My experience with Addison Farm Luxury Apartments was extremely disappointing and unprofessional…read more When I moved out, my move-out date was the 14th, so my last month of rent was supposed to be prorated. Instead, they kept my entire $2,200 security deposit and are now claiming that I still owe an additional $245. I have never received any itemized statement or documentation explaining how my deposit was applied or how these additional charges were calculated. There has been no transparency about where my money went. I also had a very uncomfortable interaction with maintenance. I found notes left on my car commenting on my appearance, which was extremely inappropriate and unprofessional. No resident should have to deal with something like that. Another issue was the condition of the building. When I first moved in, the property looked clean, but over time the hallways were constantly dirty and the elevator was often dirty as well. For a property that advertises itself as "luxury," the cleanliness and upkeep were very disappointing. Residents are also required to pay for valet trash, yet there were many days when trash was not picked up at all. When it was picked up, it was done at different times every day with no consistent schedule, which defeats the purpose of paying for that service. Customer service was also a major issue. I had several problems with one of the managers, who was rude and dismissive whenever I tried to address concerns. In addition, the front desk staff consistently had an unpleasant attitude from the moment you walked in. Every interaction felt like you were bothering them instead of being a resident asking for help. Despite the number of issues I experienced, I was never able to get a helpful or respectful response. Between the lack of transparency with deposits, unexplained charges, poor customer service, inconsistent services, and the declining cleanliness of the property, this was one of the worst rental experiences I've had. I strongly recommend that anyone considering living here ask very detailed questions about fees, deposits, and services before signing a lease.

I moved here almost a year ago and I've been an excellent tenant with auto pay never late once but…read moremy lease was not renewed due to the only reason that I complained to corporate about Alexis la belle and her staff for not addressing the issues around this complex such as the mariguana smoking people , loud people after hours in the pool area , car safety and lack of response to unruly tenants .she directed me to the Apodka police instead of taking my complaints seriously and advising the tenants who were causing trouble . So in retribution she decided to not renew our lease which we didn't want to either but to make it seem like we're are the problem tenants which were not she jumped ahead and left me a notice of not renewing my lease how silly . So I don't recommend this place to anyone . I truly wish corporate removes this staff from this location . Many tenants here don't have the courage to leave the real reviews but I hear the complaints about this complex all the time about the leasing office . I will notify corporate of my experience ASAP .

Really enjoyed the amenities at NOVO. The pool and patio area were exceptionally nice. I tended…read moreto use the fitness room a lot. It was never overcrowded. Some occasional activities were held to get all of the tenants together. The Christmas party was particularly fun. A special salute to the staff also - very friendly and helpful. Angela, in particular, who was there throughout our entire stay was among the friendliest people we've met. We saw her nearly every day and she was always glad to take a few minutes to chat. So too, the new apartment manager, Jill, handled a few issues for us, fully to our satisfaction, and did so with a smile. We really appreciated all of her efforts to help whenever needed.

From the owner: Life at NOVO Avian Pointe is like no other. We’ve intentionally designed every aspect of our…read moreimmersive community with your lifestyle — and the planet — in mind. NOVO's intentional green practices, community solar panel system, and innovative geothermal HVAC infrastructure help significantly reduce carbon emissions. From spacious floor plans that combine style with sustainable design to an inviting collection of best-in-class amenities designed for learning and leisure, coming home is sure to feel like a vacation. Plus, our upscale community is located in Apopka, one of Central Florida’s top destinations for outdoor recreation, giving you unparalleled access to Wekiwa Springs, Lake Apopka, and more.

