Applebees service and quality of food is not consistent across all its restaurants, but the Auburn, ME location has always been a go-to on nights when I am craving a "much" drink or some good appetizers. On a Friday and Saturday night, prior to COVID, this place was always packed with guest sitting outside waiting for their name to be called. It's smaller in size compared to others, but the food for the most part is worth the wait. Staff has always been friendly and they tend to work hard because they have more tables than a typical waiter/waitress some establishments have. The pictures are from a visit in 2017, but the quality and customer service has not changed since then which is a sign management has high expectations when they hire staff. That visit I had the wonton chicken tacos for an appetizer which were good. chicken was cooked nicely and had good flavor. The slaw adds a nice crunchy texture and the use of a wonton wrapper adds additional crunch and texture to the overall experience. The key to the true success of the tacos is the squeeze of lime over each taco. It is night and day when you taste with and without. Don't forget the lime. My dinner was a chicken fried steak over mashed potatoes with a nice brown gravy, topped with onion rings. Chicken was cooked nicely with the breading slightly overcooked, but still tasty. Mashed potatoes when combined with the gravy were really good and I could have eaten more. Desert was their chocolate lava cake. This dessert was not short of chocolate in any way. You had the chocolate cake with oozing chocolate sauce with a white vanilla frosting drizzle and then they take chocolate sauce and drizzle it across the entire plate allowing you to scoop a little up with each bite. It's a major sweet bomb which will satisfy any sweet tooth. Overall, I am happy with this location, the food and its staff. I have gone back many times since the pictures, I just haven't been as active checking in or taking pictures as there are evenings where I disconnect and enjoy the human social interaction. Try this place out. read more

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Ordered car meet up that was due 4:52PM. At 5:20, no food. Went in and was told they were busy and FORGOT our order. That happened a second time. Finally got our food at 6:07PM. It was not only cold, it was missing major ingredients--strawberry balsamic chicken salad came with NO chicken and no dressing. We called to complain and were put in hold TWICE. After 15 minutes, someone took our number for the manager to call us back. No refund. No offer to fix the order. No support of any kind. I will be complaining to corporate. DO NOT EAT HERE. 99 is across the street. Go there instead. Or just cook at home. Way less hassle. read more

Host is horrible made me feel worthless honestly and don't even get me started on the burgers always burnt at this location for sum reason you could go to the one in oxford and actually get edible food! read more

Food was wrong we ordered bone in wings but they gave us three plates of boneless wings very bad service

Satisfied every time I come here. Food is great waiters and waitresses are nice and fries are some of the best I've had.

Very poor service. Ordered drinks and food at the same time and took forever to get the food. My family got their food and I was told mine would take longer as they burnt mine. So they were remaking it? The manager came over and asked how everything was and I proceeded to tell her what happened, and we haven't seen out waitress since we sat down 25 mins ago, and we had not had a refill on out drinks. 5 mins later our drinks show up from the waitress and said to me your food will be right out, in which i told her to keep it, and to bring the manager back over. The manager came back and said the 2 kids meals were free. I told her I just want to pay the bill. I paid and we left. This was probably my worst experience ever in a restaurant and they should be ashamed of themselves. read more

Drinks are good, but not free poured. Bar atmosphere is "okay". Service is very slow! Order your drinks 20 minutes in advance read more

Applebee's Grill + Bar - 1$ boozy drink - Sports Bars Near Me - Auburn, Maine

Burger was greasy beer $6 dollars a glass service was ridiculous server spent over 10 minutes chatting with another table we had to go and ask for check. We only went there because Thatcher's is closed on Mondays read more

The only good thing about this restaurant is their drinks. The food was cold and was like something microwaved. They refunded two meals out of three, gave us meals to go and we tried them at home but they were gross. Don't go. read more

I would have rated "0" if allowed. On sept 21, 2024 at 6:30 pm I stopped into your establishment to pick up an order, I stood at the hostess station for what felt like forever as I observed ALL of your staff look at me in passing and completely ignore me. I Went to the bar and asked politely about the hostess. Bartender said someone would be right with me, that never happened. More ignoring. this is not the first time i have experienced this type of poor customer service at this location. Needless to say I left with no food. In the future I will be going across the street for my burgers. read more

