I wanted to write this review to help create some positive feedback for this business. We have had their service for over two years now and I was hesitant due to some of the reviews. First off I want to say the water is fantastic, I did a lot of research and this was the only company I could find that offers locally sourced spring water. Reading the reviews it seems the biggest complaints are missing deliveries and customer service. In the entire time we have had their service they have never missed a delivery. The schedule is very clear and I was easily able to add it to my calendar on my phone and create reminders to tell me when to put out the bottles. As for their customer service, every time I have had to call which was only twice they were pleasant and took care of all my needs. The last time I called was to get an extra bottle in the middle of my delivery month, they took care of it right away and had it delivered within a day or two. Overall I would definitely recommend this company for anyone wanting great tasting water delivered their home for a great price. That is another thing the price is amazing, their price delivered was less than what I could get from the company through Costco which only offers filtered tap water. Again fully recommend this company read more

I second what others are saying here. I would not recommend Primo to anyone. Billing is inconsistent, communication is poor, it's impossible to get a hold of an actual human to discuss any concerns. read more

This water used to be AMAZING! The best quality and the best service. Ever since Primo acquired, it's really gone down hill :( doesn't taste good, delivery keeps getting delayed and there's no communication. Really disappointing read more

No ever since Primo water took over the service has been horrible!!! I haven't reserved water in two months. Called to get an out of schedule delivery and they never came but still charging us for service. We have no water to drink so we have been purchasing our own water read more

Don't waste your time with this company. You might get your water and you might not. But one thing you will get is a bill. When mountain mist had it there was never a problem but that's not the case with crystal spring, nothing but problems. Good by crystal spring, you suck read more

So bad. Rude and incompetent customer service agents. Terribly inconsistent delivery. They will delivery water after you request cancellation. Do yourself a favor and just use a reputable company. read more

I've been a customer with mountain mist since August. My monthly water bill has been between $30 to $40 per month. I called and had a extra bottle of water delivered aside ran out and I was charged $80 for October. I will be canceling my service DO NOT USE THIS COMPANY read more

*** I have been with Mountain Mist for 2 years now. I have been fortunate enough to have a good experience with them. And yesterday (July 12th, 2024) I spoke with a customer service rep. whose name I think was Lea; she provided me with EXCEPTIONAL Customer Service! I would recommend Mountain Mist to others! *** read more

Terrible service. Called to have a restock 2 weeks ago and they couldn't find the address. They didn't call or notify anybody. Wouldn't recommend them to anyone. read more

Mountain Mist - a water dispenser on a pedestal - Water Delivery Near Me - Puyallup, Washington

They are expensive and I can't keep track of how they are charging it but it is a lot of money. Not worth it and I keep receiving the water with yellow particles in it. I have pictures of it. Gross. Just the sale rep at the state fair was awesome. But I'm canceling it. Not worth risking your health on dirty water and pay $$. **After talking to the customer service** ( Rude customer service. Won't refund the un used bottles and will charge you for the month. Won't pick up until the end of the month so they can charge you for the month. Dishonest customer service ! ) read more

Mountain Mist - Gross yellow little particles in it. - Water Delivery Near Me - Puyallup, Washington

Mt. Mist actually offers a great variety of gourmet coffees at a reasonable price. All deliverable with the best water service available. read more

Mountain Mist - Mt. Mist actually offers a great variety of coffees at a very reasonable price. - Water Delivery Near Me - Puyallup, Washington

Great customer service and very affordable. We have a great driver that delivers to both of our locations. We are so glad we switched.

They saved us from paying a ransom for bottled water for our small business. We were cold-called, not usually something I prefer and I'll usually turn solicitors away but it worked out well for us because they had something we actually wanted for once! They charge $6.50 per 5gal, whereas previously we were paying close to double that, no joke. Limited delivery charges and extra fees are attached. [It's cheaper to fill your own bottles if you have the ability to do so, we all know you can get water for like 50c a gallon or less places, you're paying for delivery and convenience with a water service!] Their customer service on their call-center wise is somewhat lacking and very much automated, which I will admit I hate. That is the only reason I'm giving them 4 out of 5 stars. They only recently with Coronavirus changes have changed their ability to pay online, which is an upgrade for sure. I was able to cancel via email to our account rep. You can skip orders until you can cancel, you don't have to accept a delivery! Our delivery guy knew we only took a certain amount, they never over loaded us. If we only needed 2 bottles, we got 2 bottles. It does stink that they can't credit bottles that are unused at the end of services but it's told to you when you cancel. I saw the person who picked up the bottles, he personally emptied them. They are not allowed for their regulations issues to re-sell bottles even though they're still sealed. This is not their fault. They don't charge you a bottle deposit like the other guys!!! That's my favorite part honestly and what kept the bills most manageable. Their bills make sense, their statements are kind of trash to be honest with you. Everyone agreed their water tasted better than the stuff we had before from a major distributor. On a B2B level, I'm a huge fan and will go back to Mountain Mist. Always keep in mind that their B2B and their residential services may be different divisions and therefore your expectations for residential services should be more based on the residential reviews! read more

