I had Rainier View Water for 16 years and have never had anything but a positive experience. Quick to respond and friendly staff. Also, my bills were always reasonable, even in the summer. Thank you Rainier View Water! read more

Tonight my water pressure suddenly dropped dramatically and after troubleshooting for any leaks or problems from my main through, around, and under the house, I ATTEMPTED to contact Rainier View Water. I tried their main number, their after hours emergency number and the online access to possible water outages in my area. THE PHONE LINES ARE BUSY, THE WEBPAGE DOESN'T WORK. Well, admittedly one call in on the emergency line gave one ring and a busy signal. AAAAAARRRRGGGGHHHH. read more

I would buy a house outside this company's service area just to not have this as my water company. More to Come. read more

I agree with Krista below... This is very frustrating and really stupid that they just turn off the water before they received signed application and questionnaire which need to be emailed/faxed/or delivered to them. Are we still in the 80's...? I called internet, electricity, gas and garbage company yesterday to stop and start the service. All went smooth and went fast until I called Rainier View Water company. Regardless of when you call them (early morning or late afternoon) I had to wait at least 15 mins each to be directed to an operator... (Both time I was told I'm first in line...ok.). I call and they tell me they didn't receive the email i sent but it was clearly sent as I can check from my outgoing box. They might have internal issues. They really should be ashamed of their selves with our valuable money we deserve more and expect much more. read more

Here's the short description: THEY DO NOT CARE ABOUT PEOPLE. Don't be surprised if you are 3 days out of water. Again they don't care! Period. One of the worst private company in the world. We have the same situation as other reviewers had. We moved to the new house and the second day they disconnected water while we are not home, and left notice. How in Earth they don't give a notice first and they disconnect the next day? They are saying it's because of change of ownership. But, they may automatically charge the next homeowner, the problem solved. Why they disconnect without notice? I talked to their manager, and she was SO RUDE. She does not want to help at all. She said "get a bottle of water and you can survive one night". I was really pissed. We have a baby and we need water all the time. She has NO IDEA we are out of water all 3 days! The weird part is, they don't have anyone to come and connect, but they do have time to go and disconnect. I'm really hoping anyone in the government finds out about their dishonest business. I have never seen such company in US. read more

Washington water service previously Rainer View Water is the worst!!! Lived in my home for 7 years and never had a water bill higher the $26 a month and then Washington Water took over and 2 months in a row my bill is over $80!!!! Their billing is all jacked up and they are argumentative and totally useless!!! read more

Closed on a house Friday at 6pm. Monday I call all the utility companies. Rainier View Water tells me I need to print out forms and send them back in (name, address, and checklist on if we have pool, sprinkler system, etc). I thought I'd get it done later when at home with my printer and scanner. Come home to the water shut off. Really? No notice. Tuesday morning I send in their forms and get a reply that the water will be turned back on TOMORROW. Seriously? You can turn the water off without notice, but you need a day and half to look at the paper with my address and signature? Awesome.... heading to buy gallons of waters for my pets. read more

Horrible company. Rates are ridiculously high, I sold the property and they were called by me and the new owner to change the service over. They billed me for time that I didn't own the home and refused to correct the billing, demanding payment or threatened me with collections. read more

get so sick of this dirty water getting into my home pipes so gross

Water company hah. What a joke more like a extortion company. First everything will go fine but dont ever fall behind in any way or they will extort and use it against you. I happen to go on vacation for 2 weeks and missed a billing period. I called them up to get it dealt set up a payment arrangement so that when I get my paycheck in the next 2 days they could get there money, granted I've lived in the same house for over 2 years and have not missed a payment. On the phone with the lady named Casey, who was super rude, snobby, and acted like she was better than everyone else told me that she will not be turning my water on unless I pay her right now. What kinda world do we live in where they don't accept payment arrangements like seriously? Might seem small but it gets worse so fine I paid them off to get it back on, they immediately told me my water would come back on. Waited my water still never came on call them back and they try to tell me that I still have a late payment due until they turn me on. I literally just paid them why didn't they tell me this when I just paid them, There goal is to literally extort money from people because they can't make enough charging people little amounts for water coming up with different excuses why you owe them money oh a reconnection fee is still due, oh a late fee is still due. Like just give me my bill and turn my water on. I've never had a problem ever with any other utility. Get your billing department together... I don't know if you need a new billing department manager or what but they are definitely not running things properly. **ALSO SIDE NOTE - they also only sent me a bill no disconnection notice. So I was surprised by this when I got back. read more