I can't say enough great things about Dr. Jones and the rest of the staff at PFM! My only gripe is…read morethat she has ridden me hard about getting a flu shot, but I will always say no. I actually appreciate the fact that she makes it her duty to inform patients and see to it that they get the best and thorough care. I like the fact that she could relate to having a preemie baby. She is now our family provider, and I admire the Hell out of her fearlessness when I discussed the possibility of a second baby after a very high risk pregnancy the first go. While other doctors have been cruel and judgemental, she listened and supported the decision while still getting concerns across. She is truly a wonderful benefit to this community. Additionally, her usual nurse, Jamie, is always so chipper, thorough, and you can just tell that she cares and likes her job. The front desk folks are always willing to help with rescheduling and in general just get things done! Professional, yet jovial. Who knew that one day I (and now my daughter) would actually be excited to go to the doctor!?!

Angeline Smith has messed up my entire healthcare so badly. She has responded to so many of my…read moremychart messages with "I don't know about that." She has sent me referrals to places with inaccurate information. I have been waiting for FIVE WEEKS for her to fill out ONE PAGE front and back of a medical form that my HR is requesting. She filled it out once completely incorrectly with medical information that was inaccurate and not at all what we'd discussed, so I dropped off a new form to be corrected and wrote a letter describing exactly what I need. She MyChart messaged me that she would do it the first Friday after I'd dropped it off, great. I called the following Tuesday after not hearing anything, they said it is not done and Angie will be out all week. OK . The 3rd week, it didn't get done even though I called and MyChart messaged. The 4th week, it got done and I went to pick it up and she had only filled out the front of the form, not the back. She also filled out my PFML paperwork without any dates- showing incompetence. I had to return these to get redone AGAIN on a Tuesday, they told me the forms would get corrected before the end of that week. The 5th week, I called to see if it's done. She is once again out for the entire week and they say it'll get done next week, but who knows at this point. Lastly, she had to leave the room DURING the procedure to remove my nexplanon because she dropped the scalpel and couldn't find a new one. She was talking the entire time, it hurt and I was nervous and bleeding while she was out of the room to find out where scalpels were. Who isn't familiar with their own procedure room?? Completely unprofessional. Dr. Cargill was great. But I would not recommend anyone with any sort of medical complexity or chronic illness see Angeline Smith ever, worst care I have ever received.

Best medical practice on the Palouse! Caring and knowledgeable physicians and nurses! Helpful and…read moreinformative front desk staff !

The office manager, Shirley, treats patients horribly. She is condescending, argumentative, and so…read morerude. The provider and nurse I saw were great. I just wish they would get an office manager that knows how to handle complaints from patients without treating them horribly.

Dr. Adkins pushed me to take a statin without talking much at all about side effects. I asked about…read morehandling things with diet and exercise. He discouraged me. He told me that wouldn't prevent deposits from dislodging and causing problems (true enough). Within three months of taking the medication, I had a severe Achilles tendon injury and developed acute pain in both of my shoulders and elbows. I've never had these issues before. Adkins mentioned nothing about these very common side-effects. In addition, when I talked about a separate, "sensitive" issue, his tone changed, and I felt very uncomfortable--judged might be a better term. Furthermore, although I had told the receptionist about several issues I was having when I made my appointment, Adkins cut me off after only 15 min., and I was not able to discuss my other health issues. I was asked to make another appointment. The only available slot was in three months and would be another co--pay and insurance billing. Had I been given better information, I would have put off taking a statin until I was older and less active. I also have questions about why some of my issues were not billed as "preventative" when they clearly were. Needless to say, I have changed doctors. I do not recommend Dr. Adkins. I'm switching to direct primary care. PS. I don't blame Dr. Adkins fully for all of this. I also blame a failing health care systemin which he works.

The best doctor I've ever had, hands down. He is really great at explaining terms, medication,…read moreconditions, etc. to you so that you understand them. You never feel like you are wasting his time--he genuinely cares about his patients and is very thorough. The only downside is that getting appointments with him can be tricky at times. Fortunately, Pullman Family Medical (where I see him at) as an online messaging system so if I have a quick question or concern, he can get back to me that way. He is quick at responding to these messages and if it is something that requires an official visit, he will kindly ask you to come in to discuss it further.

