Disappointing! I went to get help with my iPhone 7 and all they did was try to up sell me for a small business plan. Absolute waste of time! Unless you are buying something at the store they have no time for you! Commission Reps? read more

Stephanie V was an absolute wizard! Sweet, friendly, and so knowledgeable. Answered all my questions without making me feel stupid lol! She really knows how to figure things out and quickly was able to update and sync all 3 of my devices. Great Apple service! read more

Took a week to get an appointment, they were running late, one guy behind the Genius Bar and a bunch of other people hanging out. Totally rude. Not helpful and just rushing me out the door. read more

A few weeks ago I went with a girlfriend to purchase her first Apple product....an iPad. Neither of us are tech savvy however we are fast learners. We were fortunate to have been matched up with Matt Zangrando who I must say in all the years I have been shopping at different Apple locations was the best sales associate I have ever encountered. He was patient and thorough and made the experience less intimidating for us 2 middle aged gals trying to improve our computer skills! Matt is a credit to his employer and I would hope he is thusly compensated..... Thank you Matt! Your friends from Fort Erie read more

Called the night before to check stock on a particular item, was told over the phone they had several. Drove an hour the next day to Burlington and was told "they don't have any". Poor customer service. Do better. read more

Not impressed with apple service lately . Just left the store no body looks up in fear they may have to serve you . Dealt with a Kyle couldn't be less interested in helping me . Apple your are loosing it, I have been your biggest cheerleader in the past but lately the people who work for think they are better than your customers . Not impressed. read more

Wish I could do 0 stars. I walked in and was immediately greeted and brought to the Genius Bar for an issue with my broken home button on my iPhone wich is just over a year old. A guy came over within 5 mins to help but he was already with another customer so he told me to hang on and went to deal with her. I then waited another 5 mins before he came back. Once he came back I explained what was wrong and he said I need to replace the home button for $170 . Didn't even try to push it. Just automatically wanted me to get it replaced. I said no and wanted to talk to the manager wich he told me I was unable to do. I left the store. Drove 2 mins north to plains and Fairview and got my phone fixed within 30 mins at tech emporium for $30. Don't waste your time and money at the Apple Store. read more

Love this store. Staff is friendly, educated on the products and the service is always quick...well quick for Apple.

I called for very basic information and was given the answer to just come in to the store. No one could tell me if a certain replacement battery was available or how much it would be to install in my mac. I'm not going to make the long trip to the store if no one can even say whether or not the part I needed was carried in the store. This makes for an awful customer experience. They would rather make you drive there and turn you away if they don't have the item you need versus just answering that question over the phone. When I asked to speak to someone else, they denied me that opportunity and said I'd have to come to the store to speak with someone else. read more

The overall experience (twice) was the worse retail service I have ever had. The first time I politely waited for a salesperson to finish serving their customer only to have them walk away. I followed them and asked them to help me pointing out I had been obviously waiting for them. I was told that I would have to find the man with the pony tail at the front and wait for him to put me in a que. I waited for him to que up three other customers before me, and then I was told to go wait in some other area. Then when the salesperson finally arrived they were in such a rush to move on to the next customer I was not able to buy anything. I did some research on line and came back in, same ridiculous routine which by the way marginalizes and demotes the customer, and finally had a person give me some info. he was in such a rush to move on to another customer he tried to leave twice. The first time I flat out said I was going to buy, like right now. He was reluctant to sell me any of the other things I needed and had a budget worked out. Just the computer. He had the box whisked to the table (didn;t offer colors or any upgrades). I paid for part with my credit card, then had to call my bank to lift the daily limit. The computer was whisked away, and so was he. I struggled to get anyone to help me find a store phone to call my bank so I could make the purchase. I waited for three salespeople helping one customer to finish and finally as they were quickly escaping I managed to get attention by saying "I want to pay for my computer". It was as if the phone was a HUGE ENORMOUS favor they were doing for me, I was told it was an old fashioned land line that was only used for shipping but as a favor they would let me use it. I was given quick instructions before he disappeared never to be seen again. The phone didn;t connect with the real world. As I gave up and left the store I stopped by the "que" person and told her how frustrating the experience was and how I couldn't understand why someone was unable to help me with a phone, how it didn;t work. I was very nice. She looked blank and clearly not interested. She said she didn;t know. I thought she would at least say something as you would think that customer service mattered, like "oh, I am sorry, lets go figure out the phone and help you reach your bank". It made me realize that regardless of how well respected the product is, any repairs, any help needed would be treated in the same manner. Customers clearly don;t matter to Apple. read more

My grandson cracked his screen on his Ipod touch. I went into the Burlington Store and they replaced the whole ipod touch (a one time service only no cost). I was delighted and when my granddaughters Iphone back case cracked back again I went. Replaced back case for $20.00 delighted. Now I am in the market for IMAC going to Burlington store as I think there service is great. read more

Apple is officially losing it! My son's power adapter is not working and under warranty. It is what I thought to be a standard exchange. I talked to 4 different people until somebody told me I needed a genius appointment. When I explained that was a ridiculous process for what is a standard exchange, I was given the example of a car to be fixed! I thought that is a hilarious example... If apple standard is what the car industry is, then there is little hope for them. read more