Apple Sydney is exactly what you'd expect, because every Apple Store is the same. Same clean design, same product lineup, same experience you'd get anywhere else in the world. The store is busy but well run, and the staff are helpful and knowledgeable. Prices are standard Apple pricing, so don't expect any deals or regional differences , what you see is what you pay. Nothing surprising here, but if you need Apple support or products while in Sydney, this location gets the job done efficiently. read more

Apple Sydney - Mobile Phones Near Me - Sydney, NSW

This store is a scam. The customer service employee named Adam is a scammer. Adam fraudulently took my credit card details from my phone during repair. Adam replaced my new phone with a refurbished phone without informing me. Not recommended. read more

Unhelpful and difficult to deal with. Genius bar staff seem uninterested in customers and solving problems. They were chatting amongst themselves for 10 minutes while I waited and then when they did come over, just pressed next on a staff iPad repeatedly following the 'system'. My issue went unresolved and they want me to come back another day. read more

Apple Sydney has Stolen $3500 from my account and apple don't care, wont do anything they used a stolen card, with no checking. I don't own anything Apple and never have. Looking at the transactions it is clearly fraud the way it was done. I don't use this card online I reported it to apple within 48hrs of the transaction, got a case number, and was told this is happening a lot, there should be no problem getting a refund. Yet Apple rejected the claim within 24 hrs, I had to ring them to find out, as they didn't even have the decency to email us. They would not give a reason, just the case was closed. Bad luck, Kim the manager told me she had no manager in Apple higher than her - LIAR I then contacted Apple Sydney who were nice, but they advised as it was done online, and they couldn't help. Its in the hands of the banks, who advised it is clearly fraud. I will contact any other government dept. who will pursue Apple for the fraudulent behaviour. Shame on you Apple read more

The 'golden standard' for retail stores, in my opinion. Come in and 'play' as you like with all the latest Apple gear, from iPhones and iPads, to the iMacs and MacBooks. Check your email, record a video, plan your trip on Google Maps, whatever you like. There's also free WiFi if you want to bring in your own laptop or mobile phone. If you ever have any problems with your Apple gear, book a Genius Bar appointment and you can talk about things with a 'genius'; the main advantage being on the spot replacements for many products, such as iPhones. There's no sending your phone away for a week and waiting for a new one! Unfortunately the store does get quite busy, so it can be a bit of a challenge trying to track down a sales person to ask questions, or even buy things. Patience is a good virtue to have here. If you have your own iPhone, you can also self-checkout yourself for smaller products; walk in, scan the product with your phone, charged back to your iTunes credit card, and walk out; no need to see or talk to anyone. But by far my favourite part is actually the 14 day return policy on (almost) anything from the store (excluding software) - pick up a new phone case, gadget, or even an iPhone/iPad/Mac - and you can bring it back within 14 days for a refund - no questions asked. read more

While being hopelessly lost in the Sydney CBD, I noticed the shining beacon of light that is not the North Star, but an Apple Store! Upon my arrival in Australia several days before, I tried not to panic when i noticed that all of my Contacts and Calendar data had mysteriously disappeared from my iphone. As much as I tried to tell myself that once I got back to my laptop at home, I'd be able to recover it, I was still concerned. How fortuitous to stumble on the Apple Store!! We walked in and were immediately assisted by a friendly Apple guy whose name I cannot recall, so I'll call him Mr. Apple Guy. I explained my problem, and he asked if I had my data stored in the cloud, which I believed I did. I logged on to a store laptop to check, and there it was. So all I had to do was jump onto the Apple Store's wifi and everything was synced back onto my phone in minutes. While my phone was syncing, friendly Mr. Apple Guy told me that "hotels don't have 'real' wifi" so he welcomed me to come back to the Apple Store for access anytime. It was probably the reason I had trouble with my addresses and contacts, apparently. How nice to be invited back! Since Mr. Apple Guy was so helpful, I also decided to ask for directions (once again) to our destination. I'd already had bad directions from the hotel concierge and a friendly local woman on the street (who even admitted that she was giving me very bad directions). In addition to good wifi, if you need good directions, they can also be had at the Apple Store!! Thanks to him, we finally found our destination. read more