Outstanding staff Dr Spady is very attentive…read moreHis office offers access to various disciplines

New patient. Made an appointment for an annual physical and a couple of other issues. Dr. Spady…read morecomes into the room with another person, explains it is a medical student and requests my permission for him to sit in, which I grant. We go through the "physical", which he didn't properly and completely perform; I think the only thing he did was listen to my heart on the stethoscope. He provided no guidance as to what was being done or why. After some small talk and dancing his pointer fingers around the keyboard for about 7 minutes (most of the time; no clue what he was doing) he gets up and starts walking out of the room. I'm confused and apparently he is "done", though he didn't provide any verbal guidance or cues (e.g. "Well, everything looks good, etc"). I say, "Well, there are a couple of other things I'd like to discuss if possible." And he says, "Oh oh, okay, sorry about that", as he comes back into the room. After discussing some other issues, I realize Dr. Robert Spady hasn't won any awards for attentiveness. His back is to me the entire time and most of the time he's typing away on his keyboard into his terminal. Understanding I'm going to have to get real specific and assertive with my own medical care, I requested that we do a full blood work and analysis, including cholesterol and a few other standard screens. He informs me that because I hadn't fasted I'll have to come back for the cholesterol. I say, "No problem, lets the do the remainder today and I'll come back for the cholesterol". He agrees. We part ways, I'm actually done at this point, though he seems to be rushing to get to his next patient. I'm not feeling very confident. I go to the receptionist to "checkout". I discover that she is not aware of the blood work that is supposed to be drawn that day. For some reason, I couldn't get the blood taken right then and their and had to make an "appointment" to get my blood drawn. Never in my life has that happened. Okay, so I make an appointment and basically realize this appointment was pretty much a waste of my time but I decide to stay on the horse, crossing my fingers. I had also received a referral to the Urologist across the hall. When I ask her about the referral, she says, "Well, I can write something up for you or you can just walk over to their office right now". She obviously wasn't in the mood to do her job, so I agree to walk over directly and make my appointment. Once in the Urologists office, I explain the referral and she states that she needs a "referral form" from Dr. Spady's office before she can even make an appointment. I'm scratching my head and state, "Surely his receptionist didn't just send me over blindly knowing that was required." I walk back over to Dr. Spady's office to inform the receptionist of the prerequisite necessary to make my appointment. Again, clearly not in the mood she states, "Well, I won't be able to give you that form until at least this afternoon". No one else was in the office. Again, I'm wondering if I'm in the twilight zone at this point. The next morning I go back to get my actual blood drawn, which goes without a hitch. Two weeks later I still haven't received a phone call with my results, nor a letter in the mail, nothing. I call to ask about the results of the blood work, and I find that most of what I requested was not even performed and that I would have to come in yet again to have blood drawn. They also stated they have no intention of proactively informing the patient of any test results. Good to know. So I go in again, they take my blood and after a week I have to give them a call to request my result be mailed. Morning of my Urology referral appointment, I call to ask if Dr. Spady's office sent my medical records. They did not. Furthermore she state on the phone that my condition isn't even treated by a Urologist. Appt canceled. Thanks Dr. Spady. At this point I'm not very surprised and realize how much time I've wasted with a seemingly incompetent physician, Dr. Spady and Total Health Physician Group. Avoid like the plague.

Super friendly, and responsive. Had a bug bite that kept growing. Big, red ,swollen, and measurably…read moregrowing by the hour. Turns out it wasn't from mysterious bug poison. I had developed a staph infection. Dr. Jones had me taken care in no time! Edit: Day 3 taking meds, arm is almost back to normal. Dr. Jones is awesome!

Dr. Jones is a terrible doctor. She is extremely strange, more like a Christian Science…read morepractitioner, very dismissive and uncaring. I was experiencing blood sugar swings that were impacting my heart rate and making me have frequent waves of feeling awful. These hypo and hyper swings were being recorded on a Dexcom continuous blood sugar monitor. She said she didn't believe that I was having blood sugar swings. I offered to share the Dexcom readings which make it easy to share the data with your doctor. She refused to receive them. I had an appointment with an endocrinologist that was five months out. I asked if she could utilize the specialist consultation service she advertises for just such occasions and she refused. When I was finally able to see the endocrinologist, they did labs, adjusted my thyroid medication, added a thyroid medication, added another hormone supplement and after 10 months of suffering I was feeling great again within a week. If you try Dr. Jones and you feel she is dismissing you, trust yourself and find someone else.

I recently moved here from Ellensburg WA with my wife. We have a 16 month old (first child). We…read morestarted at Moscow Family Medicine when she was just a few weeks old and we love it there. We see Dr Day and she is honestly the best thing that happened. We had one Dr before her (suggested by Gritman at birth) who was not at all what we were looking for so when we got Dr Day by accident really we were so happy. Dr Day has young kids of her own and has hands on experience. She is always willing to help whether her schedule allows or not. We have had to see her a lot unfortunately and she is always great. She is very friendly as is her nurse Nicole. They are like family now. They love to see my daughter racing up and down the halls saying/yelling hello. I have always had a positive experience with all of the staff at Moscow Family Medicine. I have never waited longer than 10/20 minutes to see Dr and once she is in the room she is very thorough. It is usually us that holds her up. I wish I had better medical because kids are spendy but that's a whole different review!!!! Thank you Dr Day and Nicole and Family Meds

Husband has an appointment for a physical... office calls him and directs him to go to Gritman for…read morebloodwork.... week after the original message was sent he arrives at Gritman for the Bloodwork only to find out orders for the bloodwork have not been sent. One if many accountability issues with this office.