Best medical practice on the Palouse! Caring and knowledgeable physicians and nurses! Helpful and informative front desk staff !

The office manager, Shirley, treats patients horribly. She is condescending, argumentative, and so rude. The provider and nurse I saw were great. I just wish they would get an office manager that knows how to handle complaints from patients without treating them horribly. read more

This place has deteriorated badly. 3 to 6 months to see anyone, sometimes even longer. You feel like an inconvenience when you visit. The staff stands behind the desk loudly complaining about how bad things are and how bad the patients are...with the patients sitting right there! The last few visits were rushed and cursory at best. I have now switched to a new practice. read more

After another month of being refused safe & effective treatment for my numerous conditions, I wrote a letter declining my continued participation as a guinea pig to my PCP, & requested to see an MD in clinic who treats patients instead of pushing dangerous NSAIDs on us. I was sent a letter from Palouse Medical informing me that I was no longer welcome at their clinic. By Washington law, they were supposed to give me 30 days. I was given no referral, instead told to "consult the yellow pages". If you like having no input into your own medical treatment, enjoy ingesting ineffective or life-threatening pharmaceuticals, relish being treated like a criminal & drug addict if you happen to have medical conditions which cause pain, & adore being condescended to by young physicians who are only here to pay off their student debt in a rural practice which *clearly* burns them out, then Palouse Medical is the clinic for you! As for me, I reported this clinic to the state medical board, & encourage anyone else who was mistreated by this clinic to do the same. I put this off for months hoping to avoid being blackballed by every other clinic in the area, which is exactly what happened, but nothing will change unless we advocate for ourselves! Report report report! I will say that the office staff was always very friendly & professional to me. Wish I could say the same about the physicians in this practice. read more

Jennifer Davis has been my primary for over a year and a half. She is very compassionate and caring and I never feel rushed. She always gets back to me when I call with a concern. I feel extremely lucky to have found such a competent care provider. I would highly recommend her. read more

We came to Palouse Medical after trying another family practice in town, and we've never looked back. All of the staff here are friendly, accommodating, and willing to listen to your issues and concerns. The medical care is top notch, and they have gone out of their way to show they care about our well-being. My only issue with them has been billing problems with our insurance provider (TriWest), but I'm fairly certain this is problem particular to my situation, and would advise others to bear that in mind when considering this otherwise outstanding practice. read more

dr. Lena (PA) is my favorite Dr. I have ever met. Seriously I have never had such a caring, patient, diligent doctor. Especially in a clinic (Ready care). She does everything she possibly can and actually cares about finding the problem. I came in with pelvic pain and abnormal spotting (sorry TMI). Most Dr's give you some pills and send you on your way. She did a full pelvic exam, had blood drawn to test for anemia, ordered a urinalysis, took her time going through my history and symptoms, asked a ton of questions, and then ordered an ultrasound to look at my ovaries (history of cysts). She's honestly just amazing. I wish she was a primary care doctor. read more

Wow. It is almost reassuring to see that I am not alone in my feelings for Palouse Medical. It is a terrible clinic. I switched insurance plans in order to get a better doctor. If it was possible to give a ZERO star or MINUS 5 star rating I would. My experience with Palouse Medical was inexcusable. This clinic is now the reason why I wrote my first ever google review, as I felt compelled to get the word out and hopefully prevent others from making the mistake of choosing Palouse Medical. Palouse Medical administrative staff, nurses, and so-called "managers" are horrific. They were rude, arrogant, interrupted me a lot and ignored my Rx refill request. Palouse Medical hid the fact that the doctor that I was seeing would leave. It is a terrible clinic for patients and terrible workplace for doctors, too? Staff and front desk gave patients a very short notice (less than 20 days before the actual departure of the doctor). Given this is a very small town and it's extremely hard to get an appointment with primary care doctors, this was unprofessional and straight out rude. As far as the front desk and administrative staff, I have had terrible, worst possible experience. These are extremely arrogant people. Billing department, especially the manager, Ashley, is terrible. She is pretty good at interrupting you, insulting you, and accusing you. General manager, (Teresa ?) is even worst and could get an Olympic medal for being rude, ignorant, and doing the character attack while patients are explaining their circumstances. Specifically, office staff and nurses seem unable to communicate the most simple message. Worst part, they are also very good at lying and accusing patients for the mistakes they made. "Please refill my Rx before the doctor leave." Not only did the nurse (Minnie?) ignored this request and failed to refill, she lied and told she sent it over to the pharmacy. When I showed up at Sid's Pharmacy, there was nothing. The prescription I tried to fill was not waiting for me at Sid's pharmacy as she said it would be. When the pharmacist called the nurse, she lied and made up stories again that I requested to discuss this with the doctor in person? They also charged a fee for the appointment that I canceled when I asked for the Rx! I wanted to understand what happened and explain my situation but after 5 phone calls back and forth yesterday and today, I hung up almost in tears. Ashley, the billing manager, and Teresa, general manager, insinuated that I was a liar, instead of taking some responsibility for the bad service I was getting--I kid you not! Stay AWAY! It was a huge waste of time and money. What a disrespectful and unprofessional people. Quite simply the worst people I have ever dealt with and the most horrific healthcare I've ever experienced. Go see other doctors in the area if you can but avoid Palouse Medical. You are better off going to the ER and being dealt with by a first-year intern. I know finding a PCP can be difficult depending on your insurance plan, especially in a small town like this, but you will be best to avoid Palouse Medical. You will be much better off with other clinics like Pullman Family Medicine, which is usually busy and doesn't accept new patients. That's why people turn to Palouse Medical but please do yourself a favor and save unnecessary stress and altercation with people who do not understand a thing about patient care and never apologize for mistakes they made. read more