This should be the gold standard of retail (unfortunately many other big retail stores just don't get it, and because of that their business isn't so good). When you walk in you are greeted by staff, where you can either ask them questions, or you can go about your business browsing or finding what you're looking for. The store also has free wifi which attracts a lot of people, and particularly handy if you are out of town (note - Apple Store wifi is the same GLOBALLLY). The purchasing process is very interesting too, where you there are three ways of buying stuff. The first way is the very traditional method of going to the cash register and checking out. The second way is very useful if you are paying by card, is that you can find a staff member who carries around portable terminals to pay for the item. The added bonus is that you can have your receipt emailed to you (and your email address is saved with your card) - How green is this option. And last but not least, you can take the items and scan it yourself and walk out (make sure you get a receipt though so you don't get in trouble for shoplifting). This option is handy if the store is very busy and all you want is a new set of headphones (but you can't buy big ticket items like Macs on this). read more

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The store may look glossy and modern, but the ridiculous "rules" for how one enters, engages, and purchases goods leaves this modern guy flat footed. Just stunk of the ridiculous, this "wait here to enter..... wait here to have someone hold your hand.... wait here for the genuis bar (???) .... OH! And make an appointment for EVERYTHING. This is simply not my scene, and Apple's brand (to me) is just annoying arrogance and very pretentious. Next! read more

This part of King and George Streets has this New York feeling; with a bus stop conveniently situated outside this establishment. There is no Apple store like it. A great convenient oasis in Sydney for buying those extra set of iPhone headphones, and laptop bags for your MacBook Pro. The service is smart and slick; and it is great to be able to enrol in a course or two on how to use your MacBook and iPhone more effectively. This is a great idea. This outlet enhances the brand reputation of Apple, and you feel great about purchasing (and even owning) an Apple product or two. One of my secrets (not so secret anymore) is that this establishment is also a great pit stop for charging your mobile phone on the go; provided you bring your own charger, and plug it into one of the MacBooks; the staff don't even care that your doing this; especially when the store gets busy (most of the time). It was awesome to see a little memorial with best wishes and flowers for Steve Jobs a couple of days ago at the main entrance in paying our respects for this great legend who is already sorely missed. read more

Apple Sydney - Mobile Phones Near Me - Sydney, NSW

They will not help you at all! When I first walked past this building I thought to myself "wow Diane, this building looks like a haven of wellness and spirituality". It is all glass and clear and multi storey and appears to be something from the heavens or a vision only gazed upon after achieving oneness (a process that even I myself, The Crystal Maiden, has only achieved a few times). I decided to let them know of their blessedness, a sort of guru to guru if you will. (I run a highly successful crystal shop, Diane's Crystals On George Street. We do not believe in money and are anti capitalism). Imagine my disgust when I walked in to the building to see phones, computers, tablets... and many other 5G harbouring devices!! How could such evil be disguised in such a blessed appearance???? I grabbed the worker there and told him that we were in a cesspool of bacteria and potential wuhan virus thanks to these products! The worker was completely unhelpful, telling me that my comments were "offensive" and "stereotyping"... offensive how I may ask?! For opening the third eye?! For letting the people know about the dangers of the wuhan?! I told him that I needed to see a manager. He told me that he would not be doing that and I needed to leave. I was SHOCKED! I could not believe how I was being treated for spreading truth... but then again so many do not want to hear the truth from The Crystal Maiden... they envy my aura after all. They seethe at my oneness and my third eye! I left the establishment in anger and walked back to my shop, Diane's Crystals On George Street. When I got there I immediately soothed with Samsonite to align my chakras from this horrific experience. Diane The Crystal Maiden P.S. don't call yourselves geniuses if you don't know who The Crystal Maiden is! read more

WOW, what an amazing store, I absolutely love the iTunes Live events which are held here on a regular basis, come on, they're free live music event's in an amazing location, and you don't need to buy alcohol just to be cool. Boy & Bear, Gypsy and the Cat, Pete Murray and many more awesome names have come through the doors. Apart from the fun and games here, the store is filled with great knowledgeable staff, and is the best bet for the most amount of stock out of any other store in Sydney - if the others sold out, try the Sydney Flagship store. If you're not in the mood to buy another toy, then come along to the classes, they're all free. I went to a 4 week course on Adobe Premiere, not even an Apple Application, and the course is still free, and great quality! If you're having trouble with your product, or service there, head upstairs to the Genius bar, and you can chat straight with the technicians, and hopefully they'll sort out a solution for you - even if it's out of warranty, just ask anyway, they've been very generous to me and my friends in the past. read more

