These Guys replied super quickly to my emails. Fixed my laptop while I waited. They were very…read moreknowledgeable and professional. Would 100% use they again.

Top notch service today. Got my iPhone charging port unclogged on the spot and no charge! So…read moreimpressed. Definitely will take any tech problems here in the future. Hidden in behind an Auto Parts store on the corner of Brant and Plains Road.

I've been in this store a few times and sometimes get staff who are knowledgeable and sometimes…read morestaff who have no idea what's going on - hence the 3 stars. For example - one time I came in for a Genius Bar appointment and another staff member came to talk to us while we were waited. That staff member just came to tell us some tips about using our iPhone camera to take photos and educated us about the classes that they held. So 5 stars for that. But during my last visit last week, I came in to ask about the new Apple Watch as I was thinking of purchasing it. The staff member could not answer one question that I had. Furthermore he told me I would have to research the answers myself like uhhh why else would I come to the Apple store if I could just "research" the answers by myself online. Also he was sucking on a sweet which was also very weird. He also told me that if I buy any of the new iPhones then he recommends that I must buy more insurance on it as the glass can crack. So I said oh isn't this glass supposed to be the strongest yet? And he says yes but buy the extra warranty. Just overall weird!!! He still didn't answer any of my questions so I guess I will have to "research" it online.

This Apple store offers the worst customer service and retail experience I've ever had. I have…read morerepeatedly gone there because of issues I had with my MacBook Pro, iPads, and phones, and each encounter with an employee was extremely disappointing and quite frankly very rude. As much as I like Apple products, their horrendous customer service is the soul reason why I am purchasing a PC as my next computer. Good luck making an apple support claim here if your issue doesn't fall under their "tests" because they will refuse to even look into the problem.

Professional, knowledgeable and polite. Will use these folks again and would recommend them.read more

Thank you for the amazing work to preserve my solid laptop and working perfectly. Appreciate your…read moreattention to details, prompt testing and validation. This is not my first experience, only the most recent of 1-month ago. Best regards, Maroun Naser

great service i only trust these guys gurav the best and his new employee fixed my driver on my…read morecomputer and printer and they have the best deals on phones if you need your stuff fixed fast don't waste your time anywhere else D

In all honesty and fairness I wish I could give this place 10 stars. Very professional customer…read moreservice, friendly and time efficient, and most importantly good quality work for a good price. You will not be disappointed, I'm from 40 minutes away and after going there, I will from now on out choose to strictly deal with them because of how excellent the service was. You will not be let down.

Me and my girlfriend and her sister went into this store about 7 months ago to buy brand new…read moresmart-phones. In total we spent over $2000 dollars in one visit. We were told in person that if we pay a 15/month warranty (each) that we have up to 5 FREE BRAND NEW phone replacements as well as ANY accessories that come with our purchases REPLACED ON-SITE . We were shown two to three documents stating the payment agreement for our phones and the continuation of our service provider plans. We were made to sign digitally, it looked like way to many signatures for just those three documents. 6 months later we had cracked phones ("accidental damage"), but we were happy because - Oh were covered! -. It was a scam. He took advantage of us because we are younger (around 20 y/o). He made us unknowingly sign the documents that we had not seen yet and then stapled a huge package together which he slipped into the bag after purchase. We returned to the mall to file a warranty claim today. Upon arrival we were told to phone Geeksquad as they handled all the warranty claims. Geek Squad said that the 5 free phone replacements and the free accessories are not and have never been included in the warranty. It would cost 100 dollars (mine was about 150) to fix a small crack on the back, and instead of getting my own FIXED phone back (OR A NEW ONE) we get a refurbished phone. We made a second trip to Best Buy Mobile (Burlington Mall). The manager that sold us the phones originally was working. He told us that never happened and said "Im not going to argue, were going to have to agree to disagree" and "I always tell my customers about the 100+ deductible included in the replacement" even though moments before he said "Yes your warranty covers free replacement phones upon accidental damage". He then followed up by saying "Then cancel your warranty". We did cancel our warranty and we will not be going back. -C Morris