Honestly, this is the worst place I have ever lived. If I could give it 0 stars, I would. And, I…read morenever leave any reviews, EVER, but this one is a must. Like some of the previous reviews, the staff was very friendly to begin with, but it quickly turned. We had to break our lease, and now no one will call me back or answer my emails when I am trying to PAY YOU, and be responsible. It's been about a month, and still no one has called me back and I continually send emails to try to get a response... When we notified the staff we wanted to break our lease due to safety reasons, there was no empathy. Multiple incidents occurred at the property - someone getting arresting in front of our door, a domestic violence call to the police that included one of the front desk employees that lives there, wheels getting stolen off of someone's car, kid's from across the street ding dong ditching, a drug bust where multiple cops showed up near the front office, and the list goes on. We only lived there for 7 months, to give you a time frame. We never complained to the front desk about any of this because we didn't want to be those people, but it wouldn't have done any good. When we told the front desk about the safety concerns finally when we wanted to break the lease, the employee (the one who was involved in one of the incidents) proceeded to say "I don't know what you're talking about." Also, no one who lives there cleans up their dog poop, we couldn't even take our dog out to the grassy areas without stepping in it. It continuously smells like weed, there are always centipedes, etc. The package delivery system is useless as well, as packages just get delivered to your front door anyways. When I asked to the front desk about it, I was told to put a sign up on my front door to let delivery people know... Overall, avoid this place at all costs! During the tour, everything seemed great, a place with many amenities and great floor plans. But, it was our worst decision as the people who live there, the management made it an awful experience.

STAY FROM MARDEN RIGDE!!!!! DO NOT MOVE HERE. SAVE YOUR MONEY AND YOUR TIME. I liveD here for 1…read moreyear exactly and it was fine . the apartments are beautiful... safety wise? not so much. Its supposed to be "smoke-free" but it smells like smoke 24/7. Ive literally walked by people and they would be smoking illegal drugs outside late at night. I've even had a resident try to sell me marijuana once before after declining he told me to to find him if I changed my mind. the walls are paper thin, and just very noisy.. Not to mention the elevators and stairs always reeked of dried up dog urine. It smelt absolutely horrible.. I had these ridiculous neighbors that wouldn't stop arguing, couldn't control their relationship issues and had multiple complaints from other units. I knew their whole life...The girls at the office are so rude, they never took anything into consideration or never took action when I brought something up. everything was a joke to melissa and jennifer. Its not only me, I was friends with a few other residents who lived here who say the same thing. ITS NOT SAFE. THERE ARE NO GATES OR ANYTHING!!!!! PEOPLE CAN JUST COME IN WHENEVER THEY WANT AND AS THEY PLEASE. Random people would just come and swim in the pool all the time, making a bunch of noise. I even had a guest stay with me for a while and their car got STOLEN one night.. IF YOU CARE ABOUT YOUR LIVING SPACE AND WANT TO WORRY IF YOUR CAR AND CHILDREN ARE SAFE , I WOULDNT EVEN CONSIDER THIS PLACE. DO NOT MOVE HERE IF YOU DONT WANT YOUR DEPOSIT BACK. THEY WILL CHARGE YOU IF U LEAVE A CHIP CRUMB ON THE COUNTER TOP!!!! WE ARE EXTREMELY CLEAN PEOPLE AND WE GOT CHARGED BECAUSE THEIR WAS "RESIDUE" IN THE WASHING MACHINE. Who cleans a washing machine????? Im sorry but I'm not getting inside of a washing machine to clean the inside. Aren't these places supposed to clean their units out before another tenant moves in? That unit was spotless when we turned in our keys but they gave us an abundance of charges. they also did not do the proper walk through with us either when we left.. Next, they switched managers and never let anyone know!!!! I think her name was Kelly at first. Then Donna showed up and then by the time we moved out, I was told Donna doesn't even work there anymore. I spoke with Jennifer after she lied and told me that donna is away for the week then I called again and she told me that donna doesn't work there anymore. Jennifer she did not resolve any of my issues. I have asked numerous of times to speak with the regional manager of the community and they REFUSED to give me her email or a phone number to contact her... Long story short, I NEVER heard from her until a few days ago and i moved out August 1st... Melissa (leasing consultant) was laughing at me the whole time I was on the phone with her and when I asked what was funny she goes "hehe, im laughing at myself trying to find your files" . With me being a previous leasing consultant, I already know how the games goes with their communities which is why I am so upset! Why did it take for me to search for the regionals email for her to FINALLY reach out to me??? and then in order for her to call me, I had to constantly email her asking if she was going to ever call me.. Then she went she did call, she would call from an unknown number. I don't answer calls from unknown callers...THE STAFF HERE IS VERY UNPROFESSIONAL AND VERY UNPLEASANT. CHERYL WELSH THE REGIONAL DID NOT TAKE ANY OF MY CONCERNS INTO CONSIDERATION AND JUST TOLD ME TO CONTACT THE GIRLS AT THE OFFICE FOR ANYTHING ELSE I NEEDED.. SHE DOESNT EVEN CARE. They are probably going to write under my post saying im upset because I didn't get my security deposit back which is true. I am HIGHLY UPSET. As A college student, im sure u would be too. AGAIN, DO NOT RENT FROM HERE. STAY AWAY!!!!!!!! If I could give them zero stars, I absolutely would.

