The staff are very nice. New owner Eric has now made service available only to those shades you purchased. If you buy a house with Hunter Douglas shades already installed Appalachian Blinds will no longer help repair those EVEN THOUGH Appalachian Blinds serviced them previously. Stay away from this company if you want quality care and service. Next nearest Hunter Douglas rep is 60 miles away. read more

Several months ago, I had 2 Levolor wood blinds that needed repair. After reading this on Appalachian Blind and Closet's (AB&C's) website, I thought I'd found the answer: "WE CAN REPAIR ALMOST ANY WINDOW COVERING Do you have a problem with your blinds or shades? When it comes to window treatments, Appalachian Blind and Closet Co can fix almost any issue. Count on our experienced staff to repair your blinds and shades quickly and professionally - whether you purchased them from us or from another business." Sounds good, right? I thought so too. But here's how it really works. Just because they CAN repair almost any window covering doesn't mean they WILL. I drove 50 miles from my house to FOSCOE (about 8 miles past "Boone" proper) with my broken Levelors, only to be told by an AB&C sales person that THEY ONLY REPAIR HUNTER DOUGLAS. Really? Then why does your website say just opposite? Maybe since I was already at the store anyway, I was supposed to turn in my "unrepairable" Levolors and buy some new Hunter Douglas from them. After being tricked into coming all that way for a repair service they don't even offer? Not on your life. read more

Buyer beware! This company will sell you blinds, then when you encounter a problem that requires either problem shooting on the telephone or a service tech appointment, they will not help you. Worst customer service I have ever encountered! We had a hardwired Hunter Douglass blind stuck in the down position on a large window in our family room. I called to ask if they could either help us trouble shoot over the phone or schedule a service appt. The person fielding their calls said no, she could not help troubleshoot & no one there could. She said she would pass our name on to someone who would call us to schedule an appointment "at some point". I asked if he would call today, and she said no. I asked when he would call, and she said, "I don't know.". I said, "Will it be sometime this week?", & she said, "Oh no, it may not be for 2 or 3 weeks.". And that was just to TALK to someone about scheduling an appt! Truly the WORST customer care, worst phone etiquette, worst professionalism, biggest lack of knowledge of any place in this whole area. The woman who took our call could have cared less that we had a problem. I then called Hunter Douglass directly, & the woman who answered the phone helped us troubleshoot the problem in 10 minutes. Issue resolved! This Hunter Douglass representative was knowledgeable, professional, helpful, & considerate....in other words, the complete opposite of the woman at Appalachian Blind & Closet. This is the second time we have had an issue with something malfunctioning, & BOTH times Appalachian Blind & Closet has failed to have the competence to address it. Be forewarned....if you buy from this company, you're on your own when a problem arises! Do yourself a favor, & purchase elsewhere. There are plenty of other places that carry Hunter Douglass! I did report my poor experience with Appalachian Blind & Shutter to Hunter Douglass. read more

This company lacks professionalism from the owner down through the organization. Unfortunately it took over a year for our blinds to be installed and the communication lacked in being proactive or follow up. I would not recommend Applachian Blinds as they ask for large down payment with poor follow up and slow timelines. As a customer you are treated as number vs a client. read more

We went with Appalachian Blind and Closet to install shades for our mountain house back in 2022. We had an excellent experience with everyone we interacted with for the sale and installation process. We recently called to schedule to have someone take a look at one of our window shades that was sagging unevenly on one side (1-2 inches near the top) - it was not a huge deal but a slight annoyance. We were scheduled within a week, which was great. We thought this would be covered under warranty, only to find out after the service that we now owe $160! We were disappointed by the disconnect in/lack of communication during scheduling that our warranty was no longer valid, and that there would be a charge for this service - I would have appreciated at the time of scheduling being informed along the lines of "we are happy to take a look at it, but we'd like to let you know that since this is no longer under warranty, we'll have to charge for a service trip and labor." The reality is that had we known that this slight adjustment (from our standpoint in terms of functionality and impact on our daily use) was going to cost so much, we likely would have waited to get it fixed until it was more serious. So, this is all to say, I hope they can make an effort to bring the same level of experience during initial sale and install as for post-install servicing for future customers! read more

I will start by saying the shutters themselves were of good quality and finally installed well. However, the customer service provided when there was a problem left a lot to be desired. I ordered the shutters on April 29, 2019 and was told they should be ready in about 10 weeks (July 8). That seemed like a long lead time to me but was ok because we weren't going to return to house until August 4. We were contacted around that date and set an install date of July 26, 2019, 13 weeks after I ordered. On that date I had to call to find out how the install went and was told that there was a problem with the frame and they'd be able to install August 2 (14 weeks after order). Late in the afternoon of August 2 I was sent pictures of the shutters installed, and to my disbelief they had been installed on the wrong windows downstairs! They were supposed to go upstairs in the master bedroom. I was finally able to reach the owner, Greg Seiz, that evening and told him the problem. Instead of apologizing and asking what he could do to make it right, he made excuses. That hit me the wrong way! This was not my error!! Plus, it was the second error they had made. This meant the shutters would not be installed before my arrival, almost 15 weeks after I had ordered. Greg wanted to do corrective install on Saturday, August 3 but I told him that would not work because I had renters in the house and I would not interfere with their vacation. He said the downstairs windows were exactly the same size as the upstairs windows so that it was an easy mistake to make. REALLY? How about looking at the work order which clearly said master bedroom. Again he never apologized. These shutters were expensive, about $3000. After arguing about this, we agreed that he would reimburse me $300 (10% of the total cost) for my time and trouble. I have been in touch with him twice since then to ask about my $300 and given him my mailing address, but the check has yet to arrive after all this time. So he did follow through on his promise, which is sad because the products are good. Summary: This company sells an expensive product and has a long delivery time of 8-10 weeks. If they are that busy they need to add people. They need to have some quality control. Greg needs to learn more about customer service. The customer is always right, remember? read more

We recently had the pleasure of hiring Appalachian Blind & Closet Co to install two different customized closets for us. We bought a house recently and wanted something different this time around. Lauren came to our house and listened to what we wanted to do and created diagrams right on the spot. We wanted one closet to be an office and the other to be for clothing. She was easy to work with and responsive. She didn't try to talk us into the most expensive choices, but helped us to pick out what we liked. Miles and his helper came to install the closets about a month later when the materials came in. Everyone worked with our schedules. The install was great and they cleaned up too. There was one problem with one of the file drawers. The inset piece was off just a little bit. Miles came out and fixed it with no problem. We are super happy with everything. The closets are perfect for us. read more

We purchased our condo here in Boone in 2006. The previous owner left Hunter Douglas Luminettes on all the windows. They were installed in 1992 and were in great shape. After several years the rods weren't working properly. I had one fellow out who told me I needed all new blinds and curtains. I called Appalachian Blind and Stobie came out and took down two of the rods for repair. Danny just left this morning. He installed the new rods, hung the old curtains and fixed one set that was not closing properly. They look brand new and everything is working great. We are thrilled! read more