I asked for well done and this is what I got then when I had asked for the manager I was told she was asleep? The steak was so bloody and usually I'm not picky. Someone sitting behind us found a roach and left. This place used to be good I used to sit at the bar, dine in, get take out or order curbside but ever since I found out about the bugs and how the management is I gave up. They didn't have honey pepper chicken this night and they wouldn't let me take my alcohol Togo which they usually do but didn't have covers so we sat inside then my friend was upset their ID expired and it was their birthday and they didn't know. Never again. I'll travel and go to a different Applebees... Never had such a bad experience like the one in auburn. Oh not to mention my silverware was dirty so I did have the waitress get me new silverware. This place has went down hill in the last month or so. I wonder if there's new management or what happened? read more

Applebee's Grill + Bar - Sports Bars Near Me - Auburn, Maine

I have never been so disappointed with customer service at any sit-down restaurant. Our table was sat down for 25 minutes without any staff coming over to take our order. Our waitress DID serve every other booth in our section that sat down after us. We did not get asked for drinks, food, or have any contact with anyone besides the hostess for almost a half hour. I am unsure of why this occurred because we literally had no contact with anyone in the building, despite the fact that there was barely any customers there and there was plenty of staffing. Needless to say I definitely do not recommend going to the Applebees in Auburn, if I could give it a zero I would because we were not even served. Imagine, a restaurant not serving. read more

The best thing at Applebee's is the Perfect Margarita. It's where I fell in love with margaritas. Most everything else is what you would expect of a chain restaurant. The menu is huge though the food is just ok. I used to love their salads but even those have changed over time. I ordered a salad and ribs this weekend. After moving the first layer off my salad, I found rotting/slimy lettuce and several pieces of the butt end of the lettuce. The ribs were good. Our kids ordered the quesadilla hamburgers and both were disappointed. They ate them but said they wouldn't order again. Everything appeared clean and the server was friendly. I would still recommend eating there or really having a couple margaritas at the bar. read more

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Had posted a review on Google but it seems the general manager took it down . The Staff was glad to tell me your name Shawn Spencer He gave us a typical restaurant, nonsense of the kitchen is running behind or we are shortstaffed . Well mr GM You sat there making "goo-goo " eyes at the bartender Missy . You could've been more helpful to yourself by taking your hands out of your ass and running our food or helping with other tables that were equally upset I'm pretty sure your the boss so instead of letting your staff fail you sat there. Again like my post before. I hope you don't have kids because I'm guessing you're just as bad of a parent as you are a general manager and someone should call the state. Side Note:please realize that we noticed you are severely racist as did another table (and we are white )!!!! read more

The adult drinks were great. The food was hot and fresh. The server was personable and quick to wait on our table. I absolutely will go back again. Matter of fact, I have Door dashed food from here and that was good as well! read more

Applebee's Grill + Bar - Adult beverages and great food after a difficult day af work. - Sports Bars Near Me - Auburn, Maine

Something is very wrong with this place. It is clear that there is a big attitude/organizational issue at this location that honestly feels and looks more like a dive bar. The bartender gives you lip just for a simple request for condiments.Here is a tip: just do your job or move over for someone that actually has pride for his or her job, you don't have to scare away customers with your personal problems. I will be routing this to upper regional management. Sadly the memories of a great neighborhood bar are looooong gone at this location. Many of my friends agree, we will be looking elsewhere for food and drinks. IN DIRE NEED OF BETTER MANAGEMENT AND BARTENDER. read more

Applebee's Grill + Bar - Sports Bars Near Me - Auburn, Maine

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Food was ok. My big complaint is that the music is way too loud! I appreciate they want to cover the sounds of the kitchen and other conversations but we were practically yelling to hear each other at the same table. We asked to turn the music down and were refused...overall a rather unpleasant dining experience. read more

Ordered takeout. Had 3 different salads made up from the menu. All were huge and the food was good. Hot and more or less ready for me. A lesson learned was if you pay in advance your order is waiting for you. I had to wait as i payed for it at the restaurant when I got there read more

Remember that three is not bad - it's average - which describes our visit perfectly. We were seated right away. Our waitress was nice. We did the 2 for $27. The wings were good but we waited a long time for our food to come out. The Bourbon Street chicken and shrimp was a bit too salty for my taste. read more

The MOST DISGUSTING restaurant ever. Overcooked chicken, overcooked burger, soggy chips with the artichoke dip.

Applebee's is always my go to it I can't make up my mind where to eat .. this place was good , clean attentive bartender

this place is amazing the service is perfection our server was the funniest best gal ever.