Don't think just move there. I am one of the 1st people to move there when they 1st opened…read more Although, they have been through a few different managements it's still a wonderful apt complex. I never had any issue. Quiet, clean, Neighbors are friendly, nice gym and pool. Luxury at its finest. Going to miss this apt for sure

Just completed our lease at Pointe at East Shore in Apopka. After complying with every aspect of…read moreour lease and move-out instructions, the scam-artists in their local management is attempting to nickel and dime us with hidden and fraudulent fees for an unnecessary carpet cleaning that is not required. We unfortunately had to live in this dump for 18 months and saw first-hand how it was mismanaged and shared our accurate opinions of our experience here so others could avoid it. Stay far away from any property connected to these slumlords.

I have been a resident of Oasis at Wekiva since July 2016. I've thoroughly enjoyed my beautiful…read morerenovated apartment. It has nice wood look floors, black appliances, granite counters, walk-in closets, and 2 full bathrooms. I cannot say much about the amenities because I haven't used them but they look very welcoming and nice. Parking has been ample and convenient as well. Finding a place to park was a major issue at my last apartment community so it's been nice being able to come home and find parking close to my apartment...especially late at night. I noticed a prior review gave a 1-star rating because there was some "confusion" about the price? It's sad that someone would rate so low over a misunderstanding. If you weren't looking to move until October/November...Why are you looking for an apartment in January??? Nobody is going to give you a price that far in advance...or even know what is going to be available to lease. I want to add my experience here because this is a very nice apartment community. Everyone I have ever talked to in the office has been very professional and caring. People shouldn't trust a review from someone that has nothing but negative (1-star) reviews on every post they have ever made on Yelp. Check out the Oasis at Wekiva yourself and form your own opinion. I love my apartment and have had zero issues here.

If I can give it a zero star I would. I am extremely upset and let down and disappointed. When we…read morewent to check out the complex, We were sat down, and talked about prices and what was included. Price was told and set at $947. Cheryl said that the price could go up by the time we would move in (October/November) and she says we would need to pay $170 up front to hold our spot. As we then looked around the apartment complex, we are ecstatic about the room, beautiful! We again expressed how much is it for us to hold spot. $170. And to do it as soon as we can bc again price could rise. We can pay $170 to keep our rent at $947. As we leave we tell Cheryl we will call and more than likely will. Ten min after we leave we decided to call and say we will pay the $170. I called the office and spoke with Justin. Justin says him and the manager over heard her say the prices and what was expected to hold our spots. Keep in mind they had my number already with the sign up at consultation. I tell Justin we are ready to be on board and pay the price. He tells us we have to wait til July or august to do so. When originally we were told whenever and asap. He says no. Cannot do that. Well, since it came out as an offer you would think they would honor it. Nope. They won't even keep us at our rate even when we were saying we will contact them in July to pay. He says cannot guarantee it'll be the same rent price. If this is how they run business before we are even renters, how will they handle any thing else thrown at them when we were to live there? Just like the reviews of break ins, the solution is higher fences but still no gate at the entrance. Business was handled very shady. I'm glad that it was shown before we handed any money. I'm sure that would have been a hassle and jump through hoops if we were to do that at that moment before we left. Sad thing is McDonalds have better service than this apartment complex. If I ordered large fries and they hand me a medium; and i complain, they would tell me keep it AND give me the large I ordered. Moral of this situation they say one thing to you, even though they apologized, once and offer was given you stick to your word. If you can't stick to your word. You're not worthy enough for us to stick around. They rather lose a business than gain. They had us in their hands and they refused to follow their word. Do not move here. Shady business!!

