Good service and good food here. Our entrees had great taste with plenty of food on the plate. We will return. read more

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It is open late, which is why we came in, but staff is overwhelmed and cannot keep up with the crowds. Bartender is trying to help, but orders take a long time and are not accurate. Food is typical for the chain. read more

We had our three children 6 and under with us and waited 40 minutes for our food to come out. We never received our appetizer until going out the door because it was "forgotten". Our waitress was complaining about having to serve us to the floor manager RIGHT BESIDE OUR TABLE. My husband's breadstick was a rock. My kids food was cold and dry. None of our drinks got refilled. We spent 150$ for horrible service and horrible food. What a waist of money. read more

I went to Applebee's today and ordered the Bourbon Street steak. It didn't taste like steak and fell apart. It had a weird texture and taste. The mashed potatoes and service were good. I am disappointed I spent $20 on this steak meal. read more

Applebee's Grill + Bar - This is the so called steak. - Sports Bars Near Me - Goshen, Indiana

The server was friendly and tried very hard to provide good service, but seemed overwhelmed, most likely due to being short-staffed. The food was good, but not remarkable. The ambiance was comfortable, and the restaurant appeared to be clean. It is a good restaurant but with room for improvement. read more

REVISED REVIEW Leaving my one-star rating and the facts, but updating this to be more kind / helpful. We have now been offered a free meal there after our review, but we absolutely won't visit this location until it is under new ownership or new management, fixed. Read the other one-star reviews. 1/4-1/3 full restaurant. Waiter complained each table visit about management / cooks. Salads took too long, missing croutons, very watery. Watched other tables have food delivery issues. Both entrees took too long and were lukewarm. My entree was totally wrong. My wife nibbled at her entree. After 20 minutes of waiting for mine without a manager or waiter checking in I just gave up. My wife was done eating, I was starving. Had to ask the host for a manager. Now have learned I got the bar manager. I said clearly, "I don't want my entree. Just give us the bill. We want to leave." Then it was 5 minutes with the bar manager squabbling about the bill. They were going to charge us for the full two for $25 despite saying they took off my entree? They tossed the 2 for $25 pricing and charged us regular full price around $24. Minimally it should have been the 2 for $25 minus some cost for my entree, nowhere close to $24. Bar manager did say "If you want I can comp you the meal." Being good sports we said we would just pay for the portion of the 2 for $25 we got, but they still charged us full price. We weren't coming in there to complain and try to get a free meal. Exasperated when we paid the $24 they didn't give us enough change. There is no way to candy-coat those facts. This dining experience was a disaster. I'm hoping the restaurant owner and Applebee's corporate will read this. We're not sure you had an actual restaurant manager on duty. They always float around and stop by tables to check in. Your surveys even ask if that happened so we know it's common procedure. That night a manager was nowhere to be seen. It may not have been that bar manager's job to handle restaurant manager's duties. The bar manager (name deleted) needs training if you expect her to be a whole restaurant manager. If there are that many issues with a guest's experience it is not a question of "If you like I could comp you" it is an, "I'm so sorry. Look I'm taking care of this and hope you guys will come back." PERIOD. Even before then, if it is taking 20 minutes to fix a wrong entree, you either 1. make it immediately, 2. also remake my wife's entree so we can eat together or 3. come out and apologize and say it's coming right up and dessert is on us. SOMETHING. The waiter (name deleted) needs a coaching meeting. He did try to advocate for our meal several times, but there really is no reason for a guest to ever hear about how incompetent the staff is. It just was depressing. We see him mentioned in another review for the same issue. I hope both this bar manager and waiter can be successful with the right support and correction. The overarching issue here is ownership, leadership. So many reviews here mention "understaffing." Right now it seems this location is doomed to fail which is sad. We used to love eating here. It was always packed. With the complaints we heard about the cooks I would be concerned if they are trained which if not could lead to even more damaging issues like food poisoning or health code inspection issues. Do yourself a favor. Bring in a temporary, well-seasoned, Applebee's manager from somewhere else. Pay your workers a decent wage and train them well. Let them know you have their backs to equip them for all sorts of situations like ours. The owner and regional manager need to pop in time to time for a while to ensure things are back on track. I'm still waiting to hear from corporate so I can express not only our disappointment but also our concern. It was that bad. A huge table full of guests next to us left because they saw all the food and management issues. Do it for your guests. Do it for your own success. read more