Apple Sydney - Mobile Phones Near Me - Sydney, NSW

I'm going to go right ahead and say that Apple is worth 4 stars. I always find the service incredibly friendly, upbeat and genuinely helpful. I get the impression that these guys really love their jobs. If you have booked yourself into the Genius Bar however (which is the reason I am usually here), waits can be long despite having a booking time. As a general rule I usually add 25 minutes onto the booking to get the time of your actual appointment. When you do finally get to chat with someone about an issue with your iPhone/iPod/iPad/Macbook or whatever, the service you receive is second to none. Take for example the time when my iPhone was playing up and I hadn't made a booking until after my 12-month warranty expired (I was outside by 28 odd days or so). I went through the problems with George and after it was discovered that the phone couldn't be fixed, MJ was kind enough to let the warranty issue slide and replaced my phone for free. I left the Apple Store incredibly impressed with the service and their willingness to always put the customer first. It is no doubt that Apple is slowly taking over the technological world, and with customer service such as theirs, it is obvious to see why. read more

Apple Sydney - Genius Bar. - Mobile Phones Near Me - Sydney, NSW

On the saddest day that a computer shop can have, I walked past the outlet to see flowers being laid down, reporters interviewing key staff about how the loss of their visionary leader will effect them and I remembered when I had purchased my mac from this very store that I now strolled past. When you enter the Apple Store on George street, about half way between Town Hall and Martin Place, the first thing you notice is how many people are in the store. The second you thing you notice is that about fifty percent of the people occupying in the store are wearing bright blue shirts and lanyards. The place is decked out with customer service trained professionals. You can barely put a foot inside the glass-walled building without being asked, "Can I help you?" There are two schools of thought on this level of service, the first school being that one should do everything to make the customer happy. The customer is who is paying your wages. The customer shouldn't even be given the chance to realise where they are, before you offer them your aid. Then there's the other school of thought, my school of thought, "Too much customer service is just as bad, if not worse than not enough." You should be able to enter the premises of a retailer without feeling like you're being suffocated with eager salesman forcing their help down your throat, choking on their feverish need to make sure that you have everything you're after, unless what you're after is a bit of personal space. But what the Mac Store has going for it, apart from the teeming mass of customer service specialists, is the product, you don't go into a mac store unless you want a mac, or some personal contact, because if you're feeling lonely and know enough about not knowing enough about computers, you could have your own personal sales assistant for an entire day, listening to them explain what you need and how to set it up. So if you like customer service and advice, then by all means, this is the shop for you. But if you're the type of person who goes to the supermarket and would rather the automated check out than the staffed till, then perhaps stick to Internet Shopping. read more

Apple Sydney - Mobile Phones Near Me - Sydney, NSW

Apple products are the bomb. I can't live without my iPhone, Macbook and other related devices that make life entertaining. Ok sometimes they are a bit unreliable for example my iPhone had issues within the first 6mths, but the technology and features make up for it 10-fold and I don't think I can have any other phone/laptop. But this is of course not a review of products, its the store. When I started having the above issues and needed to use the Genius Bar, I had to wait sooo long even though I had an appointment. I once lost the plastic bud on one of my Apple branded headphones and I had to make an appointment (huh?) with the first one being available in a few days time in order to replace it. The appointment took 2 minutes...they opened a drawer and gave it to me. Hmmmm. Also not all of the blue t-shirt wearing customer service specialists seem to know their products. I wanted to buy some good quality headphones after the above experience so I asked one of them for advice. He called over an "expert" who actually had no idea which were the best ones for me....he started reading the boxes in order to help me. Sigh. I love Apple but seriously I would rather shop online when possible. The store itself is beautiful though and always nice to browse when you have a spare moment. RIP Steve Jobs, you will always be an inspiration to the world. read more

Apple Sydney - Mobile Phones Near Me - Sydney, NSW

I am super impressed with my first Apple Store experience ever! I can literally spend a whole day here without the slightest complaint! I'd love to get into uniform and pretend to be a genius for one day :-) read more

