and deserve in is wildest dreams. Each opportunity is the best and the most overall satisfying motive and aspiration a individual can enable in his own path of learning. Thanks for the memories and I want to give a shoutout to John Monteverde, James Cavagnaro, Natascha Degomes, Sara D'Alessandro, Gillian something, John Boccelari, Carl, Lisa Bradley, Rhonda Hall, and many more. read more

Highly disappointed. Been coming here for many years yet I was made to feel like I did not belong in this establishment. Out for a quick drink while doing takeout but it all turned for the worse. They seated a woman and child by the bar section, not a good idea when people are having an adult conversation. Got yelled at from across the room by said other badly seated party because I cussed. OK annoyed but understood and all needed action taken. oh btw kid didn't even know what was happening, only the mom action made it become a situation so sorry kid in all ways possible you are gonna need it. So why is it after eating all their meal unbothered does she want all her meal comped, that's when I got pissed. I was there with someone who works in the service industry and management needs a few pointers. We probably spent more cash in the hour we were there yet the management thought we should be cut off, she get comped and shown to her car by the area manager like we are the bad guys. How come I didn't see this manager at all during this situation? Maybe should act entitled and be louder next time, seems to do the trick around this place. Bartender was great, food was OK, management was unimpressive. read more

When there for the 2 for twenty deal. Order the mozz sticks as a appetizer, a burger, and the chicken penne. Mozz sticks were very good. The burger was below average, and chicken penne was tasty. Unlike the Paramus location, this location does not get ridiculously busy and the staff are all pleasant. Overall, a place I would go back to if they still have this promotion, but I'll hold off on the burger. A side note, burgers are usually what I order in these chain restaurants, so my standards for burgers tend to be quite high. read more

bad experience.... never again! stopped in one night for dinner and what was supposed to be a quick dinner turned out to be almost 2 hours. server took 10 mins to initially get to our table so we ordered our drinks and food right away. Our drinks came quickly but everything after went downhill. After waiting 30 minutes, we were getting restless. The server was everywhere seemingly forgetting about us. 45 minutes later I walked up to the hostess asking for our food and a manager because if not we were ready to walk out. Upon getting back to my table dinner was served COLD! It was definitely sitting unattended for a while. The manager came and offered every which way to keep us from leaving. Ultimately we got new food. After getting our food, the server yet again ignored us and made up excuses as to why our food was cold and blamed it on food runners. Did I mention we both had empty glasses while telling us this and never offered refills? Terrible service! Unattentive... this is the second time Ive had bad service there... don't think third time would be a charm read more

This is the worst Applebee's experience I have ever had. Mind you I travel for work as an IT Consultant so I have had Applebee's all over. Needless to say the my waitress pleasant. They lady delivering my food was utterly rude. She gives me my food then proceeds to walk away, I said "excuse me", she turns around and screams at me "WHAT DO YOU WANT". She was so loud and disrespectful I very calmly said I'll just talk to my waitress when she comes by. She gets closer and yells NO WHAT DO YOU WANT. At this point I got very quiet please Maam don't worry about it. I was scared she very close to me and yelling. It's beyond my over cooked chicken wings with no seasoning. I now feel threatened. Worst Ever!!! To add insult to injury I notice the woman was nice customers of another race. RIDICULOUSLY!!!! I wish her had her name. There is no reason to talk to anyone that way! read more

Tried to do a carside order and was put on hold 3 different times. When they finally picked up, they ended up hanging up on me when i was describing the car i was going to be in. After FINALLY getting my food, the steak was dry, mac and cheese was dry, the shrimp parmesan that we asked for was dry. The shrimp itself didnt even look like it had sauce on it. By far the worst applebees experience ive had thus far. read more