They continue to reschedule my deliveries with no notification. It's been over a month since they have delivered. Tried to get Customer disService to up my bottles being delivered, but only come once a month, since it's hard for them to get here every 2 weeks. They said that won't work, lol. Customer disService has no answers for me. They try to call the local office, and get the answering machine. They say that they have sent multiple emails, and have received no response. Please don't buy their water. Costco also delivers and I hear Staples does as well. Mountain Mist/Crystal Springs/et all are not a service company any longer. Boo-hiss! read more

My brother is a great manager at mountain mist he has great employees who work with him even my nephew is a great worker and he they treat everyone fairly I love mountain mist water. I brag about the water company every time I see a place who sells it. read more

Horrible service. They miss deliveries and have bad trucks that breakdown alot. They have horrible customer service that does not communicate to you when there are issues, and there are a ton. read more

We have been using mountain mist for years and have always had excellent service! Our driver, Will is friendly, fast, and on time. We have never had a problem with this company and they are so genuine with their customer first attitude that any problem would be taken care of. The water is so fresh and awesome! If you leave it out side for more than a day it will change colors though. After all, there are no chemicals in it to prevent algae from growing. Did you know that you just peel off the foil tab and not the blue topper? If you pull off the topper the plug and stopper will be released into your water. read more

Complete waste of money and terrible customer service. Even when canceling the account. Sarcastic and rude person is your "customer service" division is not a good business model. Fess upon fees that never end. After canceling the account we got another 3.95 "environmental fee". Run the other way. You can get coolers on offer up free or buy a band new one. We went with a simple plumbed in set up and now thankfully don't have to deal with this company. read more

If you set up an account with them for an office group, be careful. If they miss your regular scheduled delivery due to their problem, they do not care that you are currently out of water. I have been waiting over a week, and still haven't received what my team is paying for. We are paying for rental of water dispenser and service, and we do not have any water. They just told me I have to wait until my regular scheduled day to get water again. Hopefully this time they actually bring some. Office is not happy! read more

I am writing this today because I have given Mountain mist plenty of time to make it right. I leased their cooler which it took 4 times to actually get a cooler that worked. But on the 3rd cooler it leaked didn't notice until my floor started to wick up, which now I have to replace a new floor , the old one was only 4 years old. They took pictures then for reimbursement was cooler rental for 5 months. There customer service is terrible would not recommend. I didn't even get a phone call they respond by email, so bad reviews and a Letter to business bureau read more

I thought I was dealing with a decent company, & I actually was for awhile until they made a mistake with a very easy order (my order was 5 cases of spring water in 1 gallon containers per month). They delivered 5 cases of distilled water in 1 gallon containers instead. I called them on the day they delivered the wrong water & asked them to pick up the distilled water & deliver the spring water that I had ordered. The following morning the distilled water was picked up & the spring water was delivered. perfect, right? Wrong! They refused to refund the money they charged for delivering the the distilled water! They actually told me they were doing me a favor!! Favor my A--!! how can a company get away with stealing money like that? I'm a senior citizen taking care of my husband in a small senior housing community on a fixed income! read more

I have only been with them about 3 months, and I am done, already. I called a couple of months ago to ask a driver to send two more bottles as the initial 2 did not seem to be enough. The next day the driver brought 4 bottles. Ok, not the end of the world, but still that's not what I asked for. I was told by a customer service rep "If you want less bottles or none, you can leave a note for the driver". Got it. I had three empties yesterday on my delivery day and left a nice note telling the driver to "please don't leave any water, we have enough until next time". I see the driver on the RING camera take the note, read it and leave one bottle. Harold, the customer service rep told me "the drivers don't have to do what the note says, you have to call customer service". I told him I was TOLD by customer service to leave a note. I clarified with him again "So your telling me if I leave a note telling the driver to NOT leave bottles he can ignore it"?. "Yes". That is one of the dumbest things I have ever heard. My cooler is free for a year so a manager told me I can use the cooler until I run out of all that water. Once the water is finished, I will have them come and pick up the cooler. It's nice to know Mountain Mist is doing so well, they can be that petty and lose a customer. I will match their energy and be petty to not only leave, but write this petty review. ;) read more