Visited on 4/18 at around 4:30pm. The food was great. Service, horrible. Several tables who came & ordered after us were served their food before ours came out. They even got the same thing we ordered. When we inquired, the server said she didn't know why. Frustrating. Then our server never came back. No drink refills, no checking if the food was ok, no apology....never returned. She appears to have an avoidant personality, which doesn't make a good server. We finished eating and waited too long before I decided to locate a manager. The hostess knew who our server was and was not at all surprised that we were upset. Apparently she has an ongoing fail rate. While waiting on the manager, who also ignored us FAR TOO LONG, we learned that our server's sister is also a server, who apparently is amazing. Maybe some favoritism due to the family connection? Bad move on management's part. We also had a conversation with a guy who was also waiting on his food which had turned into a disaster, he warned us that the manager doesn't care...I ended up going out to the car, because the ever beeping alarm was grating the last nerve I had. Husband finally got the manager, a young female, and he told her our issues and he stated 'she hardly listened and did not care'. She did comp our meal, however, we won't be back. Unfortunate, as the food was actually really good when we got it. read more

When we arrived we were the only people there.we were.not met at the door as usual and found our own seats. We waited and waited for someone to come and take our drink and food orders. The server was not friendly at all. We waited and waited for our food to come. Thankfully, the food was warm and good. Again, we had to wait and then look for someone to bring our check. Altogether, it was a terrible visit to this Applebee's. The service was awful and extremely slow. Only one other group came in, and we were there for 1 1/2 hours! Will NOT be returning. Do NOT recommend read more

The atmosphere is great and the service is amazing and the food, well try it for yourself you won't be disappointed

Was there for an hour and 15 minutes. never got refills even though she mentioned them 3 times. Ordered after 15 minutes of being there but order wasn't put in for at least another 30 minutes. Instead of bringing the drinks or appetizer, waitress decided to take a smoke break. after 1.25 hours with only an app brought by someone else, and no refills, no actual food. I just took my 4 kids down to Culver's. Worst service ever. read more

don't actually close at midnight, they close at 11:20. They was not very nice about us coming in. there was no greeting at all.

Went in at noon for a to-go lunch. Waited over 30 minutes for 2 lunches!! Seriously, never again.

Please don't tell anyone that you can't seat them because you have no staff! Went elsewhere

I was immediately seated at the bar as I requested. The hostess and bartender were both very friendly. I ordered a Lagunitas IPA to drink. The beer is great and I didn't have to wait. I ordered a grilled Chicken Caesar Salad. It arrived quickly and everything looked and tasted great. I would recommend this Applebee's! read more

Applebee's Grill + Bar - Lagunitas IPA - Sports Bars Near Me - Goshen, Indiana

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My husband and I went to Applebee's last night. Food, service, and cleanliness were all terrible. First of all, every surface was sticky, especially the floor ramp and the handrails. We were afraid to touch anything. Second, the waitress didn't know much about the food she was serving. I ordered the steak and shrimp, but told her I didn't want the cheese on it (due to dietary restrictions). When it came covered in sauce, she told me that wasn't cheese, it was Parmesan sauce." I scraped off the cheese, tried one bite, and it was tough and chewy. (I ordered medium rare.). My husband tried a bite too and said it was inedible. The mashed potatoes were cold. I gave up and asked to just bring me a cup of coffee. Server said they didn't have coffee - no coffee maker! WTF! This has to be the only restaurant in the county that doesn't have coffee! We paid the bill and went straight across the street to get some fast food. I honestly don't know how this place stays open! Avoid it!! read more

