The workers today were incredibly nice and professional. I will definitely be going here from now…read moreon now that the water refill station at Walmart is broken.

Their customer service is terrible. They stopped our regular deliveries and moved us to an…read moreon-demand schedule without even telling us. We have always paid on time and in full. Mind you, they continued to collect the revenue even though they stopped our scheduled deliveries. We are a small business and do our best to keep up with the schedule. The only problem is that we can't drink the water fast enough for their minimum delivery schedule. They argue by email and are completely disrespectful. We are moving back to Crystal Springs who will accommodate a lower minimum schedule and don't send us harassing emails when we don't have bottles to put out. When I asked to cancel our office delivery service they punitively canceled our home service also. This was despite the fact that there were rarely any instances of us not having bottles out in the several years that we had the service. We didn't have them out the current week because we were out of town.

Great water quality! I wish I had known this store existed before now. I went to Puyallup for years…read moreuntil they closed down. The water actually tastes alkaline at this store. I always felt I was being ripped off in Puyallup. James is just an awesome sweet, friendly, kind, and good soul. Gear

I love James he's friendly, great customer service, very helpful and the water is amazing. I don't…read morego anywhere else but there.... He is awesome

Hawaiian shirt employee has a power trip mentality and doesn't know how to follow the simplest of…read moreinstructions. My whole family has been going to this location for years and all of us have had similar issues with this employee. Everyone else seems to be helpful and friendly but one is ruining the experience so bad that we (3 separate house holds) are planning on taking our business elsewhere.

Great customer service they're always helpful and the water A1 I would recommend this water house…read moreto anyone.

I have been so impressed by Purified Water To Go, and Ken Clare. He is so helpful and kind--he's…read morealways friendly and genuinely cares about his customers. The pricing is very reasonable and absolutely worth it for the quality and service you get. Highly recommend!

I wish Yelp would fix its rating math to put more weight on recent reviews. I've loved the service…read moreat this place. They're friendly, I get a nice discount with the water card, they load up my car at the end, and the entire process has the feel of a pit stop where they're trying to get you back on the road as soon as possible. They've achieved a 4.57 star average since 2021. You read the reviews, however, and it's obvious that this place is under new ownership and no one feels the need to complain anymore. The rating system should reflect that. While the old reviews shouldn't be completely forgotten, anyone driven from trying a business due to a Yelp aggregate rating drug down by a bad owner from over half a decade ago seems against the spirit of what is trying to be done on this site. We should be highlighting businesses like this who aren't getting complaints anymore.

I don't have to say except once you drink this water you won't go anywhere else…read more This water filling station is awesome. You can clean your bottles, get new clean lids and choose what kind of water you want. Purified or akaline. If you drink water and I mean really drink water, then you know all water doesn't taste the same. The water here is fresh and refreshing and very clean tasting. They even have a cart you can use if you have a lot of bottles to fill up so you don't have to lug everything back to your car. Pay with cash. You can also use your card, but just slightly more.

The only water i drink right now before i get my Kangen machine ionizer fixed! So grateful that…read morethis is down my street. So many benefits of this type of water if you refer to my photos (total water snob) especially if you want the max Health benefits. We are made of 75% water, why not drink the best water! I used to get the purified water which was .65 cents per gallon and now i get the alkaline purified 9.0 pH which is 5.00per 3 gallons

SeAnte our delivery driver for Willows here in Redmond/ Kirkland showed up with a genuine smile and…read moresuch a humble, kind presence! It honestly felt like a breath of fresh air in the middle of all the chaos lately in the world. You can tell he cares about what he does and the energy really made a difference. Quick, courteous, and smiling, exactly the kind of person you hope to see at your door! HE DESERVES A RAISE..

Our family used Purified Water To Go in Kirkland for over seven years, but the customer service we…read moreexperienced recently was so poor that we cancelled our account immediately. My wife missed a single August payment -- an honest mistake -- but she paid every month afterward (September, October, November). The reminders they sent never said service would be suspended. No warning, no "final notice," nothing. Then our delivery was simply skipped. When we called to ask why, the manager blamed us and said, "It's in the terms and conditions," instead of acknowledging their lack of clear communication. For a loyal customer of 7+ years, this was not only unprofessional, it was disrespectful. When I pushed for a solution, he said he was "more than happy to start the disconnection process." A company that treats long-term customers this way -- hiding behind T&Cs instead of communicating clearly -- doesn't deserve our business. If you depend on reliable delivery or respectful customer service, I recommend looking elsewhere.

I've been getting my water here for about a year now. I have zero complaints, the staff is always…read morevery friendly and helpful. The store is always cleaned and they really value their customers.

