Hector was amazing! He was patient and took the time to assist us with some time sensitive and…read morenecessary postal changes and updates we needed to make.

Make sure the mail carrier scans your packages. Recently gave my package to a mail carrier,…read morehowever, she did not scan the package. The package never arrived at the destination and the USPS has no record of ever receiving the package, therefore, they will not accept a claim for lost package. Total loss.

Not only is it impossible to get a hold of someone on the phone, but once you manage to you get…read moredirected to an outsourced call center in another country. Had to do some deep research to make sure I called the right number to make sure I wasn't going to be scammed. So much for keeping jobs in America.

Ok, so this is an accurate review regarding the call system and trying to get in touch with the…read moreIRS. If you want to skip the whole robo B.S. to avoid speaking with a boT and finding info about your taxes is 1 for English , 5 , 3 , 1. Also employee 1004287477 is using a terrible incomprehensible headset that makes it sound like she is talking through a toilet paper roll. She also sent me to the wrong place ! The IRS instead of being represented as professionals is presenting themselves like a Taco Bell drive through. Have fun getting your taxes back.

Refused my out of state title transfer because when THEY made a copy it showed void written across…read moreTHEIR COPY (This is a security feature to prevent fraudulent copies) DMV helped me happily, skip the stress, go straight to the DMW.

Your location closed 15 mins before closing! Would not let me in to get a sticker because they were…read morealready counted down!! I get off work and drove to the other side of town and Because I can't tell my buyers sorry we close at five. I missed my appointment because I was there at 5:50 instead of 5.45pm that's not great customer service and I will be submitting a yelp and Google review!

I had a disappointing experience at the Orange County fingerprinting location in Ocoee…read more I was told I had to pay a $27 fee because I live on the "outskirts" of Orange County, even though my address is within Orange County. This felt misleading and inconsistent, as the information was not clearly explained beforehand. Additionally, the staff member assisting me was very rude and unprofessional. She gave instructions in a harsh, condescending tone that made me feel uncomfortable and disrespected. Regardless of the situation, everyone deserves to be treated with basic courtesy and respect. The office was empty at the time, so there was no reason for the rushed or dismissive behavior. I would recommend that this location improve both transparency around fees and customer service. Based on this experience, I would not return.

Whoo Hoo went to the police station and didn't stay! This…read morelocation has a drop box for unneeded prescription drugs. Now the office has to be open to accept any deposits though! The outdoor phone connection advised I take them to Health Central to dispose of them, that they also will handle this type service.

I find this social security office to be helpful and organized…read more The parking is plentiful. The signage is beneficial. I have personally found the workers to be extremely helpful. Even when they send me letters on a decision they are concise (which I like). I have never gone to this office without an appointment. Perhaps without an appointment it is a different experience? I can't confirm or deny that last sentence. In case you were wondering-yes, being retired is the best! I do feel bad that they assist retirees (like myself) but are not retired themselves. Ha

Spoke with a gentleman after only a 15-minute wait (much less than expected). He was very…read moreunderstanding and extremely helpful. He understood our issue and provided clear and concise information to resolve our problem. Couldn't be more satisified.

I had a wonderful time at Valentines party at the community center. It's a nice place for a large…read moregroup of people to have an event.

The Apopka VFW Post 10147 holds their monthly breakfasts here on the third Saturday of each month…read morefrom 8-10 a.m. Everyone in the community is invited to join with Vets, family, and friends for a delightful a breakfast of scrambled eggs, sausages, biscuits and gravy, all of the pancakes that you can eat, and orange juice and coffee for only $7. They also have dinner shows with tribute bands and other activities/opportunities throughout the year. It's a wonderful place to display your patriotism and help Veterans in your community. You may want to visit the museum in the back, purchase a brick to acknowledge a loved one, or become an annual booster for a mere $25 (and be rewarded with a meal honoring boosters).

Very nice library. It would be nice if they had cubicles or a little more privacy but for the most…read morepart very nice.

I love libraries so I'm just gonna throw that bias out right up front. My sister and I hit this one…read morefor a crafting class series they offer (free btw!). Signing up online was easy peasy and parking is plentiful. The location is a bit hidden so you'll have to navigate with gps or carefully watch signs. Three branch was clean, well organized and had some good offerings in stock. We grabbed an audio book for my sister after our class ended. The crafting class was excellent. The instructor was welcoming and friendly. We learned how to make bowls with craft paper, balloons and glue. It was a fun social experience, and who doesn't love learning something new?? It's also a great excuse to get messy - and it's not at your own house! ;) Overall: A Sign up for a class and enjoy a free fun event or grab a book (or two) and take em home!