The waitress was very nice and had a sense of humor. The service was spaced just right. The food was just right

I have to say, lunch was really good today. They've gotten some fairly critical reviews, but we didn't note anything negative. Had the pretzel appetizer and crispy chicken salads. Then the Cinnabon desert. Which was stellar. Our waitress was very friendly and attentive. read more

I have been consuming the oriental chicken salad for many many years. It was always my favorite thing to order and now it is horrible. They've gone from a beautiful chicken breast that was highly seasoned and placed nicely on top of the bed of romaine lettuce, two little squares of pressed chicken that has no flavor on top of a tiny bit of romaine with almost all head lettuce. It's like eating a bowl of water and rubber. The only thing that made it tolerable was that I had 2 cups of dressing which I was able to use all of to get some flavor when normally all I have to do is a half of a cup. I will never get the salad again and likely never eat at Applebee's either because if they're going to dumb down their food like that and raise the price of it, it's not worth it. read more

The $1 margaritas for the month of October brought us in, as I don't typically like to visit franchisee chains over dives or independently owned restaurants. However, the quality of the food left me missing some of my favorite local places! The $1 Margarita was OK for the price, nothing to complain or praise about it. It was a basic margarita on the rocks in a mug. My friend ordered another featured holiday drink that was on their menu, but we watched the bartender read a recipe on how to make it. The food was OK. We just ordered appetizers and while the Oriental tacos were good, the spinach artichoke dip was a little bit sad looking. It looks as though they have cut the portion size of their appetizers in half. Our server was friendly, very friendly, but a bit too attentive. He visited us a lot. Usually that is a great thing, but sometimes too attentive can be a bit over-the-top. Although I much rather have this than inattentive, he was doing his job! read more

Applebee's Grill + Bar - Sports Bars Near Me - Goshen, Indiana

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The food was so yummy! We ordered the bacon cheeseburger with onion rings and baby back ribs and the spinach artichoke dip. All three were outstanding. Ordered pick up and it was ready early and the employee was very professional and friendly. Highly recommend. read more

The food is consistently crap at the Applebee's chains. I ate chicken Alfredo penne dish. I was really embarrassed during my lunch meeting to try 3 times to eat the chicken, and 3 times have to spit it out because it was all gristle. It was disgusting and I left hungry. The server did an amazing job at timing, friendliness, and drink refills. The restaurant was clean. read more

Horrible service! Walking in the hostess was not polite or welcoming. When we sat pur waitress quickly came and took our orders. When I recieved my water it had some sort of paper in it that I drank- DISGUSTING!! I ordered another water and the cup was dirty so I just gave up and didn't drink anything. Our food took over 30 minutes to come out and no apology for our wait. Our waitress disappeared and suddenly someone else was taking care of us. I then just saw our original waitress to stand around with some coworkers and videochat with someone on their phone. Food is what to expect from an Applebee's. I never expect quality service from an Applebee's, but this was ridiculous today! read more

Stopped in for dinner around 6pm. They were not too busy. They took our names and said about a 10 minute wait. After 25 minutes and watching several customers who came in after us be seated, we asked the young lady why we had not been seated. "I called your name" she replied. We told her she had not. She then replied with attitude "well yes I did". We explained we had been standing no more than 10 feet from her the entire time. She then said "fine, I'll seat you next". We said no thanks and left. Unfortunately, service at this location is consistently poor. While food has improved service has not. Worth driving elsewhere. read more

Eating in, we've always had a pretty good experience. Service can be slow at times, but that happens anywhere. Food is decent, prices are as advertised and the people working are generally friendly and efficient. Our biggest problem has stemmed from the To-Go orders and is why we just flat out don't do it any more. Four orders in a row were wrong and/or missing items we were charged for from entrees to sides to drinks. Managerial staff was always apologetic and quick to offer free desserts, which was nice, but our orders we so consistently messed up that we have given up. read more

I ate there for my birthday.. There was 16 of us in total. I didn't catch our waitress name, but she was AMAZING!! Every quick, nice, and sweet to all of us read more

I can't believe a house salad is an upcharge at this place. Talk about price gouging. Not going to dine here again.