Mountain Mist delivered service for our company for about 2 years. Service was courteous and on time. However, they decided to bill us $10 at the end of service because they claim we lost one of their bottles sometime in the 2 year period. That's unlikely to be true and just bad customer service to asses a bogus charge at the end of our service with them. Customer service was not helpful in resolving the issue. read more

I've been with this water company for about 3 years. Prior to delivered water, I used filtered that was built into the kitchen sink, which was VERY convenient. Once we moved, we no longer had this feature, and a Brita or Pur pitcher seemed like a burden to always have to conscious of refilling and having to take up fridge or counter space, so I looked into water delivery. Through out my research, I found how superior natural spring water is to filter tap water which can STILL contain chemicals such and medicines and various other chemicals, as they cannot test for the presence of every single possible contaminant. Mountain Mist, who was/is the only local company who delivers natural, untreated spring water. I couldn't be more happy with the flavor of this water, the quality, and the service. I've seen a few negative comments here, and I can only guess that a competitor is involved?? I don't know, I cannot speak for the experience of others, but I cannot imagine these things happening with this company, as I have not one complaint for the three years I've ordered water from them. I cancelled service with them once, since we were moving out of the area and was never billed for missing water bottles, as others have said here. I know for certain I never kept any bottles and they didn't claim that I had. Let's see, one thing I COULD say that is perhaps "negative", is that at our second address, I opted to buy a crock and stand from them in lieu of renting a water cooler/heater as we had before. The spigot had some leaking issues, and instead of just sending us a new spigot, they sent a service person out to "look at it". Well, we were not home and didn't know when to expect him, so missed his arrival, and again instead of just sending a new one out, they said a service guy HAS to come out and look at it...I figure it would have cost them maybe $5 to send a new one for us to switch out at our convenience, but they wouldn't do it. It left me feeling anxious, as I really didn't want a delivery guy messing with the spigot when it was connected to 5 gallons of water...didn't want dirty hands all over it and inside of the crock which I had sterilized and was now full with a five gallon bottle...it didn't make sense how he could deal with the spigot without putting his hands in the crock....all and all, we learned through experience that the spigot needed to be tilted just so and ended up telling them to forget it, as I didn't want to do it their way. Anyways, if I SHOULD have a problem with them the next time I have to cancel due to moving, I will definitely post the issue here!!! read more

I hate to poop on their parade but this company has one of the worst customer service I have had the displeasure of coming across. I am all for supporting local businesses but I will and do say "NO" to this company! On the other hand, if you enjoy being billed for services not rendered and having to call repeatedly for any kind of follow-through, then yes they are indeed a company for you. read more

I was surprised to see a response now to a 2017 comment -- 4 years ago, but it gives us the opportunity to update our review and to say that the office staff over the last several years has been terrific and more than accommodating, and we are extremely pleased with the customer service in the office. Our delivery agent has always been exceptional. That's why we are still with Mt. Mist. read more

Absolutely horrible customer service, and the water is bad too. I received a water today, and that had things floating in it. I have pictures and a video to show it. When I called customer service they told me that I wasn't storing it properly. Then they asked if they could come out and give me two new bottles of water. Then they put me on hold for five minutes, only to come back and say now they didn't want to give me two bottles of water and it's probably best that I just cancel. But if I cancel I'm still gonna be charged for the full month of water that I didn't use, because there were things floating in it. If you're just as confused reading this as I was experiencing it, you're not alone. read more

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Horrible company. You send them an email informing them that you want to cancel the service. They ignore you and continue to send in the water. I called and they said because I didn't call them, they sent me water THAT I GAVE BACK. They also told me that I would be CHARGED for water I didn't use because I didn't call them! A scam and a rip off. Do NOT give them your social or your credit card number. read more

Worst customer service and company moral!!!!!!!!! will never recommend this company and suggest that people find other means to get water! I was told by their own customer service rep that NO WATER will be delivered... sure enough 5 bottles were delivered by mistake and I HAVE TO PAY for them! I have called and left several messages for the supervisor. NEVER got a call back at all. Each time i call in it's the same answer, "my supervisor has just left!" How is it that YOU delivered water YOU were not suppose to and it's not your problem?????????? DO NOT USE THEM!!!!!! read more

