from the very first person I encountered at check in to the wonderful nurse named Helen in the CT…read morearea I felt so welcomed. Such a wonderful bedside manner Helen had, so kind and she was sympathetic to a problem I was currently having in my life. She is amazing!!

Amazing Service and great at billing insurance appropriately. Will use again if needed. Very Clean…read moreenvironment and very time efficient.

I really appreciate the communication at this facility. It is so much easier to get scheduled here…read morethan other local imaging facilities. Amy at the front desk is amazing, and I had a great experience with the two ladies who did my MRI. They made sure I was comfortable and checked in on me multiple times during imaging, and let me choose music to listen to!

My MRI was quick and easy, no waiting, and it was over $1000 less expensive that UC Health.read more

My surgical experience last November 2025 was a positive one. I had a non-emergent hysterectomy in…read moreSurgery South and stayed in the short stay unit for 2 nights. Everyone was professional and kind - the receptionist at check-in, the MA, the anesthesiologist, the pre-op nurse Julie, the nurses in Short Stay, and the man who transported me to my car. The nurse who wheeled me back to the OR even made me laugh before I was out. I truly felt cared for and treated with respect. I liked the atmosphere so much that I decided to volunteer here.

I got injured at work and was transported to this hospital ER. At first everything seemed like it…read morewas going ok. They assisted me immediately. The staff seemed pretty friendly and helpful. They poked me for an IV that they didn't end up using. That was a bit of an annoying. After a few hours they discharged me with a blank workers comp form which I discovered later after I returned to my job so I could speak to my boss and pick up my vehicle. I returned to the hospital regarding the blank form. They took the form then advised me the provider had already left for the day so it would be updated later in the patient portal. I thought ok fine. I left the hospital and returned home. I woke up in the evening the same day to discover the pharmacy closed so instead I went to the pharmacy in the afternoon the following day. The pharmacist advised me they had received only one of the two prescriptions I was ordered. When the pharmacy reached out the ER they were told that I was allegedly given a paper copy of the prescription therefore no digital order was sent. I say allegedly because I reviewed my discharge papers and everything given to me during my visit and found no prescription hard copy. To top it off the pharmacy advised me they no longer accept physical prescription copies. I then called the hospital to get it straightened out only to be passed around to different departments before finally speaking to the ER. They informed me the provider was in and that it would be sent to the pharmacy digitally. I thought great. I waited approximately 45 minutes before calling the pharmacy. The pharmacy then advised me they still had not received anything from this hospital. I'm very disappointed. It was my first visit to this brand of hospital and I gotta say after this experience I'm very disappointed. I've never had issues like this at any other hospital especially when it came to prescriptions. They really let me down by how disorganized they were and the way they handled my care. I'm currently looking for a pcp and have a new patient appointment scheduled soon with a provider through this network. I'm seriously reconsidering looking at other providers outside of UCHealth because they did not leave a great first impression with me.

Dr McCarthy (or DMC as my husband refers to her) is the best physician I've ever had. She is real…read moreand caring and listens without feeling like you are rushed. My husband hadn't had a physical since he was 16...he was 31 when he went to DMC. She was fabulous doing a good family history and a good baseline of tests. He now is ok going to the "doc" and that's directly because of her personality. HIGHLY RECOMMEND!

This is the first year I have used Banner for my health care. In February I tore my achilles…read moretendon. I was able to get help pretty quickly, and it went smoothly. It has been about four months since the surgery to repair my tendon, and I am feeling pretty good. I think the surgeon did a good job. However, the billing department for Banner overcharged me, and they know they overcharged me. It has been four months since this happened, and Banner is still holding my money. I have to bug them about this continuously, which means being on hold for hours. This is unacceptable. If I owed Banner this money, they would be sending me reminders and threats of collection. When the shoe is on the other foot, they do nothing. This is very disappointing, and I cannot recommend Banner because of this.

My 84 year old mother was brought in for emergency surgery and Dr Lundy and all the staff have been…read moreincredibly supportive and professional. They are anticipating all known reactions to said surgery and giving her the best care I've ever seen a hospital give. Plus, it's not the crowded so no waiting or confusion with her treatments or recovery. My mother can be difficult at times but the staff are well trained and have won her over with their thoughtfulness and compassion. I came here before for minor emergency issues and found the waiting room and emergency staff to be extremely competent and helpful. I'm also really impressed with the $6.99 double cheeseburger and $1.50 fries I can get from the cafeteria after the buffet closes. Even the food preparers were friendly and supportive. I'd also like to mention that the security guards are really nice with patients and visitors. I felt completely comfortable walking in and out of the building and parking lot after hours.

This is one of the best places in terms of adolescent behavioral health facilities I have been to…read more The staff is wonderful and very kind. The rooms are neat and they are cleaned daily. You get your personal device twice a day for 45 minutes. And they have visiting hours. Because it is a smaller facility you are with there is a smaller amount of kids, which I think is helpful to have a smaller closer environment. The food is also very good here. There is therapy at least twice a day, one being art, music, and crafts. And another focusing on more coping skills and strategies that can help you. But it switches between days with a process group witch helps you talk about how you feel and get out your emotions. Overall very good place.

Dmitriy Zilberman is a fine medical professional who is very knowledgeable. However, I found…read moreappointments with him to be incredibly dull, with no time being spent to actually get to know me as a person. He'd immediately get right into asking the requisite questions with nothing extra. Every single appointment felt perfunctory. Coming from a different provider who was incredibly personable (and when he left, I was referred to Dmitriy by this practice), the change in level of care was drastic. I finally recently made the switch to someone else who actually wants to get to know me outside of UCHealth. There is more to psychiatry than just following procedure and filling out required questionnaires, which Dmitriy doesn't put into practice.

Since Manor has taken over the management of this office, it's harder to see your doctor harder to…read moreschedule appointments and we thought village medical is terrible. After seeing our primary care doctor for 30+ years, we were shunted upstairs to Saint Bay daycare because we were two minutes late for our appointment. Then they allowed us to wait another 45 minutes without being seen. So why are doctors time more important than their patients times. If I could give this organization is zero I would. Our doctor, Dr. Van Farowe is amazing. Too bad. Her clinic is managed so poorly.

One star is for Village Medical, not the docs/staff at this location…read more Love my doc, Dr McCarthy and my husband loves his doc, Dr Prows. Hate Village Medical. We have been very disappointed since the switch from being UC Health affiliated to Village Medical affiliated. I am only staying because of our wonderful doctors. As with other reviews, it seems impossible to get through to the office location. It seems like every time I call now-a-days, I get sent to a foreign call center which is very annoying. I miss being be able to directly engage with my local office. Their portal to schedule appointments isn't nearly as robust/user friendly as well often leading me to need to call, only to get bounced to a call center. Village Medical nickel and dimes for stuff that used to be and is still covered by UC Health under a visit co-pay, such as routine virus/bacterial infection screening. Village Medical seems to have reduced their services as well. In December, I took my daughter to Associates Urgent Care to get RSV, Covid, Flu test only to be told after the fact, when I was getting test results, that RSV test is no longer a covered/contracted service. That blew my mind considering how bad RSV was last winter. Plus, it was always covered before. I had to go to UC Health to repeat the tests to include RSV, which my daughter ended up testing positive for. I'm thankful my insurance didn't deny the second visit at UC Health. To the decision makers for Associates in Family Medicine.......please go back to UC Health affiliation or ditch Village Medical.