I have been to this location quite a few times since moving to Altamonte Springs a few years ago…read more During the height of the pandemic, Seminole County changed the process for its citizens in need of services at the local Tax Collector Offices and DMV locations (along with mAny others, I'm sure,). They began requiring an appointment to be made online or by phone to avoid overcrowding, long lines, stressed out employees, and the opportunity for the spread of the virus, germs, and other illnesses. It was a good idea and was made with good intentions. However, on the flip side, if you were trying to get a copy of your ID printed or some other time sensitive service, it wasn't so great. I was unable to get an appointment at any of the locations in Seminole County for weeks, sometimes months, in advance. They did not take walk-in appointments at all. Plus, the lines and crowds inside did not seem to lessen much with the new regulations. I would get there 15 minutes early, as instructed, and still needed to get a number, sit down in the lobby, and wait for it to be called. Again, I had to wait for 20-60 minutes AFTER my appointment time. Somewhat recently, the rules changed again. The Tax Collector Offices still offer the ability to book an online appointment ahead of time, and it is still rare to be able to find one within the same week. Luckily, this location now offers walk in appointments for some basic services, such as a new copy of your driver's license or ID. This office allows walk-in appointments until 4:00 PM Monday - Friday. You can schedule an appointment online for a designated day, time, and location. They are available for weekdays, Monday - Friday, 8:30 AM - 5:00 PM. You can also check the website before going to the location for a walk-in appointment to see what the average wait times are. The last time I visited this location, I went without an appointment at about 2:30 p.m. I expected to have to wait without an appointment, but I was shocked to discover that as soon as I took a number, it was called within 2 to 3 minutes. I was in and out of the office in about 10 minutes total. The woman working was very friendly and there were barely any people waiting in the lobby. My only complaint is that to get a new copy of my ID and my partner's driver's license, we had to pay $60! We have the Florida gold star on our IDs, but apparently that doesn't help with the cost whatsoever! Besides that, though, it was a great experience!

Waited about 20 mins on a Friday afternoon an hour before they closed to deal with a ticket. Wasn't…read morea speeding ticket btw, I drive like a grandma. Silly me had to show my proof of registration. While I was waiting in line socially distanced I got to watch a couple get married there. It was in a separate room with an arch with flowers and lights and they had a photographer and everything. They even provided a cute sign to hold that said "best day ever". Would return. Hope I don't have to.

It's very convenient to have this office of the Consulate of the Dominican Republic in Orlando…read more They offer legal services, Dominican passport renewals, document translations, assistance with birth, marriage and death certificates and visas. This office is located on E. Colonial Dr., there is no parking in front, but there is plenty of parking in the back. They operate Mon-Fri, 8a-4p. Be mindful, they observe Dominican holidays. When they answer the phone, they are good with providing information and guidance. On arrival, there were not many people waiting, one of the people did get up to question how much longer the wait would be. I was given a form to complete. All the forms are in Spanish, and if like me you have difficulty with Spanish legal terms, they help. For services rendered, they do NOT accept cards, CASH ONLY. It is supremely inconvenient, the reason for the 3 stars. They do have an ATM inside BUT the service fee is $6.50, plus what, if any your bank charges for not using their ATMs. The entire process was quick, it took longer because went out to find my bank ATM.

El Consulado de la República Dominicana en Orlando cuenta con un personal muy amable y atento;…read moresiempre tratan bien a las personas. Sin embargo, el servicio es extremadamente lento, incluso cuando el lugar está prácticamente vacío. Mi poder notarial tomó 5 días laborables y, aun así, el día en que me indicaron que fuera a recogerlo fue cuando finalmente sacaron el documento para firmarlo, lo que me retrasó aún más. También me pidieron regresar a una hora específica para firmar, llegué puntualmente y aun así tuve que esperar. Además, casi nunca contestan el teléfono, lo que hace muy difícil obtener información o aclarar dudas. Sería ideal que mejoraran la eficiencia, la puntualidad y la atención al público para brindar una mejor experiencia a los ciudadanos.