1. ApexNetwork Physical Therapy

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    Dardenne Prairie, MO

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    ApexNetwork Physical Therapy

    3.7 (3 reviews)
    Closed • 7:00 am - 6:00 pm

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    5 years ago

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    4 years ago

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    Advanced Bone & Joint - Orthopedic Urgent Care - Front desk seating inside

    Advanced Bone & Joint - Orthopedic Urgent Care

    2.6(18 reviews)
    4.7 mi

    Never a long wait. They get you seen and get you out. My whole family got here when there's an…read moreorthopedic emergency

    I brought my daughter to Advanced Bone & Joint (ABJ) after she suffered an elbow injury during a…read moreschool volleyball game. ABJ's website identifies the practice as an "Ortho Urgent Care" and states that walk-ins are welcome Monday through Friday from 8 a.m. to 4 p.m. and Saturdays from 8 a.m. to noon. When we checked in, the front desk staff informed me that my specific Cigna plan was not covered. I was then asked to complete a "Select Plan Gap Exception Request" form, which was specific to my employer. Conveniently, ABJ had a copy of the form available to provide to me. Because I understood that my Cigna plan includes coverage for urgent care and emergency department services anywhere in the continental United States, I contacted Cigna directly to clarify the situation. The Cigna representative confirmed that my understanding of the coverage was correct. The representative also confirmed that ABJ had recently processed several claims under my insurance coverage. I was further informed by Cigna that the "Select Plan Gap Exception Request" form is intended for out-of-network providers. According to Cigna, ABJ does not fall into that category for my plan. The Cigna representative then asked the ABJ staff member who answered the phone to schedule an appointment for my daughter and to document in the appointment notes that Cigna had confirmed coverage for my plan. The Cigna representative also asked ABJ to discontinue using this form at its locations because, according to Cigna, it is intended only for out-of-network providers. As an additional step, the Cigna representative asked ABJ to verify which of its physicians were included in Cigna's network contract. During that process, Cigna identified inconsistencies in the provider network information and instructed the practice to submit a provider network information change within 30 days. This entire experience was extremely frustrating and concerning. Based on what Cigna communicated to me, it appears there may be a significant disconnect between how ABJ is handling Cigna patients and the terms of Cigna's network and coverage agreements. As a patient and parent seeking care for an injured child, I should not have to navigate conflicting information between the provider and my insurance company just to receive urgent care. The process we encountered gave me the impression that patients presenting for urgent care may be redirected toward scheduled appointments, potentially resulting in higher charges to the insurance company. If that is, in fact, what is happening, it is deeply disappointing. Patients should come first--not maximizing revenue. Shame on ABJ for creating unnecessary barriers to care and putting financial considerations ahead of the needs of patients and families.

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    Advanced Bone & Joint - Orthopedic Urgent Care - Waiting area

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    Advanced Bone & Joint - Orthopedic Urgent Care - Exam room

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    Advanced Bone & Joint

    Wentzville Chiropractic & Acupuncture Cntr

    Wentzville Chiropractic & Acupuncture Cntr

    3.0(2 reviews)
    5.9 mi

    Unprofessional and Dismissive Treatment - Would Not Recommend…read more If I could give this business zero stars, I would. I recently had an appointment here and was treated unfairly simply for advocating for myself regarding my insurance and payments. I contacted the office to clarify a billing issue, and after reviewing the matter with my insurance, I was proven to be correct--the office had mishandled the information, and I will be due a refund. Instead of addressing the issue professionally, the owner, Joan Brower, abruptly ended my session after I pointed out the mistake. I was accused of "bullying" simply for standing up for myself, despite never being rude, disrespectful, or inappropriate in any way. A business in the healthcare field should be willing to work with patients, especially when it comes to financial transparency. If you expect honesty, professionalism, and respect, I would strongly advise looking elsewhere.

    Thank heavens for this office!!! I am 31 weeks pregnant and went to my OB at Heartland Womens…read moreHealthcare explaining to them my all about my pain, from my pelvis to my ribs to my daily headaches!!! I was extremely miserable and I knew things were out of place (due to having a small torso the baby was taking over). I really just wanted some relief and they referred me to this office!!! I called and made an appointment for the next morning and was glad to be able to be seen so soon. My appointment with Dr. Owens was absolutely amazing! Everything that hurt she checked out and put things back where they should be! My ribs and hip was out and pelvis too. After being adjusted I had instant relief and was able to come home and walk up my stairs with no pain and do laundry and dishes without having to set down and rest. I truly feel so much better and will start going back every 2 weeks for adjustments. Thanks so much for the great experience and friendly office staff.

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    Wentzville Chiropractic & Acupuncture Cntr
    Wentzville Chiropractic & Acupuncture Cntr

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    ApexNetwork Physical Therapy - physicaltherapy - Updated October 2026

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