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Apex Outfitter & Board

4.0 (1 review)
Closed • 10:00 am - 7:00 pm

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6 years ago

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The North Face Crabtree Valley Mall

The North Face Crabtree Valley Mall

3.1(7 reviews)
4.7 mi
•$$$

First time I was here, I had to find someone to ask for help. The second visit was much better, as…read moreI was greeted as soon as I walked in. I'm looking to update my The North Face coat & was sad to see they no longer have "puffy" coats. Everything is all about compression - they're biting off Patagonia, HARD! The employee however did try to find me something on the floor. She was very sweet & empathetic to my issue. Unfortunately, we couldn't find anything, but her customer service was top notch. Very organized store, but a pricey brand.

My husband, 1.5-year-old son, and I shopped at the store this morning. My son found a great display…read moreof (unbreakable) camera acccessories wrapped in clear clamshell packaging hanging from hooks close to the floor. He played quietly with them by taking the plastic packages off the hooks and putting them back on. He was attended by myself or my husband at all times. I'm giving this review two stars because the man who helped us with the backpacks was very nice, knowledgeable, and helpful. However, our visit took a turn for the worst when an assistant manager rushed over, saying my son wasn't allowed to play with those items. Keep in mind, there is nothing breakable about them nor was my son in anyone's way or making noise. I informed the man that I would pick them up, but he proceeded to reach over my son and put them all away in a huff, repeating that he wasn't allowed to touch them and would be in the way if someone wanted to buy them. My husband walked over with his chosen backpack and we decided not to purchase due to the assistant manager's rude and impatient attitude. I completely understand and support establishments that choose to not have children as customers, whether it is a restaurant, theater, or store. As far as I know, the North Face store doesn't have such a rule. Please educate your employees on their attitudes toward children if they are in fact allowed in your store. There is a time and a place to call a parent/child out on bad behavior, whether it is a child not being watched or running recklessly through the store, disturbing other customers. This was not one of those times.

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The North Face Crabtree Valley Mall
The North Face Crabtree Valley Mall - Just walking around.

Just walking around.

The North Face Crabtree Valley Mall - Front of store (outside of mall).

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Front of store (outside of mall).

Apex Outfitter & Board - outdoorgear - Updated May 2026

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