Great communication and service!…read more We left behind a gadget over a month ago at this Homewood Suites. Not only did they find the item and keep it safe for us, but the front desk was very helpful and communicated with me effectively so I could get it back. Thank you to the housekeeping and front desk teams! Our stay was pleasant. The hotel was clean, offered a small but well-stocked breakfast buffet, and had a sign in the lobby with information on cruise line times--a nice touch for the many guests checking in for a night's stay prior to boarding a cruise liner.

I'm here for a few weeks and it's been great, just like my prior stays. I finally used the gym and…read moreit has everything I like except a setup for dips, but most hotels don't have that anyway. I've been using the pool this trip and have been enjoying that as well. The rooms are clean and all of the staff is always friendly, especially at the front desk. My only complaint is that the dryers have needed two cycles to dry and it adds up quick at a couple of bucks a cycle. The front desk responded quickly to my feedback, but I don't know if it was resolved.

Do not book your wedding block at this hotel. They were extremely rude and unhelpful to our guests…read more Not that it was a big deal but instead of giving us rooms facing the river they gave us rooms facing the parking lot. I called twice to ask if it was ok to drop off welcome bags for them to hand out as guests arrive both a month before the wedding and the day before the wedding. Both managers told me no problem... we do this all the time. I dropped off 25 bags the day the guests arrived. The manager was kind and pleasant. Then 6 days later they billed the groom for $163.00. Charging him $5 per bag 22% gratuity and sales tax. We called to dispute the charge the manger was very rude, refused to work with me, threatened to Charge a member of the wedding parties credit card and then hung up on me. You can't charge people for something they asked about three times to two different managers, and no one told me our other witnesses there was a charge. Not even willing to reduce the charge. If they knew there was a charge, why did they let me leave the hotel without getting my credit card information or collecting a fee. They knew I wasn't staying there. It makes no sense. Don't book with them.

Nice hotel, clean modern rooms, good personnel, great rooftop bar and food…read more I was shocked at morning coffee in lobby area. Almost $10.00 for a small cup of coffee and another $10.00 for a cup of granola, fruit, yogurt. Pretty steep for a mini breakfast.

Stayed here for 1 night on 2/14/2026. Rating for the room itself is 3, as the property states rooms…read morewere recently remodeled. Although the beds were comfortable and bathroom does show signs of recent remodel the sitting area where the sofa and sofa bed is located is a complete miss. The room has no ventilation, sofa bed is unusable, as the mattress is extremely thin, and the lighting made the whole room feel as if one is in a warehouse. Also the shower door was does not seal properly allowing water to flow onto bathroom floor. However the true problem and the reason for the 1 star rating began the moment I attempted to check in. I booked a room that does not require a credit card. In addition confirmation clearly states, "Failing to call or show before check-out time after the first night of a reservation will result in cancellation of the remainder of your reservation." However upon check in I was told my room was cancelled and given away due to non payment and they have no other rooms available. Confirmation clearly states, "before check-out" not before check in. Please imagine yourself walking in with your family along with 2 small children and hearing, "it's too late. We cancelled your room due to non-payment and there are no rooms available." With all my years of traveling I have never heard of or experienced a property attempt to charge my no credit card required reservation before check in. In addition, being an IHG Platinum Rewards member this never should have happened. Everything should have been done by this property to ensure my room was available and ready. Since this property was overbooked. I can only assume they were trying to double dip, as stated in cancellation policy, "Canceling your reservation after 6:00 PM (local hotel time) on 13 February, 2026, or failing to show, will result in a charge of 1 night per room to your credit card." I had stated on my reservation I will be checking in at 8 pm. By cancelling my reservation they were able to charge me for 1 night stay and rebook my room at the current rack rate. If this property went to these extremes to 1 of IHG's top tier members. Really imagine what would happen to a consumer with little or no loyalty status and imagine yourself in this situation. That consumer along with their family and young ones would most likely be spending the night in their car in Walmart's parking lot. Although this experience is no fault of IHG itself, as this property is a franchise. I do hold IHG responsible. My daughter (who is a IHG Diamond Elite Member) and I would most likely consider Marriott or Hilton for our next vacation and business plans, as we have lost trust in IHG after this horrifying experience. Yes, this property attempted to screw 2 top tier elite IHG loyalty members in 1 shot. However I must give acknowledgment to Danielle and Connor who corrected and made right this huge mistake. One that should not have happened to begin with.

This was a sucky hotel then they lost power so we had no power. The staff lied about the power…read morebeing off lie that they didn't know that we wanted to get checked out because there was no power and we were getting on a cruise. Just a terrible stay, I would not stay here again. I would not recommend it to anyone. It was awful. The staff sucked and we're not polite or friendly at all.

