1. Apollo Athletics

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La Verne, CA

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Apollo Athletics

4.1 (9 reviews)
Open • 9:00 am - 4:30 pm
Updated over 3 months ago

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DICK'S Sporting Goods

DICK'S Sporting Goods

2.4(211 reviews)
6.3 mi
•$$

I come here to get new golf club grips and fitting. They have done a good job in the past. So, I've…read morereturned with a new set of clubs.

Would leave negative stars if I could. I went for a return due to sizing, it was half a size bigger…read morewhich was recommended when purchasing a Nike basketball shoes compared to other brands. This is the very first and only item I'm trying return from many purchases I've made on Dick's online store. The store manager told me they can't accept the return because the shoes are creased, dirty and it looks like I've used them outdoor a bunch of times, after I told him I used it twice indoor. Basically he called me a liar. They asked me why is it creased. I told them you can have a brand new pair and take 10 steps in them, they will crease due to the design. I even offered to demonstrate with a new pair, then he immediately said "we don't sell those shoes here." He mentioned that he's been selling shoes for 18 years and my return is the 5th time someone trying to do the same thing that day. They keep asking me why didn't I try the shoes inside my home? Well, they're basketball shoes so I had to try it at an indoor run. What am I gonna do, play basketball inside my house? They also asked why I ordered it if I know it's half a size bigger, so I told them that it's recommended to order half a size bigger for Nike sports shoes. Honestly I don't know why I spent so much time arguing with them when they can just tell me that it's against policy and that's the end of it. I could have just left to do the return online (which I did, smoothly.) At least now I know why it's called DICK'S Sporting Goods, because they hire mostly dicks to work at this location.

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DICK'S Sporting Goods
DICK'S Sporting Goods
DICK'S Sporting Goods

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Impex Fitness - Astroturf based outdoor lounge and product exhibition area.

Impex Fitness

2.4(24 reviews)
5.6 mi
•$

I purchased an Impex weight bench over a decade ago and it has held up relatively well over time -…read moreused frequently and having been disassembled (and reassembled) over the course of several moves. This review is in relation to their customer service. I've contacted Impex twice for replacement parts (due to normal wear and tear in one case, a lost piece in another case). In both cases, the phone service was polite, courteous, and efficient. With the latest purchase, the replacement part was inexpensive but had to be back ordered due to the bench being discontinued. The Impex employee informed me that there would be a several weeks wait for delivery over the phone. I also received a mailed letter a few weeks later advising me of the wait. The part then arrived as promised. In my opinion, the customer service that Impex provided was excellent -- and for a product that is long past expectation of being supported -- they still helped out!

***UPDATE*** 25 Oct 25…read more Called customer service to get an update since I was told that my parts should be shipped by 15 Oct 25. I was told it would be a couple more weeks, which is the exact response that I've been getting since May, when I first ordered my parts. I highly recommend to NEVER purchase a Marcy Smith Machine, and instead buy a US made product that has teamed up with US company to provide replacement parts! You will eventually have to purchase replacement parts, and you don't want to have the nightmare that I've dealt with! ***UPDATE*** 6 Nov 25 Called to get another update, and of course they still didn't have my full order, however the agent this time said they would open one of their orders off the shelf to get me my missing parts. I'm glad that they took this option, but that's 6mo later and after I made this recommendation a month ago, which I was told they couldn't possibly do that. I guess that didn't age well. Let's see how long it takes to receive these parts.

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Impex Fitness - Impex main offices

Impex main offices

Impex Fitness - Garbage plastic plates filled with cement that does not fit the bars that they sell it with as a set.

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Garbage plastic plates filled with cement that does not fit the bars that they sell it with as a set.

Apollo Athletics - fitnessequipment - Updated October 2026

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