Remember in Toy Story when those little alien critters in the claw machine get chosen and pulled up and they're freaking out and think they're going to some big shiny Valhalla? That's what it feels like every time you walk into this gleaming temple to modernity and progress and probably a few other things. If there's a launch imminent you'll pass by legions of those fanatical Apple Zealots hunkered down in tents and folding chairs outside on the footpath playing on the 15 Apple devices they already own while they wait and Snapchat progress of their spiritual quest. Boom yo'self into one of their free classes (same time and do it online) to learn what iCloud is and how to use it, plus any other area of interest that interests ya. read more

OMG Bought a new phone! Passed through 10 people 3 down stairs to buy the I phone! Then upstairs to sort out a few things. Started off OK despite another 6 people at the table, manager tells the girl she had to go for a break, OK but finish what you are doing first. Culminated with an expert being send to the table to sort out our problem only to be told by him that he hadn't a clue how to sort the problem! REALLY! If I could give this store no stars I would. Apple need to sort out their customer service its a joke! read more

"excellent" I've used apple a few times & had a superb experience each time. Quick reliable & honest and will definitely use them again read more

I am a huge apple fan. Almost all tech I own is apple. But the love affair has well and truly ended. I updated my three year old iPad with the latest ios as it would not let me use certain functions anymore without an update. My iPad bricked up straight after the update. It had the connect to iTunes symbol and nothing else. I tried everything but nothing worked to fix it. I went into the apple store and was told by a very rude and arrogant apple "genius" that "sometimes when you drive a car you think ever is fine and your car will work fine but then you drive it up a hill and suddenly it breaks down...." I'm not kidding that was his analogy. So my options he said were, buy a brand new iPad or pay $300 to replace by iPad. I argued that the correct analogy would be... you buy a car and it works perfectly then you find out that the company is only selling one type of gas/petrol for the car, you cannot choose any other gas. You fill up your car with this new gas and it destroys your car and you can't drive your car anymore... I said this would be the car companies responsibility to replace all the older model cars for free if their own new gas that is not optional destroys the cars... of course he got very frustrated with me and said... "do you want to pay for the replacement or buy a new iPad!!!!".... apparently only apple geniuses are allowed to make analogys in the apple store. I went online and did more digging... this is an epidemic with apple products, there are literally THOUSANDS of complaints about it in the apple forums. They create software updates that their older products cannot handle and it bricks them. Its not just older iPads but iPhones too. The iPad issue is just the tip of the iceberg. Long story short I went to CONSUMER AFFAIRS and NSW FAIR TRADING and GOT A REPLACEMENT IPAD FOR FREE because you cannot create software that's incompatible with your products that renders them useless and then expect the customer to just purchase newer products. That is shady as s*&t apple and you've lost a loyal customer. read more

Bad experience here today, had an appointment for the Genius Bar at 12.40pm for a overheating problem with my Iphone 5. I checked in and was told just a short wait, after 30 minutes I went to check how much longer as I had come in from North Sydney on my lunch break. The man replied probably another 40 mins. I explained this was not acceptable considering I had made time to come in and see them for a problem with hardware that is less than 6 months old and paid for a cab each way. He replied well im sorry do you want to wait 40 or so minutes or re-schedule. Found the staff lacking in compassion and not willing to help. read more

I love Apple but I don't like waiting. Had a Genius Bar appointment for my Mac at 1:15 and didn't get help till 1:45ish. This wasn't the case for people with iPhones and iPads so I think they needed more Mac experts. Anyway, helped afterwards but I would recommend avoiding appointments in the middle of the day. read more

I have been to many apple stores, this one is absolutely beautiful. I love how invested in their retail stores Apple is, please take a visit here and check out a some beautiful architecture. read more

My first visit to the Sydney Apple store and it was almost a perfect experience. I just wish I didn't have to ask where to find the Mophie battery chargers (upstairs) and then ask how to get to the upper level. Once I found the very cool glass stairs, I was again impressed by this amazing store and all the super cool items. Not only did I find what I was looking for, I found a bunch of other cool Apple products that I wished I had! When it came time to finalize my purchase, a friendly and helpful staff member processed my credit card payment and emailed my receipt to me within seconds. read more