Hostess was rude when we walked in. Ordered a chicken and shrimp dinner and the shrimp was HORRIBLE. The manager took my bf food off but never came over to speak with us or anything bill was really high for 1 person. Gave a 2 star because the waitress was really sweet. read more

I understand we might be going through COVID, but seriously hand sanitizer for hors dourves?? read more

Applebee's Grill + Bar - Hand sanitizer - Sports Bars Near Me - Goshen, Indiana

My grandma and I come here at least once a month because she has a doctors appointment in goshen. Staff has always been nice and respectful. Our food has always come out hot and pretty fast. We will definitely continue to come every month lol read more

Applebee's has a great selection of foods. Sometimes it can be a bit or miss with steaks, though. I usually get mine cooked a degree less than usual or it comes out over cooked, so I get medium rate instead of medium. Maliek is one of my favorite servers and bartenders there! If he's working, you should ask for him! I also really enjoy the dollar drinks they offer! The wonton tacos and spinach artichoke dip are by far the beet appetizers' read more

10Min no hostess to even know how long wait will be. Once again this location disappoints!

Waited forever for food. Food came out burnt but cold. Staff was not present and when they did show up they did not have a good attitude. Absolutely terrible service and disgusting food. WE WILL NEVER COME TO THIS LOCATION EVER AGAIN. read more

After the fiasco at the left location last night, my son still really wanted his brunch burger and I really wanted to try the new loaded fajitas. We decided to try this location and I'm glad we did. The service was great. The good was awesome. Just one complaint. Our drinking glasses were filthy. It was kinda gross, but we didn't complain. read more

This was the ABSOLUTE WORST SERVICE WE have EVER had. Just got home from TRYING to celebrate my son's 8th Birthday ...... long story short server came to our table 1 time!!! Told her it was my son's birthday, she said that she would put in order for his ice cream but they won't sing Happy Birthday because the servers are LAZY!!!! REALLY??????! That's your friggin J-O-B!! My son replied this place SUCKS why don't they sing for my Birthday???? Reality for a little kid, on his birthday. Absolutely horrible. Went to find Manager and he did give us a brownie to go and no ice cream or song. So disappointing....... I sincerely hope they are HAPPY for ruining an innocent 8 year olds celebration. Server didn't even bother to come back and apologize or even sing herself. Very unfortunate and I have worked customer service throughout my years and have never had suck horrible service. I would NEVER recommend for anyone to eat there. Absolutely horrible service. I sure hope corporate reads this ...... and word of mouth and reviews are how these businesses survive...... I sure hope they improve their attitudes and service. read more

Absolutely terrible service for mediocre food and below average drinks. Would rather eat at McDonalds.

I never used to be much of a fan of Applebee's. Their service was never great and their food wasn't good enough to overcome it. However a few months back I gave them another go and visited them for lunch. I was very pleasantly surprised. I sat at the bar with a colleague from work. The bartender, Janet, was phenomenal and gave us great service as well as great food. Now we go there on a fairly regular basis...when we are in town. read more

I have ordered several times, and the past few times, order was messed up or cold.. so I tried today, chicken strips & fries. Someone else picked up the order & didn't check the order & once again cold food. Why is it so hard to get good quality food & service... Done w this place.. quality has gone down hill Big time read more

Worst service of any restaurant I have ordered pick up from. Waited 45 minutes past the time the food was supposed to be ready

Couldn't remember if it was Applebee's or Chili's that sucked in every imaginable way. Apparently it was Applebee's. Will be sure to go to Chili's next time. read more

Horrible service. There was a woman who was skipped in line in front of us. When we were seated almost 40 minutes past our scheduled reservation time, our drinks and entrees took a while longer than normal and mine was cold. Food was forgotten and someone at our table even got the wrong meal! read more