Seriously love their food, their service can be iffy at times. It really depends on who is working and how busy they are. I've never had a bad experience when Josh is working. I like their "Carside To Go", it's nice to be able to pick up the food for the family without having to rush inside through a crowd of people waiting to be seated to get it. read more

This is what one would expect from a large chain restaurant that probably tries to serve its investors more than its customers. Not to say it is bad, it really isn't. I thought the fish and chips were good. My girlfriend ordered well done steak, it was somewhat raw in the middle. She only ate about half of it. I would have sent it back, but she is not like that. The fries were a bit on the soggy side. Other times I have visited I notice they like to go heavily on pasta with meatless sauce, as it makes your meal look bigger and costs them very little. Rice is another popular plate filler. What you have is a place, while certainly not cheap, won't kill your budget either. And it is a good place to go from time to time. I like the pay at your table feature using a tablet style device. This same device is also designed for you to spend money on games to keep you occupied while waiting for your order. I have never had slow service at Applebee's, and no desire to play tablet games you can play at home for free. But if it adds a few dollars to the profit, it only makes the company stronger, right? Overall, I can recommend this place. read more

ugh ick. So finding anything to eat in this town after 9 is so limited it gives trash restaurants like this the ability to stay open.. The hostess was very nice and as was the server but the food, the food was god awful. It was worse than walmart brand frozen food made in a microwave. I would think that a chain would have offered me something as i only at a bite and refused a to go container. read more

It's been a while since I've been to an Applebee's. I think the last time was when I was in college in western Massachusetts, and a steak I had at the Applebee's in South Hadley blew me away. I'm a sucker for nostalgia, so I decided to go by myself for dinner on a Friday night. Had no trouble getting a seat when I walked in around 7:30-8, but the restaurant was humming with people. Service throughout was friendly and fast. I got the 8-ounce sirloin with steamed broccoli and garlic mashed potatoes, and a French onion soup to start. The soup was fine--basically what I expected for French onion soup from Applebee's. Not too salty, with the taste of generic Swiss cheese on top. Coulda spent a little more time under broiler, if you ask me, but that's a personal preference. The steak, which I ordered medium rare, came out just as I pushed my soup bowl away. Which would have been great timing, except that it turns out that the meat was more of a rare and so needed to go back to the kitchen for a couple more minutes. How did I know it was underdone? It seems that it is standard practice at Applebee's (or at least at this one) for the servers to ask you when they bring you your steak: "Do you mind cutting in the middle of that and taking a peek? I just want to make sure it's cooked properly." I heard that question posed to at least one other diner in addition to myself. One way to interpret it is as a sign of caring service. The other, of course, would be that the kitchen doesn't know how to cook steak to the desired doneness without cutting it open--which seems troubling. Either way, by the time the steak came back out the magic was gone. I finished my meal and left, disappointed, with fading memories of that fantastic steak in Massachusetts. Dinner was definitely not worth $24 (including tip), and I think next time I'm craving steak I'll just head to Longhorn down the road. read more

The definition of a bad visit! The hostess was definitely not happy about her job. We had to approach her just to have her turn her back on us while she figured out where to seat us. We we're seated right beside the hostess stand which is right at the door. Not a spot to be during the winter in Maine! Our waitress was great. Completely the opposite of the hostess! The food..... Poor at best. Ordered a burger "see pink" it was well done to say the least! The lettuce was basically the hard white core. Ordered onion rings in place of fries. First bite into the ring and could not bite through! It was the outer skin layer of the onion! We gave up at that point. Got he check just to discover that we were charged for my daughter's lemonade that was supposed (in the menu description) to be included in the child meal we ordered for her. An extremely poor experience! read more

i hate myself and i want to die. chew burger was good and tasty i would recommend to all read more

Applebee's Grill + Bar - cool thing i drew - Sports Bars Near Me - Auburn, Maine

Me, My wife and two family members walked in, the door greeter looked up and saw us but just ignored. We waited for 10 minutes to check for a table, Four people walked in just minutes after us and were immediately given a table, I walked up and asked for a table and after we were told it was a 25 minute wait, next group came in just minutes later and immediately got a table, My wife and family did not stay, we love Applebee's and this is the first time coming to the Auburn restaurant and will not be coming back, we feel as though the customer service was poor and quite rude to be honest. read more

When our food arrived the quesadilla burger was supposed to be just a little to no pink but instead was extreme pink. The waitress took it back and said the manager would bring it out when it was done. He eventually did and he said NOTHING. No apology, didn't wait to make sure it was cooked right, absolutely nothing. When re received our bill we thought for sure we would receive a discount for their mess up or a comp on that meal... Nope, nothing. Full price for everything. Let me say I am very disappointed that we wasted our time and money. read more