Well laid out store in the heart of the CBD with beautiful sleek design. Genius bar appointments need to be made in advance but they tend to remain on schedule in the times I've had to visit. When my earbuds on my iPhone went out they were happy to exchange them no questions asked. Always fun playing with the newest gadgets but I must remember to leave my credit card at home. I seem to lose all willpower when I visit. read more

Easily the best Apple Store that I've ever been to. At first I was taken away by the sleek looking three-level building. It seems like all the staff were ever friendly and helpful and are passionate about the products on sale. I also liked the free wi-fi available which is very useful for someone like myself who just recently moved to Sydney... Also seriously, how about them glass stairs to get to the different levels? It's incredible how much business this store is getting especially with the iPad and iPhone product lines. read more

I don't know how many firsts I could have fitted into one 3 day period on my recent visit to Sydney! My first Ikea visit and also my first Apple Store visit. The whole Apple Store concept is mind blowing, I had trouble working out what was where and how but the staff were happy to direct you to the appropriate place. Even downloaded and used an app on my iPhone to buy something. No going to the cash register, scan the item, pay through iTunes and walk out with the product in your hand. I was waiting to be asked by someone if I'd pinched the item, no one seemed to notice ... the duty geek guy told me it had reduced shop lifting. I'll take his word for it. Obviously Apple would know what they are doing! This may not be everyone's cup of tea but I was impressed! Was fortunate enough to witness a rather strange event while in the shop. Apparently a team member was leaving the company, the whole sales team (and there were heaps of them!) lined up and cheered and clapped him out of the building! You don't see that in Woolworths, Myers or any other major Australian retailer - they'd put a boot up your bum and toss you out the door with just the clothes on your back. I know it smacks of typical American chutzpah with all the high-five thing going on but it was refreshing to see staff actually engaged, keen and happy to see one of their own move on to other things. The whole place is infested with geeks in blue shirts (the staff) and that's a good thing in a computer/IT business. They were keen, knowledgeable and very helpful. Yay for geeks! Geeks rock! Well done Apple, I'll certainly go back to this store even if it's just to take in atmosphere. read more

Dude, really? When you say, "You can totally Google the location and hours of a mysterious Apple reseller in Woop Woop, South Coast of NSW", I too have a suggestion. How about you give me and my phone with its rapidly draining battery a break and use your permanently charging tablet to find this essential information out for me? It is the sort of thing a staff member does after you told me desired item is in stock in your store, and after I drag my insomniac self in later that day you give me the customer service equivalent of a blase yawn in saying you meant it had been on order for 3 days already? Then you shrug at me? Apple Sydney, get your staff into gear. I don't need my time wasted by an unkempt, pimply hipster with no social skills. 0 stars. Shame as guy I had last month fixing my dad's iPad was super nice. 1 star for him. read more

Dropped by to check out the phones and free wifi :) Excellent service from very helpful people in Apple shirts Plenty of products on display to have a play with. The store has loads of natural light coming in thru the great glass windows at the front. If I lived in Sydney I would go back for apple products here read more

While most brick and mortar stores are struggling, Apple appears to be bucking the trend. This place is packed most days and people must be spending up on gadgets given the number of service reps available. Apple really is the dominant player in the market and you can really see this here in Sydney by comparing this store to the Samsung store nearby. The products are cutting edge and attractive to boot and hence the appeal. read more

Apple's marketing strategy has paid off well. Sleek products in a one of a kind 3 storey glass building - it's easy to see how Apple passes off their products as "premium". But have you ever noticed the mountains of people lining up at the Genius Bar with never ending problems with the Apple products they have purchased? Or the number of customers leaving the store deflated and outraged because Apple wasn't able to solve their problem? These are signs that warn against buying Apple, and luckily as the Genius Bar is located inside the Apple store, seeing the frustrated customers is reason enough to not buy Apple. No other store (technology or in other consumer sectors) has a similar Genius Bar. It's as if Apple knew their products had so many defects that a fix-it counter was the warranted. I've been to the Genius Bar 2 times and queued up for a while, only to be given an appointment a week away to come back (because that many people had problems that they couldn't see me straight away!). Both times, the "geniuses" were unable to resolve my problems. Once, my laptop cable had fried and I could smell it frying and heard electrical sparks coming out of it - scary! My warranty had expired less than 6 months ago and the staff refused to replace it. They even told me that my warranty had expired 1 year ago because 6 months rounded up to 1 year. Quality of staff are terrible. They told me to buy a new cable for $80. I ended up getting a fake on eBay for $20 and it works better than the original! The magnetic connector to the laptop was a lot stronger - the original one was weak and fell out all the time. I've already gotten rid of my horrible iPhone. It took me a while to see the light of Samsung phones and I'm kicking myself for sticking with my poor performing iPhone for so long! After my laptop dies, no Apple products again! read more

