Worst costumer service in history. 20+ hrs on hold. Got hung up on 4 times. Save yourself the…read moreheadach. Go with AT&T. At least THEY know how to turn on a phone. 32days. 20+hrs on hold. These people are a joke.

Unreliable and shockingly slow internet speeds FAR below what they advertise. Sometimes the…read moredownload speeds are less than 1 mbps! It's especially bad in the later afternoon and early evening (you know, about the time most of us want to stream a movie or tv show.) This is the worst internet I've ever had. If there were any other option in town I'd switch.

I recently moved to Utah and set up Century Link internet service. I work from home, so rely on…read morereliable internet to be able to work. I even upgraded to the fastest internet connection, so I would not have any issues. However, I have had non-stop problems over the last two weeks, which have greatly disrupted my work, are compromising my employment, and costing me an excessive amount of money in lost employment. I have contacted CenturyLink about these issues nearly everyday over the last two weeks (which also ends up costing me at least 45 min per day and a lot of frustration), I have spoken to their people when they have been outside working on various other installations, I have had repair people out to my home (which the company is trying to charge me for), and I have repeatedly asked for the issue to be escalated. No one will even call me back, the company keeps coming out to disturb the wires as they are doing new installations (this is a new area), and I am being charged excessive fees for something that doesn't even work and is compromising my employment. Yesterday, they even left the top off of the box holding all of the wires at night, and I, myself, had to attempt to put the top back on (which I imagine is dangerous for someone like me that doesn't know how to deal with exposed wiring). If you have a choice whatsoever, PLEASE PLEASE PLEASE DO NOT SUBSCRIBE TO CENTURY LINK!!! I WISH SOMEONE WOULD HAVE WARNED ME!!!

Went to their store about 2 weeks ago and asked about their cable service. Talked a bit. All in…read moreall, I got cable now, they were super friendly and someone came to my house to install the cable 2 days later. No problems here.

I am not sure why Zoom Broadband gets such low reviews; maybe happy customers don't write reviews…read more But I do. We needed internet at our rural property and the only possibilities were some wireless setup like Zoom or satellite. Everyone I know who has had satellite internet service has ended up disappointed, mad, and out money. I called a few places for DSL service and they invariably connected me to a satellite provider. So I googled a little and found Zoom in Marshall, Texas. Our place is very rural. When I realized Zoom used Tmobile cellular service I almost returned the box that came from them (surprisingly fast-1 business day after my order). Why? Because I tried all of the major carriers (Tmobile, Verizon, Sprint, and AT&T) on an unlocked phone and they all had terrible-or no-reception. Calls were spotty, and data was non-existent. My wife convinced me to try it out. To my SHOCK, it worked; and not just a little, it worked well. I ended up adding a signal booster (WeBoost) and was able to get the same speed we get in town using cable internet. Our cable internet went from 20 daollars a month to 80 for no good reason (same service) except that our "new customer" discount ended. Okay, maybe we will be a new customer of the cable company someday, but we are not customers now. A few reviews I have read mention Nikki, a CSR at Zoom. I have emailed and called Nikki twice. Not only was she helpful, she called me after hours to fix a small problem (she fixed it). Cellular internet is pretty simple: towers are connected to the internet, they send a signal to your modem, and your modem sends a signal back. The lights on the modem indicate your signal strength, power status, and network activity. In short, the modem tells you 80 percent of what you need to know, and 100 percent of what you can control. Zoom doesn't own Tmobile. Some European company owns Tmobile, so if Tmobile is having a problem, there's not much Zoom can do. Nikki is direct because she knows the modems and the service inside and out. I like that. I HATE calling CSR's who start at the beginning of a dummy script ("Is your modem plugged in?") in broken English with a thousand voices in the background and delay while your call is bounced to India or wherever. Nikki called me while taking new modems to UPS-from her car. She even called after hours. She speaks perfect English. That's real customer service. Zoom Broadband is a winner in East Texas. It isn't just the best of the bad choices for rural properties; it is actually great internet service. We have not had any problems with billing. Our bill is paid automatically and Zoom communicates clearly about when the charge is about to occur, and when it has been done. It is pretty amazing to be sitting in a rural cabin that has almost no cell service and barely has electrical service, and be watching Netflix in HD on a large screen TV, or televideo conferencing. Wonders never cease. Zero complaints.

Wish I could do zero stars, service is horrible, customer service is even worse. Nikki will lie…read moreabout sending a bill and then when you call and pay she then shuts off service after that saying that you paid after the due date. Nikki will then yell at you and hang up on you if you yell back at her. This is a horrible company with no actual Custer service that listens to customers. This is the only company that is offered where we live so we have no choice but to deal with it at this point, but if you can use a different company save yourself the headache. Nikki told me that she does not care what kind of service we receive as she just wants her money. Stay away from this company.

They have the worst customer service ever!! Can't speak to anyone. I was refused any help and hung…read moreup on today by a customer service representative from Suddenlink.

I am currently attempting to report a problem with my service - a limb fell and knocked the cable…read moreto my house loose. This is causing my internet to be sporadic. I have attempted to utilize the automated system to report the problem. The system tells me to hold and someone will be with me in a few minutes. After a few minutes I am disconnected. This has happened three times. So, I attempted to use the "Chat" function on the website. I waited for the next available person for over 15 minutes. There is a local office in town. However, if you are not coming in to pay your bill they will only give you a business card with the number I have already tried to call. This company is a prime example of what happens when a company has a monopoly on a service in a particular area. Terrible customer service.

They always have deals and amazing customer service. They are quick with installation, and you…read morealways get free installation and equipment. I even got a free echo dot, hopper, and a 150 Visa Gift Card for signing up! They don't just do Direct TV they also do Dish and numerous internet sources. I would recommend them to anybody!

From the owner: Serving southwest Arkansas for 30 years. Call us today for DIRECTV.read more

I'm sorry that I can't give a lower rating! I've had Suddenlink about 15 years ago. It use to be…read moredecent. But when they were bought by Altice from France, they did their first software update in 30 years!! The equipment is probably just as old! A LOT of "stuttering" of a shows vocabulary, outtages of picture, but still has sound. I had a CSR spend an hour on chat looking for a set top box that I said I didn't have! And after he told me there was a problem with Altice boxes, I still had to have a service tech to come out and check my equipment! THAT I DON'T HAVE!! Before they closed the local office closed, there was only one CSR who if you presented an issue, would say, "Let me see what I can do"! The others, would look at you and say, "I don't know"! You never say that to a customer! NO training!

A technician just left my home was very rude and outrated.I would not allow him into my home every…read moreagain