This is my second time staying at Cape Crossing. First when it initially opened, which was an…read moreawesome experience; second checked out on March 6, 2026. I always wanted to stay on a boat (smaller than a ship), a bucket list item. They come up on searches and many look suspiciously dirty. The the Shangrila came up on my search and I said why not. It was the cheapest and surely not the most expensive. But, we were pleasantly surprised with the accommodations and the cleanliness. It was ready for everything fully stocked in the kitchen including a dishwasher. Kudos whoever choose the bedding. What a great nights sleep!! What kind of pillows are on the bed!!!! (Forgot to look). Convenient restaurant with amazing key lime pie! Only feedback is there was a problem with our third party booking site getting the information to us the check-in, as there is no one there. Easy call to the staff taken care of in less than 5 minutes. Remove dead plants, also, people sailing through don't always follow "no wake" rules!! Only in the day did we experience that and not that often. This is a new favorite thing to do!!! We plan on returning!

Buyer beware! I had a five night stay booked at this property in one of the townhomes. When I…read morearrived, I immediately realized that the home was not as clean as it should have been. The furniture was grossly stained, the bed in the master bedroom was so rickety that even a small amount of pressure caused the whole thing to sway, Lightbulbs were blinking in the master bathroom, and dead bugs were on the floor. I immediately called their guest services number and spoke with a gentleman who was actually quite helpful and compassionate about the situation. I sent them the same photos. I have posted below, and they agreed that the property should not have been in that condition. They offered to show me a Condo which was smaller as an alternative. When we toured it prior to deciding if we would stay or not, we saw the same issues with gross stains on the furniture, and gooey smudges on the wall. We refuse to accept that as an alternative, as it was not at all an improvement. Their final attempt at providing a solution was at a newer property, which was nice in terms of its condition, but it was farther away from where we needed to stay making the drive inconvenient for us. It was also a two bedroom apartment when we had five people and two dogs on our booking. Because I booked through hotels.com, the property refused to work with me directly on the issues and told me it had to go through the booking agent. I requested a refund through hotels.com on Sunday, and it was not until Thursday that the property even bothered to reply and offered a 25% refund for a trip that I never even took. Their customer service agents are like gatekeepers and refused to allow you to speak to upper management. They only divert you back to hotels.com, which I understand from a policy perspective, but from a customer service perspective, it leaves much to be desired. I believe that because they offered me options, none of which were good ones, they believe they did not need to provide me with a refund. Just know that if you choose to book here, that if something goes wrong, you will likely not be compensated. We did not stay a single night and left within hours of checking in. They still believe a refund was not needed. Find anywhere else to stay but here.

My five star review is about the manager on premises, MaryLynn. After arriving, we wanted to opt…read moreout for personal reasons. I was unaware that I booked through Booking.Com and that posed some problems. First of all they charged me $400 in additional fees that are NOT Iincluded had I gone through the place DIRECT. Booking.com will tell you anything to not return your money but MaryLynn explained how third parties such as them operate. It took well over an hour to cancel with booking.com and then they had to call MaryLynn while I'm there with her. They will complete the cancellation and return my deposit in full. (It will take 5 to 10 business days they said) DO NOT go through third party such as booking.com or Expedia. Call MaryLynn and/or whoever else is managing on her days off. The direct number is (321) 783-4045 or via email at beachplaceguesthouses@msn.com. Thanks again MaryLynn! A pleasure meeting you and glad it all worked out. Now I can see why I should NEVER book through a third party especially over the fees and if something should arise, will always now call the hotel or airline or car company DIRECT.

It is a very quaint place to stay. It has lot of personality and everything you could possibly…read morewant for the beach. You can use their chairs and boogie boards. There is this lively parrot that sits out front and makes you feel so special.

Stayed here for one night before our cruise. Front desk staff were not so friendly, however, our…read moreroom was nice and the shower was great. Thought it was odd there was no safe in the room so we kept our things locked in our luggage. We decided to put laundry in and sat outside at the pool bar to order food and met Renee. She is one busy woman with all the people here demanding drinks and food and doesn't blink an eye. She was so kind and hard working. She must have filled up my ice water at least six times without me even asking her. We ordered the mozzarella sticks and chicken fingers. The mozzarella sticks were good but the chicken fingers were hard and tasted peppery. Overall, we enjoyed our stay. The room was clean and the location was perfect. The ability to do laundry was a plus. The outdoor patio with fire pits was nice and the pool was huge. We will definitely stay here again when we come back. Also, Renee needs a raise!

If you're cruising out of Port Canaveral, do yourself a favor and stay at the Hampton Inn & Suites…read morein Cape Canaveral -- the staff here is truly exceptional. Our travel plans went completely off the rails right before our cruise. We arrived stressed, exhausted, and honestly not sure how things were going to work out. But the front desk staff stepped in like absolute heroes. They helped us untangle the chaos, walked us through solutions, made calls, reassured us, and truly went above and beyond to make sure we could still get on our vacation cruise. Their kindness and professionalism turned a potential travel nightmare into a manageable detour. The hotel itself is clean, comfortable, and perfectly located for cruise passengers, but it's the people who make this place stand out. The level of care and support we received was more than we ever expected. Huge thank you to the team at Hampton Inn & Suites -- we will absolutely stay here again on our next trip!