I found myself here at the Apple Store checking emails and sending emails. It was one of the places that had free wifi in Sydney. I felt like I was using them but I didn't feel bad because I use there products. In fact, I was using my iPhone to check those emails. The store looks like any store in New York or Chicago...Apple has a consistent look for there locations...glass...tan wood...tall stools and tons of people just playing with the Apple products. On one of my visits there was a live act performing...so not only did I get to check my emails but I was able to be entertained. This was a great place for me to save some money for my client while on a business trip. I have such a hard time paying 30 bucks a day for internet in a hotel...it is a complete rip off. It was also nice to know that if something happen to my iPhone while I was traveling I could stop in here and get some help from the Apple Staff...the comforts of home 8,000 miles away!!! read more

My Mom is spending the first six months of her retirement in Australia, so I figured we could stay in touch a lot easier if I got her an iphone. I spent three days teaching her how to use it before she left. And then she got to Sydney and couldn't remember how to use it. Thankfully Chloe stepped in and was able to show my Mom the many wonders of the iphone and we are now connected again. Thanks Chloe! read more

Staff are awesome I purchased some cables, within an hour i managed to loose them, went back to buy them again, guy who served me gave me 25% off.. now thats service! read more

Honestly as good as it gets. Always willing to help and always a pleasure taking to the peeps at Apple. I remember asking them "how do you know if people are using their phone to buy the products or simply just walking out and stealing?" The guy simply said "Trust". What more can I say? read more

Back in 1984 I got my first Mac, it was ...the very first Mac. Beautiful greyscale screen, 3.5" floppy disc and innovative trackball mouse. Ever since then I've always loved the way Apple did things and thought differently. I then had become an Apple evangelist, a square peg in a round hole. I felt like tech rebel in the PC world. We were a select group, us Apple fanatics. Back in the 80's and 90's I never thought that Apple would be so widely accepted. In the early 2000's I strayed for a while buying a Sony laptop and desktop, but then once again the iMac and iPod helped me denounce my PC ways and I was back on the right track. Ok, so I like Apple. I'm not a fanatic anymore (I have a Macbook, iPod nano and an iPad 2, but don't have an iPhone, well, my partner does so I guess we have the range of Apple products covered. Never mind). Anyways, we had to bring in our iPad2 to get fixed so we brought it to the Apple store to get diagnosed. We walked into Apple, Chatswood and they turned us away and told us to make an appointment for the genius bar. Ok, no problem. We went home, made an appointment for the next day. Parking in Chatswood Chase on the weekends is tough and it made us 10 minutes late for our Apple appointment. The young man who handled the scheduling told us that we would have to rebook and come back another day even though we were standing right there and could have just waited till there was a "genius" ready. Fortunately we booked our next appointment at the Apple store in the CBD. The beautiful flagship Sydney store was a whole other experience. The lady who handled the schedule was friendly and able to juggle a whole queue of customers waiting to get their various Apple products looked at. The genius bar was well staffed and even though we had to wait a bit to get served it was well worth it. Dan was able to diagnose our problem quickly, look up our registered information, do a software and hardware check. The problem could not be fixed and since our product was under warranty he was able to replace our iPad2 for free. Now that's what I call great service. Thank you Apple for all of your amazing products and great job on your customer service (especially in the Sydney CBD, not Chatswood). RIP Steve Jobs. Thank you for your legacy. read more

Apple Sydney - Mobile Phones Near Me - Sydney, NSW

The place where I purchased my Macbook Pro and iPad 2! Also my Blue Snowball USB Microphone. The staff are friendly and are eager to serve. I had seen the 13" MBP cheaper at JB HiFi and asked the Apple staff if they'd match the price. They did even better than that by offering a price even lower! Very happy with that result! You never know if you don't ask! :) read more

