Best medical practice on the Palouse! Caring and knowledgeable physicians and nurses! Helpful and…read moreinformative front desk staff !

The office manager, Shirley, treats patients horribly. She is condescending, argumentative, and so…read morerude. The provider and nurse I saw were great. I just wish they would get an office manager that knows how to handle complaints from patients without treating them horribly.

Angeline Smith has messed up my entire healthcare so badly. She has responded to so many of my…read moremychart messages with "I don't know about that." She has sent me referrals to places with inaccurate information. I have been waiting for FIVE WEEKS for her to fill out ONE PAGE front and back of a medical form that my HR is requesting. She filled it out once completely incorrectly with medical information that was inaccurate and not at all what we'd discussed, so I dropped off a new form to be corrected and wrote a letter describing exactly what I need. She MyChart messaged me that she would do it the first Friday after I'd dropped it off, great. I called the following Tuesday after not hearing anything, they said it is not done and Angie will be out all week. OK . The 3rd week, it didn't get done even though I called and MyChart messaged. The 4th week, it got done and I went to pick it up and she had only filled out the front of the form, not the back. She also filled out my PFML paperwork without any dates- showing incompetence. I had to return these to get redone AGAIN on a Tuesday, they told me the forms would get corrected before the end of that week. The 5th week, I called to see if it's done. She is once again out for the entire week and they say it'll get done next week, but who knows at this point. Lastly, she had to leave the room DURING the procedure to remove my nexplanon because she dropped the scalpel and couldn't find a new one. She was talking the entire time, it hurt and I was nervous and bleeding while she was out of the room to find out where scalpels were. Who isn't familiar with their own procedure room?? Completely unprofessional. Dr. Cargill was great. But I would not recommend anyone with any sort of medical complexity or chronic illness see Angeline Smith ever, worst care I have ever received.

Do not seek medical care here. I have interacted with four different providers and for all their…read moregoal seems to be to send you home with no diagnosis, no testing and no answers. During my most recent experience with them I was mis-diagnosed and then accused of being aggressive when I politely questioned if the new diagnosis wasn't correct either. They also became angry that I sought a second opinion after they told me to do so. Over the course of several months and two providers they have been unable to write a referral that will be accepted by a specialist and have become angry when I asked them to review the reasons for the rejections. I have asked them to make a note about my anxiety in my chart multiple times and been ignored. They refused to even see my partner because they are on ADHD medication and made odd comments in the notes about me bringing my partner to appointments, so don't believe the statements about LGBT inclusivity. I will likely be dismissed from the practice for writing this review. Also they may be limiting reviews on Facebook as I'm unable to crosspost there.

Dr. Adkins pushed me to take a statin without talking much at all about side effects. I asked about…read morehandling things with diet and exercise. He discouraged me. He told me that wouldn't prevent deposits from dislodging and causing problems (true enough). Within three months of taking the medication, I had a severe Achilles tendon injury and developed acute pain in both of my shoulders and elbows. I've never had these issues before. Adkins mentioned nothing about these very common side-effects. In addition, when I talked about a separate, "sensitive" issue, his tone changed, and I felt very uncomfortable--judged might be a better term. Furthermore, although I had told the receptionist about several issues I was having when I made my appointment, Adkins cut me off after only 15 min., and I was not able to discuss my other health issues. I was asked to make another appointment. The only available slot was in three months and would be another co--pay and insurance billing. Had I been given better information, I would have put off taking a statin until I was older and less active. I also have questions about why some of my issues were not billed as "preventative" when they clearly were. Needless to say, I have changed doctors. I do not recommend Dr. Adkins. I'm switching to direct primary care. PS. I don't blame Dr. Adkins fully for all of this. I also blame a failing health care systemin which he works.

The best doctor I've ever had, hands down. He is really great at explaining terms, medication,…read moreconditions, etc. to you so that you understand them. You never feel like you are wasting his time--he genuinely cares about his patients and is very thorough. The only downside is that getting appointments with him can be tricky at times. Fortunately, Pullman Family Medical (where I see him at) as an online messaging system so if I have a quick question or concern, he can get back to me that way. He is quick at responding to these messages and if it is something that requires an official visit, he will kindly ask you to come in to discuss it further.

Max is one of the last independent physicians in the Palouse. Though my insurance won't allow me…read moreto see him, I would always pay out of pocket for a consultation/2nd opinion if necessary. He's smart, honest and his opinions are based upon medical science, not $$.

The worst. Stay away. There are lots of great doctors in Pullman, don't waste your time. They told…read moreme numerous lies about my care and other issues. Bad news!