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Colorado Springs, CO

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ApexAccess

5.0 (4 reviews)
Open • 9:00 am - 4:00 pm

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1 month ago

I lost the combination to my safe. Fortunately door was open. Paul was prompt and efficient resetting a new combination. Thanks Paul.

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Paul C.

Happy to be of service! Thank you for calling us.

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11 months ago

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5 months ago

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Paul C.

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3 years ago

Paul was professional & polite... and timely in responding... at a reasonable rate $. What more could you ask for ?!

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I have been using R&N Technical for over a decade, and I cannot recommend Ray highly enough. Over…read morethe years, he has completed three major projects for me, and every single one has been flawless. Project 1 (2013): Ray installed in-wall surround sound speakers, converted my old phone jacks into Ethernet jacks, and set up my home LAN. Everything worked absolutely perfectly for the entire 12 years I lived in that home. Project 2: He did a complete overhaul of my living room surround sound setup. Ray recommended the perfect on-wall speakers for the space, installed them flawlessly, and calibrated the system to perfection. Project 3: Most recently, he installed 6 in-wall Dolby Atmos speakers in my dedicated theater room. The audio environment he created is incredible. Every single installation has been incredibly clean, professional, and well-communicated. Ray is super friendly, highly knowledgeable, courteous, and a true master of his craft. His work is worth every single penny. If you want the job done right the first time by someone you can trust, look no further than R&N Technical!

Arrived right on time and very personable. Worked quick and efficient. He ensured both TVs were…read moreexactly where I wanted. The studs in the wall weren't spaced super well but he was able to provide an alternative mount that helped fix the issue and ensure the TV was centered. Great price for the work and would highly recommend for future projects

Vivint

Vivint

(55 reviews)

A nonprofit I work with uses Vivint. We've had very mixed experiences, making it difficult to know…read morehow to rate Vivint. The person who installed our system was great. He was friendly and thorough. My only concern is that he told us we would need two panels for a building of our size and another agent who came to our business said this was not necessary and that it was costing us extra money. I don't know who is correct and am willing to assume it is two different professional opinions about what is best. I really liked both gentlemen who came to assist us, though. The person who installed told me that I could contact him directly if there were issues. Over the first week, a camera started to droop. I contacted him and he came the same day to fix this. I was impressed. My biggest concern is equipment. In the first five months of service, we had to replace three pieces of equipment that were not working. It took over 3-hours of our time to resolve these issues. Customer service is very mixed, but it is concerning that we had to contact them about problems 3 times (two of these were for the equipment that needed to be replaced mentioned above). This does not strike me as the most reliable equipment. One the first issues, I repeatedly have customer service tell me that what was happening was not possible. Two different individuals completely dismissed my concern. Finally, a third representative listened and resolved the issue. The second experience with customer service was much more positive. It was using the chat service and we quickly resolved the issue, even though it required replacing a piece of equipment. The third time we contacted customer service it was mixed again. I began with the chat feature. I had to repeat myself. The person told me that we did not have two panels as I was looking at the two panels. I ended the chat and called customer support. The first person I spoke with was friendly and recognized the issue was out of his level of experience, so he transferred me to someone else. This is great professionalism. We all have our limitations. He recognized it and did the appropriate thing. The third person, too, was wonderful in working through the issue, which resulted in determining two pieces of equipment needed to be replaced. My only concern was that this is right before the holidays and they are not able to get the equipment replaced before the holidays, which is a time we were very concerned about having it working properly, especially as we have had some suspicious behavior around our building. When I voiced concern about this, he initially used the line, "we are not able to." I clarified this with him, and he then acknowledged the that it is possible, but Vivint's policies preclude him being able to resolve the issue before the holidays. He transferred me to billing about getting a credit since we are not able to use the equipment for two weeks during a critical time. At first, the discount they offered was pretty much insulting. I voiced my concern and she was able to get me a better discount, but honestly still not what I feel we deserve given that 1) we have had to replace 3 pieces of equipment due to equipment failure in 5 months, 2) we have spent over 3-hours of our time resolving equipment failures, and 3) we are not able to use the system during a higher risk time for break-ins. I accepted the second offer but am still not impressed with their solution or credit. Overall, the technicians the come to the building I would give a five stars, despite their different opinions about what is best for us. The chat customer service I would give a 2 stars. We've had mixed experience. However, given that twice people completed discounted my experience causes me to give a 2 stars instead of 3. The phone support I would give 3 stars. Again, it was very mixed. The first time two phone support agents denied what was occurring was possible. The third person listened and resolved the issue. The second time, both support agents were very good. Billing I would give a 2 stars. I do not think the reimbursement we received was fair given the amount of time we spent resolving the issue and not being able to resolve the issue in a timely manner.

Sales Rep used bathroom 2 x, just found what he took. Also,…read moreinstaller told things. Wasn't even where he was at all times = mistake

ApexAccess - locksmiths - Updated October 2026

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