Fallin Tractor Company must be doing something right to be celebrating their 75th year in business with thousands of satisfied, longtime loyal customers that would be willing to speak to that fact. Unfortunately the majority of reviews are from disgruntled customers and the only thing we can do is write a rebuttal review. It is and has always been, our practice to place customers that actually purchased their unit from us, ahead of anyone else that chose to save a little money and purchase elsewhere. At Fallin Tractor, you get what you pay for and we stand by our words and practice, " Service after the Sale".
When an individual phones Fallin Tractor implying they are one of our customers, with a recall issue needing to be tended to, mis-communication can occur. On the day in question, I was the one that checked Ms. Amanda S. in for service and upon asking my routine questions, found out she did not have an account with us. At that particular time and season, we were swamped with five paying customers as well as others waiting patiently in line and realized we would be unable to comply with her request. She had mislead us and actually expected us to service her unit while she ran a few errands. Both myself and my husband handled the situation respectfully, apologizing for the mis-understanding and her apparent inconvenience, letting her know we would get to her as soon as possible. Most of our customers are not only from out of town, they are out of state, traveling hours because of our dependability and knowledge! That's what being in business 75 years brings to the table. Unfortunately, we live in a world of immediate gratification/entitlement but here at Fallin Tractor, we handle things the old fashioned way, one needs to honestly earn their place in line.
Laura Fallin read more