TWO WEEK UPDATE (Technology) In This update will be…read moreprimarily talking about the technology/internet. You're supplied internet through the community for a monthly fee of $77. Technically this is incorporated in the monthly rent, but is its own line item. The internet provider is Hotwire. There is no TV service included. The internet works fine. Had gone out a couple of times. My doorbell camera kept going offline. The internet company came out. They said that the WiFi signal is weak and won't reach the front door. I was told to purchase a WiFi extender, which I did. It now works. Keep this in mind in case you will need to spend money on this device. The front door lock uses a key fob. You only get one so, at times it becomes difficult when you need a family member to access your apartment while you are away. This was a little disappointing as my prior community utilizes an app on your phone to unlock your door. This allows multiple users to access your apartment when needed. This was a small miss for me. The app also allowed you to control your thermostat and certain lights. Again, you would expect these features to be part of the luxury community status. Certainly not a deal breaker by all means but, simply another miss. Other than that, not much else is tech offerings. Internet = 3 Stars WiFi = 2 Stars Tech = 3 Stars MOVE IN Again, I will say that this is my experience and may not reflect anyone else's experience. Did not go as smooth as planned. I went in, received my key (key fob). This opens your door and all the amenities. Unfortunately, you only get one. They were out of the entry gate sticker, so I did not get that. I use a code each time I enter the gate. The gate was broken when I moved in but was fixed the next day. Once I entered the apartment, there were dead bugs all over the floors in each room. I vacuumed them up. The Air Conditioning was also not working. Maintenance came out and said the lines were clogged. He created a temp fix. I came back the next day to continue the move and again, the AC was not working. Also, my entire entry way, laundry, and front bathroom was flooded. Again, maintenance came out and fixed the AC again. It is also note worthy to mention that there was also no hot water. Apparently it was turned off and never turned back on. Some minor issues were the closet door in the master bathroom was not functioning. Maintenance said that there may be an issue with the wood framing. Also, the baseboard in the master closet was coming off the wall. This was fixed. They have trash cans in each unit for valet trash. Mine had food remnants in it. Finally, the water smelled so bad of rotten egg smell that, we had to go outside. I was instructed to run the water for an hour in each faucet. Bottom line, this apartment was not ready for a tenant and seemed to not have any quality check to notice all the issues. For a luxury apartment community, the expectation was higher than other communities. Please do not take this review to deter you. I am sharing the facts of my move in. The community does offer a lot of great amenities. Take my experience as (hopefully) a one off and you should not experience the same. I will update this review after one month. More to come. Move in Ready = 1 Star Ease of Move = 1Star Amenities = 5 Stars Grounds = 5 Stars Maintenance Response = 5 Stars Overall Move In Experience = 2 Stars APPLICATION PROCESS I will be sharing my journey with Vue at the Ridge. I do not move in until June but will share my application journey. I pretty much did all the paperwork online. This includes the application, screening, pet screening, all document submissions. This process was extremely easy. I took a tour of the campus. It's a fairly new campus. It has tons of amenities. Always something to do. Toured both two bedroom models. They also have one and three bedrooms. I selected the larger two bedroom. The apartment I chose is a very nice size home. Kitchen is huge, patio is huge. Just a nice large apartment home. After my application was approved, I then paid all the fees etc.. Since these are classified as luxury homes, it is a bit pricey. However, they have some amazing specials. For an example, I took the two month free offer. They spread this out over the length of the lease. This brought my rent down to pretty much what I'm paying now for a one bed. Keep in mind, this is my experience and may not reflect yours. The staff is extremely nice and really walk you through the entire process. They communicate a lot and make sure you fully understand everything. I love living in apartment homes. This was one of the easiest and more pleasant processes I have had. Great property, great staff. I will update this review once I move in. Property = 5 Stars Staff = 5 Stars Amenities = (from a first impression stand point). 5 Stars

From the owner: Vue at the Ridge is nestled within the sprawling mixed-use development of The Ridge at Lake Bronson…read morein Apopka, Florida. Our community offers a sophisticated living experience that seamlessly integrates modern conveniences with natural beauty.