I've been very impressed with Palouse Medical. They have a walk-in clinic (called Ready Care) which gets you in and out very fast. It's often staffed with Physicians Assistants, but I don't have a problem with that. Occasionally, there will be a doctor working the Ready Care. The nurses are quite friendly and professional. The front desk staff are nice. What's more, they don't press when they ask you what's wrong, and you respond with "I'll tell the nurse." (I mean really, do I really want the whole reception area to know that I was a moron and sprained my ankle, or that I'm feeling like I have the flu, etc etc). Typical wait time for Ready Care is a mere half hour, and wait time in the exam room is around 15 minutes. You never feel like you're rushed. This is when they're busy. When they're slammed, you CAN wait out there for 45 min-1 hour, but that's not typical. Yesterday, I was only in the waiting area for 5 minutes, and was out the door after seeing the doctor five minutes after that! I also have my primary doctor here as well, Dr. Hall. I want a couple more interactions before I review him specifically though. read more

I know these people not only as a patient, but as colleagues in health care. They not only provide me with the highest personal health care, but they work with me as an equal partner in health care delivery within our community. It's a good place. read more

After my Doctor in Moscow retired they closed the Moscow clinic. I made an appointment and showed up to a closed building. The receptionist acted as if I were stupid Prior to this last incident I was forced into paying for an unnecessary appointment so that I could have a blood draw to refill a simple prescription. Since I am uninsured that was an additional $115. Thanks, but no, I will save my money to see someone at another practice that doesn't humiliate me for working 40+ hours a week and not having insurance. I have never received worse customer service in my life. read more

Have been having very poor luck with Palouse Medical. Several times I have called during regular hours I have not gotten an answer. Other times I have called the receptionists were rude and seemed untrained in asking the right questions to set up an appropriate appointment. Over the phone, I was told I could just walk in for an emergent condition, but after arriving the receptionist insisted I come back in one week to see my primary doc. In between that wait, I ended up having to ER and racking up even more fees. Now I have been fighting for 3 weeks to get a referral to an orthopedic doctor. I call and get no answer, or get transferred to a voice mail when the receptionist says "Let me look that up for you". This is very frustrating and seems incompetent. I feel that the doctors and nurses are good here, but the front end/admin is horrible. If you go to the website for this clinic there are just a bunch of dead links that theorhetically could be a lot more help than ringing this place. I will be changing clinics immediately. It's too bad because I do like my doctor. read more

Very frustrated. I took my daughter in to the Ready Care clinic where we ended up being sent to the Pullman Regional Hospital for more lab work and x-rays. Nothing was found. I was told to go back to the doctor and the Ready Care nurse encouraged follow up in Ready Care if here fever was still present after two days. When I returned two days later with a healthy 16 year old with a fever I was told she couldn't be seen in Ready Care because they had already seen her for this condition. She was still feverish and had a worsening cough. The receptionist said she would speak with a nurse and let us know what to do. After waiting for 35 minutes (with only two other people in the waiting room) I approached the receptionist and told her we would leave. No one ever called me to ask about my daughter with a fever which had been going on for 4 days at this point. Today I called to schedule an appointment with a doctor to have my daughter seen due to a continuing fever (day #8). I was able to get a schedule appointment on July 24 @ 9:00 am. This was the soonest I could get her seen. This doesn't seem right to me. I will keep searching for medical care for my daughter. Probably not going to be choosing this clinic. read more

The most dreadful experience for my daughter and i not only was spoken to with disrespect every time we went but when i got a copy of my medical records dr. Harper completel wisted my words and made me seem like a bad parent very rude . I felt like i was being judged when talking about my 5 year old daughters health care but he showed no kindness toward neither one of us . This was 6 months ago i now drive 45 mins to lewiston where we finally got the care we deserve. My husband and i are a Christian family and the only reason im posting this so other families d ont have to experience what we have read more

The doctors are amazing and very helpful, 6 stars for them. The office administration is awful and seems to be at odds with the providers. I experienced what I believe to be a gross ethics violation at the hands of the operations manager/ human resources executive. It was difficult to switch to a new provider after 9 years and 2 children delivered with them but we can no longer trust that we will be able to see a doctor in our time of need. If the administration changes we would likely return. read more

First appointment I ever had was with a doctor who right off the bat was rude. I was sick and needed a strep throat test. I could hardly swallow, fever and not sleeping. He didn't test me and said I am not giving you a narcotic. First I never asked for one and not expecting one. I wanted antibiotics for strep throat. He was so rude and assuming. So I moved on went to a second appointment and the OB nurse was very aggressive because of a personal choice I was making about birth control. It was so belittling. I recommend people find another place to get healthcare. Rude bedside manner and poor service. read more