Never a long wait. They get you seen and get you out. My whole family got here when there's an…read moreorthopedic emergency

I brought my daughter to Advanced Bone & Joint (ABJ) after she suffered an elbow injury during a…read moreschool volleyball game. ABJ's website identifies the practice as an "Ortho Urgent Care" and states that walk-ins are welcome Monday through Friday from 8 a.m. to 4 p.m. and Saturdays from 8 a.m. to noon. When we checked in, the front desk staff informed me that my specific Cigna plan was not covered. I was then asked to complete a "Select Plan Gap Exception Request" form, which was specific to my employer. Conveniently, ABJ had a copy of the form available to provide to me. Because I understood that my Cigna plan includes coverage for urgent care and emergency department services anywhere in the continental United States, I contacted Cigna directly to clarify the situation. The Cigna representative confirmed that my understanding of the coverage was correct. The representative also confirmed that ABJ had recently processed several claims under my insurance coverage. I was further informed by Cigna that the "Select Plan Gap Exception Request" form is intended for out-of-network providers. According to Cigna, ABJ does not fall into that category for my plan. The Cigna representative then asked the ABJ staff member who answered the phone to schedule an appointment for my daughter and to document in the appointment notes that Cigna had confirmed coverage for my plan. The Cigna representative also asked ABJ to discontinue using this form at its locations because, according to Cigna, it is intended only for out-of-network providers. As an additional step, the Cigna representative asked ABJ to verify which of its physicians were included in Cigna's network contract. During that process, Cigna identified inconsistencies in the provider network information and instructed the practice to submit a provider network information change within 30 days. This entire experience was extremely frustrating and concerning. Based on what Cigna communicated to me, it appears there may be a significant disconnect between how ABJ is handling Cigna patients and the terms of Cigna's network and coverage agreements. As a patient and parent seeking care for an injured child, I should not have to navigate conflicting information between the provider and my insurance company just to receive urgent care. The process we encountered gave me the impression that patients presenting for urgent care may be redirected toward scheduled appointments, potentially resulting in higher charges to the insurance company. If that is, in fact, what is happening, it is deeply disappointing. Patients should come first--not maximizing revenue. Shame on ABJ for creating unnecessary barriers to care and putting financial considerations ahead of the needs of patients and families.

Unprofessional and Dismissive Treatment - Would Not Recommend…read more If I could give this business zero stars, I would. I recently had an appointment here and was treated unfairly simply for advocating for myself regarding my insurance and payments. I contacted the office to clarify a billing issue, and after reviewing the matter with my insurance, I was proven to be correct--the office had mishandled the information, and I will be due a refund. Instead of addressing the issue professionally, the owner, Joan Brower, abruptly ended my session after I pointed out the mistake. I was accused of "bullying" simply for standing up for myself, despite never being rude, disrespectful, or inappropriate in any way. A business in the healthcare field should be willing to work with patients, especially when it comes to financial transparency. If you expect honesty, professionalism, and respect, I would strongly advise looking elsewhere.

Thank heavens for this office!!! I am 31 weeks pregnant and went to my OB at Heartland Womens…read moreHealthcare explaining to them my all about my pain, from my pelvis to my ribs to my daily headaches!!! I was extremely miserable and I knew things were out of place (due to having a small torso the baby was taking over). I really just wanted some relief and they referred me to this office!!! I called and made an appointment for the next morning and was glad to be able to be seen so soon. My appointment with Dr. Owens was absolutely amazing! Everything that hurt she checked out and put things back where they should be! My ribs and hip was out and pelvis too. After being adjusted I had instant relief and was able to come home and walk up my stairs with no pain and do laundry and dishes without having to set down and rest. I truly feel so much better and will start going back every 2 weeks for adjustments. Thanks so much for the great experience and friendly office staff.

Rude and surgery went bad. Had to go to another doctor for a reverse shoulder. DO NOT USEread more

Dr. Melander is fantastic. He truly cares about his patients -their recovery and ability to…read morefunction to their best of their ability. I am so thankful for this care and responsiveness. I trust him and would recommend him to anyone.

My father was visiting from out of town and had an issue with his hip. Dr. Berni was able to get…read morehim in and provide him with an injection. My father said if he needs a hip replacement in the future he will come see Dr. Berni.

Dr. Shaberg is best as well as all the staff in this office! Funny, friendly and he just has a way…read moreof putting you at ease. I fractured my heel (I'm in a cast still about a month now) making you feel comfortable with a caring disposition. I would highly recommend!! +5 Stars Tracey K.

The best telling you my memory not what it used to be but my physical Therepist great the lady at…read morethe front desk the best talling you great highly recommend will not be disappointed

Dr Powell has been my doctor for years. I had my right total knee replacement done in March and my…read moreleft done August. I am very happy with the results!!! I would definitely recommend Dr Powell. His assistant Rachel is friendly and professional. She gets back to me the same day whenever I've had to leave a voice mail.

Dr Powell has been a great orthopedist for my family! He performed my second ACL replacement…read morebeautifully and is now helping my dad with knee trouble as well.

While they do have quality Physical therapist, their billing process is nothing short of…read moreduplicitous and egregious. Upon my initial visit, I was told my deductible was met and that my out of pocket was $0. After completing my sessions, I was sent a bill for close to $2000. When I inquired as to this discrepancy, I received a shoulder shrug and was promptly sent to collections. If your ok with being deceived, give this place a chance. If you seek honesty and professionalism, you're better off elsewhere.

I'm so glad I found Apex Physical Therapy. They are the best physical therapy department I have…read moreever had. Candice is always helpful and knowledgeable. She always makes the patients feel welcome and is always warm and friendly. Jade excels at addressing my physical problems, better than my physicians. I would give this department 10 stars if that was possible! They are the best. Located in Dardenne Town Square with easy parking and easy access. They go the extra mile to help the patient and their health issues.

best chiropractic clinic I've ever been to. I've used chiropractors since early childhood for…read moredifferent problems and Dr Bryant is by far the best.

From the owner: At Central Chiropractic, we specialize in chiropractic adjustments and posture correction to help…read moreyou move, feel, and live better. Whether you're struggling with neck and back pain, headaches, stiffness, or poor posture from long hours at a desk, we’re here to help. Our personalized care plans focus on spinal alignment, muscle balance, and postural health, ensuring long-term relief and improved mobility. With years of experience serving the O’Fallon, MO community, we’re dedicated to providing expert chiropractic care in a friendly and welcoming environment. Located at 124 West Terra Ln, O’Fallon, MO Call us today to schedule an appointment! Let us help you stand taller, move better, and live pain-free!

The staff was professional, caring and exceptional from the first phone call to the final…read moreappointment. Mark was my Therapist and I cannot stress enough how great he was. 15 straight days was requested by the doc for me. Not the norm, but it was the right call. Mark pushed me, but also understood my limitations. I followed his recommendations to the letter and the recovery was nothing short of a miracle. I will insist everyone I know use this location for any PT needs. Steve and Cindy are as awesome as Mark. Great people with a passion for what they do. Cannot say enough great things about them.

My PT Jennifer is awesome. She always tries to make you feel better then you came in. She is…read moremeticulous, yet fast. Her notes rival my Orthopedic surgeons. You can tell she's a professional. The staff are all very nice. The facility is updated and clean. Highly recommend (but don't take my time slot)!