This is a gorgeous multi-levelled store with so many things to play with. Whenever I've been there's always plenty of staff on, and plenty of people to help me out. I've never made a big purchase, it's always just small stuff like swapping over an iPhone, quick fixes, and buying things like cases. One time I was in Sydney for 2 weeks for work and my mouse decided to stop working as it should. I took it into the store and it was ready the next day, cleaned and fixed. I also like their nifty iPhone credit card machines. Almost any sales person around the store can put a sale through without having to walk you over to a counter and wait for a computer to free up. It's always easy, there's good service, and I love the layout too. read more

Never having been too interested in technology, as such, it was kind of a big deal when my dad convinced me that I needed an iPod, and that my life was incomplete without one. So we made our way to the Apple store in the CBD, and I chose the iPod that most appealed to me (goodness, what a selection!) and proudly brought it to the front, to wait in line and purchase my new toy. Suffice to say, I wasn't given the service I felt that I deserved. First of all, there was no clarity as to where exactly we were to line up. Secondly, people were cutting in line left and right without any salesperson doing a thing about it! It's not as though they didn't know, I had only been standing there for about 15 minutes! Ugh. And when I finally got to the end of the queue, the salesperson was pretty brusque and unfriendly, as were all the rest of the salespeople throughout my wanderings in the store. It was not a pleasant experience, and quite frankly, has put me off Apple products forever. Not that I was ever head-over-heels for them... Still. read more

Edited February 2014 Yikes, Apple, what happened? If I wanted attitude or sexism from staff members, I'd go to David Jones. - The last two appointments I've had have run nearly one hour late. Sorry, Apple, but when the walk-ins are causing the appointments to run that late, you need a different system rather than 'slot them in'. At one appointment, they had at least twenty geniuses on the floor. There's no respect for the customers using the system properly. - One Genius dismissed software difficulties (software crashing, faulty camera and sound issues - all documented online as known iPhone 4/s software flaws) as a 'carrier issues' and told us to talk to our provider. Unfortunately, before we could make it back post futile carrier consultation, the phone came in contact with water and can no longer be replaced for manufacturer flaws. - And the thing that means I will go to the much better staffed Chatswood and Bondi stores; I walked up to two staff members leaning against a counter chatting to talk about a customer built laptop I needed, with specs noted down from the internet and third-party retailers. I was informed by the one I did not address - with a scoff and smirk- that Apple didn't provide those exact specs before continuing his personal conversation. I interrupted again to clarify and he shrugged and turned away from me. Neither of them stood up or uncrossed their arms at all. It's 2014, I thought a girl could buy a laptop without attitude from the 'bros'. And since Apple has no store emails, I couldn't even complain. (And does anyone else find it bizarre that Macbooks are built with a 32GB ram capacity, but Apple provides no higher than 8GB?) --- The best Apple store I've been to. The staff are super helpful and nice, I've never had any problems finding stock, and the store is super easy to navigate. They have some great programs going on - I saw a movie composer conduct an afternoon of music one day. My sister was booked in a 9am Genius Bar appointment on a day they didn't open until 10am. Apple apologised and arranged to have the Genius Bar open just for her appointment, which is going above and beyond. My advice is that if you need a Genius Bar appointment, make it fast because they fill up a week in advance. read more

Absolutely 5++ hands down. In all my life I've never experienced such incredible customer service. I had a faulty iPhone 5 that needed to be replaced. I walked in, went up stairs to the top floor for my scheduled appointment time. I was kindly greeted, the Apple employee looked at his iPad and found me on his list. I was asked to have a seat for a moment. I thought I would be waiting 10 or 15 minutes at least. I shouldn't of bothered sitting down because it was under a minute that I my name was called to the Genius Bar. I do forget his name, but he greeted me with my first name and shook my hand. Though he already knew, he asked me what my problem was. I told him what it was, he said no problem ran in the back and brought me out a shiny, brand new iPhone 5. After setting it up for me, I was on my way. I could not believe how easy and how seamless the whole process was. Just incredible. If I could rate 10 stars I would. Truly a great experience. Thank you Apple. read more