If I could give a negative, it would been -5 stars. This place changes new ownership again. Last…read moremonth, I purchased 11 x 5 gallons, and the owner stated that city changes the source supply water and under their current filtration specifications wasn't tight enough for a good tasting water. She said that they had to replaced with a special water nano filtration system; however, she didn't specified the micron filter. Anyway, the water tasted like shit. The operator says the owner only allow 3 replacements and if I wanted more I have to buy. So I spoke with the owner and she confirmed that is the store policy because it was over three weeks. Wtf, I purchased 11 total and only get three back? She is clearly does not know how to run her business or provided superior customer service. She lost two good customers, between my brother and myself we ordered 25 qty of 5 gallons for every 1.5 month. The reason we purchased this large quantity because we don't have the time to go every week. I feel I got cheated and robbed by this unfairly business owner. Please go to the one on Pacific Ave as they are independently owner.

This is the 3rd time I've had a whole house softener and filter installed in my home (3 separate…read morehomes, each with a private well). My wife and I really enjoy the feel of softened water in the shower, and the fact that our white clothes stay white. I sometimes hear of others who don't like the taste of softened water. With our first softener (1999-2005), we noticed a little something about the taste of our softened water, but in the 2nd and now this 3rd new one we only notice that the water is as good as any bottled water, with no unusual flavors or after taste. We bought our current home just over a year ago and did a complete remodel. After moving in we immediately noticed that our well water was staining and scaling up all our new bathroom and kitchen fixtures, as well as staining our white clothing. I searched the internet, read reviews, and decided to reach out to Pure Water Northwest. Their rep came to my home a few days later and was very interested in hearing my concerns and clearly discussed options and recommendations to get our water satisfactorily conditioned. There are many softeners available online and in the big home stores for much cheaper than what PWNW offers. Since I have a fair amount of experience with water softeners and know how to do basic plumbing, I was about to "DIY" this job and save some money, but after reviewing all the literature and considering warranty coverage when having someone else do it, I opted to spend more money and go with what seemed like a much better system. After committing to purchase from PWNW, they put me on their schedule and showed up when they said. The installation techs were very friendly, and obviously experienced and knowledgeable. I had fun discussing their tools and process as they worked and they didn't seem to mind me being around. It was very pleasant and straight forward working with PWNW, and my system is working as well as I had hoped. I think they do a great job and I recommend them. It costs double what a DIY job would be, but in the end it seems worth it, and if you can't do your own work, it's a no brainer to go with PWNW.

I had a water softener installed at my home. The unit does what it was designed to do but my…read moreexperience with this company was not one I would recommend. It reminded me of being at the car dealership. The sales pitch was heavy with lots of add ons recommended and the cost was higher than other local shops. When it came time for install we discussed I would not be home and they said that was no problem. I left detailed instructions and my cel number. I came home to find the installer had not been given my number or instructions. Instead of using the existing drain next to the softener he let himself into my home, found access to my crawl space and drilled two new holes in my foundation to run a drain line. Finally, when I contacted them again reluctantly to add additional filters I finally gave up when the quote came back at double what other providers bid the work. I have a new system now from a local competitor and really regret working with this company.

The prices have significantly increased, since new owners. The female owner is also not polite,…read morehelpful, or friendly. You get the feeling that she hates the store.

Service always good and pricing is a little higher than "Water to Go"' in Tacoma. Offset by closer…read moreto my house which saved money on gas! Lol My family goes through about 10 of 5 gallons per month of usage.

I wanted to write this review to help create some positive feedback for this business. We have had…read moretheir service for over two years now and I was hesitant due to some of the reviews. First off I want to say the water is fantastic, I did a lot of research and this was the only company I could find that offers locally sourced spring water. Reading the reviews it seems the biggest complaints are missing deliveries and customer service. In the entire time we have had their service they have never missed a delivery. The schedule is very clear and I was easily able to add it to my calendar on my phone and create reminders to tell me when to put out the bottles. As for their customer service, every time I have had to call which was only twice they were pleasant and took care of all my needs. The last time I called was to get an extra bottle in the middle of my delivery month, they took care of it right away and had it delivered within a day or two. Overall I would definitely recommend this company for anyone wanting great tasting water delivered their home for a great price. That is another thing the price is amazing, their price delivered was less than what I could get from the company through Costco which only offers filtered tap water. Again fully recommend this company

Use to be an awesome company. Company refuses to get us a delivery date we want or communicate so…read moredelivery can happen. Company does not call prior to delivery, driver refuses to knock on the door when he delivers, even though we have requested he do so many times. They drop off water and never pick up old ones. Obvious lack of care from Primo or anybody who is affilated with this company.