This place is magical! Our family celebrated my grandmas 100th birthday, so my uncle rented out the…read moreentire resort. It was one of the best reunions we've ever had and having the beach across the street was perfect. You have kayaks and paddle boards to use and it really felt like we were right at home

I think perhaps it depends on your expectations. We seemed to have several issues with Suite 3 but…read moremaybe it was just a bad week and for the price we were expecting a turnkey relaxing vacation. A few small things to consider- do not expect world class paddle boards, there is one SUP paddle that functions and two old paddle boards- kayaks seemed ok. The walk to the beach does require crossing a busy road, but once there it IS a nice beach, but you must bring all your own gear, including beach towels. There are not any beach rental chairs, etc. nearby. The wifi did not seem to work for us, the fan in the spare bedroom had a short apparently so my first night trying to sleep, it got up to 78 degrees in the room as we could not adjust the temp on the thermostat, the couch is not comfortable, the streaming buffered, so it took a couple hours to get that to work, there is a neighboring house with a large dog barking and although they warn you, I find it strange for the nightly price ($336/night!) to offer a small soap and shampoo. There is a washer, no dryer. The blankets were thin, beds were decent and the place was clean. There are no screens on any of the windows so you can't really get fresh air and there was a wasp nest above our bathroom window so definitely didn't want to leave a window ajar while showering. There is a "no refund" policy, so you are stuck there as we had wanted to check out after our first of two nights. There are not any walkable restaurants nearby. We were offered a couple of free nights to make up for all the mishaps we had. All in all, there were nice chairs and solitude by their water's edge. I could see a family enjoying the grounds and playing the outdoor games they had, but for us it was a letdown for the price. I think some people would be perfectly happy here but we had a lot of stress upon check-in and so many things not working properly.

Dirtiest filthy blood on comforter no towels no hair dryer we left and do not open your suitcaseread more

Dirty and run down. I would never recommend to anyone. Needs updating and cleaning. Don't go…read morebarefoot in the room, even with carpet your feet will be filthy. I have never gave a bad review before but this was necessary

Excellent location, property, amenities but most importantly staff. Checked in for a few days as we…read moreawaited our cruise ship departure and who knew we would be able to see the Artemis Launch from the pier but I'll take it (plus)...came a little early to check in and decided to check out the breakfast buffet with the family and everyone was pleased (another plus). Rented a car but didn't want to pay an arm and leg for oceanfront parking (plus again), left my clothes in the dryer not to mention my favorite sweatshirt and the staffed mailed it to me (best gift of all)...extra towels on demand, clean and spacious room, and family friendly atmosphere...I didn't get a chance to check out the gym but I did enjoy the ice cream and coffee bar on the main level...on site pier restaurant and lounge are clutch for a late night. Easy decision...yes I would indeed stay again if visiting Cocoa Beach. Thanks again Hilton staff to everyone who was working.

I've been a loyal business and vacation traveler with Hilton for decades and never been this…read moredisappointed. The good... Room 719 was nice, although who puts the coffee and fridge behind the sliding bathroom door. Speakman shower head and lots of hot water make for a nice shower. The bad... since you can't control ignorant guests that let the heavy doors slam, the hotel needs to figure out how to stop it. They slammed all night long. The beach... Hilton has a huge parking lot this is open to the public for $25. The influx of people that would otherwise beach at the Motel 6, was never ending. Suitcase size radios with competing music was exhausting. Pool.. nice that it was heated in March and the splash pad is thoughtful. The actual pool area is small, chairs are tired. Beach bar .. nice view, lousy drinks. Overall a costly and enormously disappointing weekend.

I stayed at the Dixie motel for the first time recently, one weekend in August 2017. Despite the…read moreplace showing it's age, I was still happy with the accommodations and the service. It's definitely a "no-frills" kind of place (i.e. no hairdryer, no shampoo and just a tiny bar of soap); however I did find a lot of benefits, including a fair price. Plenty of hot water readily available, a comfortable bed, cold adjustable air conditioner, quality flatscreen HD TV set, and parking close to my room were all big pluses. I was a bit surprised though I needed to handover $15 cash for the room key deposit, but no big deal. I just wish I would've known that before getting there so I would've been better prepared. There was a bank just down the road though so it wasn't a problem. Both gentlemen that worked at the front desk were very helpful and friendly; the hotel has a very spacious parking lot that seems to be well lit and felt safe. There is a nice area not too far away downtown that I believe they call "The Village," that has quite a number of little shops and restaurants. Definitely worth checking out. One other thing to mention is that the woman I spoke with on the phone originally when I set up my reservation was very pleasant as well, and I believe she may have been the one I spoke to when I called back after my trip in search of my prescription sunglasses. Unfortunately I must've misplaced them elsewhere, but she was very willing to check with housekeeping and around the area of the motel on my behalf. Overall, I felt like it was a nice weekend stay, and I will definitely consider the Dixie Motel again the next time I'm in Cocoa.

I called this place from about a mile away make sure they had a room and she said they did it would…read morebe $70 a night for one person. Seems a little high but a time I drove the 1 mile and pull up to the office it mysteriously had no rooms she was clearly cleaning up the cash register and had no interest in doing the work that would be required to rent me the room. I would avoid this place at all costs.