Honestly I'm only here so often cause it's a cheap place to meet up with friends later in the evening. We tend to stick to their appetizers cause most of the entries are basic and boring. The staff is mostly friendly but there have been a couple instances where we felt ignored/ avoided. Even just as a small group of 4. read more

Applebee's Grill + Bar - Drinks and dessert - Sports Bars Near Me - Auburn, Maine

This was my first time eating here and the experience wasn't too shabby. I went out on a date with my boyfriend and he raved about this place so I said why not. Well we went during dinner rush, and surprisingly only had about a 15 minute wait. I've certainly waited much longer at other restaurants. The service was really nice as well. Our waitress was so polite and even during rush hour she made sure we were well waited on. Also, the restaurant was lovely. Comfortable seating and a nice atmosphere overall. Good for family dinners, dates, and/or nights out with friends. They also of course have a bar. Now it is a chain so I'm assuming food wise they're all pretty similar. I ordered the chicken freshcado and it was absolutely amazing. It was cooked perfectly too! My boyfriend ordered a steak and I'm not sure exactly what. Now I hate steak but he insisted I tried it because "its too delicious not to." Well you know how I said I hated steak? I actually enjoyed that bite I had of it! It was really good. The dessert was also too good to pass on. We both had the triple chocolate meltdown and if you love chocolate I highly suggest you get it! Overall it was a great first experience and I imagine I'll be eating there again in the future! If you're in auburn and are looking for a great place to eat, try it out. read more

We stand here being told we have a 15 minute wait while I count 11 Empty Tables the food was okay but certainly not stand out. It was the service that ruined it for us read more

I used to be a regular but now I won't go back. Found a hair in my food and still had to pay $20 for my meal. Offered to take only my plate off the check leaving me to pay for my friends meal which she didn't eat due to finding the hair in my food. Very disappointed. read more

Applebee's are all pretty similar but I like this one because the staff is great and the cooks are consistent and good. If you are in the area you can't go wrong read more

Worst applebees I've been to dumb people cant get a order right even if it was a water

I picked up an order for a customer tonight. I waited 40 minutes before I had to speak up and demand my order cuz that's way too long. I sat there and watched 5 other delivery drivers come and go with their stacked orders while I was assured that my customer's order was being"worked on". Then it was "getting bagged" for 15 minutes. The red headed kitchen witch( I wish to God I got her name!) with a gigantic chip on her shoulder should understand that the person ordering this is paying a lot of money and are just as important as their dining room, bar or to go customers. I was so embarrassed to deliver food that one bag had been sitting on a table for 20 minutes because they couldn't figure out who it belonged to and when asked about it was told that she was "aware of it" and got the second bag in twenty seconds. This was incompetence at it's finest. I hope the customer complained and was compensated. read more

We used to LOVE this location. Safe to say we will not be back to any applebee's ever again. Waitress brought my husband's food but not mine because she forgot it....took 20 mins to bring me my drink...then she realizes she forgot and HANDED me a super hot plate. Burned my skin. Then brings me "mac and cheese" that was just pasta with nothing at all on it. It was plain pasta with some chicken tenders thrown on top. We told the waitress and she says "okay i'll have them put extra." When there was literally 0. Brings it back 10 mins later. Offers no discount nothing. Everyone around us complained. People next to us complained and got no discount. Lady behind us complained and got a free dessert. place does not care about their customers and is not attentive read more

I've been to this Applebee's location over thirty times now the food is great. I will say a few months ago this hit the rocky side of the mountain but that's what any restaurant goes through. I last had Angie as a waitress and I ended up actually giving her a bigger tip after I just gave her one because she talks to you and relates to you like a person not just a customer which I really enjoy. If you get Angie trust me she'll make sure your all set and that your drink is filled at all times she genuinely wants you to have a good night regardless of the tip at stake. Other then that the food is great and a majority of the time consistent (again it's like any other restaurant there are ups and downs) there is a small wait at times which is understandable it gets busy and the kitchen only has a few people so just enjoy the appetizers and chat the food takes a second. Overall I do recommend this location and there's only one or two things that could be fixed but that comes with any restaurant. read more

Most of their food is microwaved & bland. lowkey gross..my boyfriend threw up eating their food once and we never went back lmao