Dishonest company and atrocious customer service. My mom closed her account and they tried to charge her $50 for 5 missing water bottle jugs that they claimed we still had. We didn't. I tried for weeks to reach their customer service manager and straighten the matter out and after some radio silence...we received a collections notice in the mail! You couldn't believe my disbelief, never in my freaking entire life. I filed a BBB complaint and lodged a complaint with the Washington State Attorney General. There was no acceptable resolution. This seems to be the theme, bogus charges on your account after you stop using their service. Then they send you to collections without notice. If you're smart and you're doing your research, stay away. I wish we had done more research before using their service. Read the other reviews on here and on Facebook. And most importantly, read all of their customer disputes and reviews on BBB. And if you don't think this is the kind of thing that would ever happen to you, think again. Cause it freaking happened to me. It's not worth the hassle dealing with this kind of company -- well, unless you like that kind of thing. I don't. EDIT: Please read the "28 reviews for Mountain Mist that are not currently recommended" at the bottom of the page which means Yelp filtered them out (LUCKY YOU MOUNTAIN MIST) -- practically all those reviews are 1 star. You have to click on the link at the bottom of the page to see them. read more

Have used MM for the last few months for a corporate account. They have no customer service. No one answers their customer service emails and calling them on the phone is a painful nightmare. They charge arbitrary amounts on your invoice and don't provide a receipt of the amount charged to the account manager. Getting a copy of a receipt is seriously more painful than a root canal. This seems to be a common thing for water companies in the Seattle area. As much as I hate using Crystal Springs because their accounting is also bad, it's not THIS bad or nonexistent. read more

This is the worst company ever. They over charge. But other then that. Our water dispenser leaked all over our floor we just had put in new flooring and everything is damaged. Over $1,000 to replace. We did not get a sorry or anything. I know it's jot there fault but it hey should be checking everything before sending it to clients. I would never use them. There customer service is so horrible. I would never recommend them to anyone! read more

My family of 4 drinks a lot of water we thought using MM would be a good decision. We were at the fair and the rep of course was so nice. Everything was fine until my debit card was stolen and I had to wait for a new card to arrive to put it on file. The driver put no one was home and just left the water outside. Not true on delivery days someone is always home. So bottles piled up to 6 or 7. I updated my card with them and they still wouldn't up date my account to deliver my water and pick up all these damn blue bottles. Then all of a sudden someone answered my door and told them I no longer lived there. Right. So although my account was up to date they still wouldn't deliver. It took several emails for them to understand I hadn't moved. Thennnn LOL I didn't have a current phone number on file and its policy that you have one on file. I told them it's not in my contract and show me the policy. Oh the manager is ok with it now. Lol. I tell them I want the 6-7 bottles removed and my water replaced since I was completely out. I only had that many empty bottles because they skipped delivery. I come in and find 6 bottles of water lined up. They interpreted it literally instead of seeing my normal delivery amount so they could charge me extra lol. read more

We've had Mountain Mist delivered for a few years now. We love them! Everyone is friendly and helpful!

Every industry has its little gray-area tricks to ensure companies make a few extra bucks. Banks have their seemingly arbitrary fees, often hidden in the fine print. Cable companies and internet providers lock you into contracts that increase in price at an untenable clip, all behind monopolistic practices. You get the point. Mountain Mist is no different, in this respect. They drop off unwanted water, charge you for it, and then hide behind rather weak regulatory excuses like, "FDA, this.../ FDA that..." Just another example of poor, even unethical business practices. To be honest, I'm not sure how the owners and officers of the company can feel satisfied in their professions, knowing that they have to cheat their customers just to compete. Pathetic. Despite repeated requests to minimize the excess waters being dropped, I see on Friday that they delivered two more bottles. I now have 14 unused bottles of water sitting in my kitchen, none of which can be returned/refunded, of course. How could expect anything more from a company like Mountain Mist? They clearly have no regard for their customers and are willing to lie and cheat for a few more dollars. Pathetic. In addition to my humble plea to Yelp readers not to do ANY business with this ridiculous company, Mountain Mist, I would like to offer some simple alternatives for water service in the Seattle area. All Water NW (good folks) - http://www.allwaternw.com/allwater-delivery-areas.html Crystal Springs (among other logos) - https://www.crystal-springs.com/bottled-water-delivery-service Culligan (of course) - https://www.culligan.com/dealer-locator/dealer-results?PostalCode=98072 The point is that unlike the limited Internet service providers offered in an area, bottled water service is easily swapped out. Mountain Mist not only doesn't deserve my money (or your money), they should really take the time to look at their shady business practices, and make some desperately needed changes. I do come across bad companies from time to time, but I rarely come across one this bad. read more

