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    Sandi L.

    Came here last week to buy the iPhone XS as a b-day gift to my SO. The process was pretty quick, and painless. Didn't have to wait long for them to bring out the phone. Plus, the representative made little small talks here and there. However, if you're here to fix your Apple products at the Genius Bar then that's a different story. It can get pretty chaotic on the weekends so the wait times are unpredictable. Also, some employees are of course friendlier than others. The last time I was here (a month ago), I got a friendly lady who did the inspection. After that was done, I was passed to a technician who was this really emotionless lady (brown hair, glasses). I know she has a job to do, but would it killed her to have some emotion or reaction? It was like talking to a robot who went by a script. So I'd say my rating is more of a 3.5 overall based on several different experiences.

    Leonard E.

    Staff here know their stuff! Lots of products that wow you. Plenty of choices and options. Just stopped in to ask a few questions. No purchase today.

    Brought my iPhone here for a battery upgrade, made an appointment and was seen quickly. The staff ran diagnostics and noted my external phone condition to be "great". 1.5 hrs later when I returned for it there was a giant crack on my screen. Luckily it was only my glass screen protector. When I asked the Apple rep what happened she claimed not to notice or see it. It wasn't until I insisted there was a crack that they shot back "we're not liable for that". Main issues: -Confusing check-in process - staff should have acknowledged it was a risk to have a cracked screen upfront before starting the work - staff should have acknowledged the cracked screen and apologized instead of hoping I "wouldn't notice". Transparency would have gone a lot further with customer trust.

    I love (almost) all things Apple; we've had Macs in our household since the late 1980s. So it's always a treat to loiter around the Apple Store and droll at all the cool new computers (which by now can kick the crap out of my three-year-old iMac) and add-ons in Apple's temple of minimalism. That said, I don't have much use for the Apple Store, since I don't need to get help from their "geniuses", and I can just order the computers from Apple online (over $75 gets you free shipping and saves you a trip to the retail store). They don't stock the weird stuff that I occasionally need, either. I was last here to track down some replacement rubber "feet" for my mom's old iBook, but they didn't have 'em around; nevertheless, the staff here were still helpful and sympathetic.

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    1 year ago

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    4 years ago

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    2 years ago

    Apparently 50 minutes is not enough time to add a phone to a line and refused to even look at any options

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    7 years ago

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    18 years ago

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    11 years ago

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    11 years ago

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    15 years ago

    I love apple. Great staff. Store always busy. Dont like the set up an appointment for everything.

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    10 years ago

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    8 years ago

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    Review Highlights - Apple

    I would disregard this review, the apple staff were nothing but kind and helpful.

    Mentioned in 2 reviews

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