I am seriously shocked at the lack of customer service. We went around and around for a few months earlier this year over different scheduling days and how sometimes they wouldn't show up at all - it took me no less than 4 calls to customer service to get this fixed and get a delivery calendar with a legitimate schedule. I get that things happen but you really should inform customers of changes. Last week I received an automated email saying our delivery would be delayed - this came a day after our normal delivery day and we were already out of water by then. Our staff works all weekend and they had no water in this heat. I was told delivery would be today but guess what? Big surprise....now it is coming (supposedly) Thursday - so over a week after our scheduled delivery and we have been without water. We can't drink the tap water where we are so this is very important. Why I had to call to see where our delivery was today and be told it's not happening is absurd. Try calling your customers and update them on big changes. Now, that we finally got our schedule organized, what's going to happen to that since our deliveries are off - owner wants to shop the product. There must have been some changes as we didn't have problems for years now it seems like all the time. Disappointing. read more

Horrible customer service. The delivery person seems quite nice and was very courteous when he came the first time. Since my husband and I both work, he told us that if we ever needed any extra or fewer bottles, to leave a note on one and leave the empties outside our door. After a few months, we found ourselves with a surplus of bottles, so we left 2 outside the door with a securely taped note asking for just one bottle. Instead, he left the normal 4. I immediately called the company, since we now had 7 (5 gallon) bottles sitting in our house. I wanted them to come get a few, but that would, of course, cost us money, so I agreed to just keep them and skip my next delivery. At the time of our next delivery, which I did not receive, I was still billed my normal payment. When I called to ask why, they told me that they always bill for the previous month, not the current month. I verified that the next payment would reflect my month of no delivery. The next month, I'm charged again, call again, and they have some elaborate story about their computer system and paying just this once for both the previous month and the current month. So I ask if that means that I won't be billed next month, since I'm supposedly already paying my current month, and they explain that since I will have two deliveries that month, I will still be charged. At this point, I'm fed up with having to call each month and I ask to cancel my service. After trying to coerce me into staying with "3 months free cooler rental," the woman tells me I need a minimum of 30 days notice, they don't accept full bottles, and oh, yeah, I "lost" a bottle so I will owe them $10 for that. If I want to dispute it, I have to wait until after they pick it up, and then wait for a letter in the mail. Good Riddance to this nonsense. I'm over it. read more

Great water and wonderful service from our delivery drivers! Anyone who comes over & tries the water raves about it

I have been a customer of Mountain Mist for almost 2 years. I started with them due to issues with another company. I can honestly say this was the best service I have had in my 20 years of water delivery. I must shout out to my delivery driver MICHAEL JUNGE. Michael has been outstanding compassionate professional and FUNNY too. If i had not lost my job I would still be with them. As soon as I have gainful employment without a doubt I will be back with Mountain Mist delivery. You have a customer for life! Thank you thank you thank you Jeffrey Phillips Silverdale, WA read more

After more than 2 years, I am cancelling my service. I want to express my sincere appreciation to delivery manager Isaac and Sam, my old delivery driver, for being the ONLY people that I've interacted with at Mountain Mist that truly get it when it comes to customer service. If you two were the only people that I needed to interface with, I wouldn't be leaving. I understand that personnel issues arise and mistakes are made with deliveries, etc. When I've contacted Isaac about these issues in the past, I've consistently been treated in a sincere and professional manner and Isaac has always gone (literally) out of his way to make up for any problems that have occurred. My issue is with the "customer service" department who have consistently treated me so poorly. For over two years, customer service has dismissed my phone calls and emails to report issues, with a promise of a call back that never happens. Recently they've responded with curt, robotic, email dissertations, giving directives, and stating what a "challenge" I am as a customer. It's ironic that one of the representatives made mention of the "great pride" the company takes in their superior service. Have they read Yelp lately? They need to get their heads out of the sand. Isaac has never treated me as a challenge, but as a privilege to serve. I'm sorry that you are associated with the non-customer focused and offensive organization at Mountain Mist. read more