It's terrible to see so many unfavorable reviews when our experience has been so great…read more We've been working with Jen who has just been wonderful. She's been great in getting problems fixed quickly, working with tenents, and even pesky neighbors who she had no obligation to deal with. AMAZING service for sure. Thank you Jen and Deschutes Property Management for working so well with us. Very happy with how the process worked out. Jared

They wouldn't return my deposit so, after numerous requests (and being ignored), I finally sued…read morethem in small claims court. That got their attention!! Suddenly, the day they were served court papers, I received a response. They "meant" to send my additional deposit back but it got "lost somewhere". I received my deposit PLUS additional fees for the certified letter and court fees. I gave them 2 days to pay me and got my money immediately! Unfortunately, it had taken 6 months of fighting with them before I finally received my money. This company is pathetic! They know they can get away with this behavior even though it is wrong and unethical!

We have been working with Fieldstone Management in Bend, Oregon for 10+ years and they are the…read moreabsolute best management company we have worked with for our 222 lots in Redmond, Oregon. David Scibetta is our community manager and he is professional, works extremely well with our homeowners and his response time is great. The cost for professional management is very appropriate for all the work that is involved in operating an HOA. In my opinion no HOA should be without a professional management company that is up to date on all facets of business effecting an owners association. Kathy Oberst Fieldstone's Director of Operations is awesome and so knowledgeable in HOA Management with 17+ years experience. Too bad there isn't a higher rating available because they are worthy of a 10 rating. I would highly recommend Fieldstone Management to any HOA that is in need. Colleen L

As a builder I work with HOA management companies all of the time. With over 18 years of building I…read morehave never worked with a worse management company. Kevin Doroski, one of the community managers does not return phone calls or emails. It never ceases to amaze me that people can keep their jobs with this kind of performance.

Daren is absolutely wonderful! My husband and I are out-of-state buyers and Daren was just…read moreincredible to have on our side! She listened to what we wanted and found us our home during a pandemic in a very aggressive market within a week. She definitely puts in the work for her clients and it shows! Her knowledge and professionalism are second to none and on top of that, she truly goes above and beyond every step of the way. She made the entire experience seamless and straightforward and now we are the homeowners of a beautiful place in Bend! I highly, highly recommend Daren!

Without a doubt, the best decision I made in this transaction was working with Daren. As an owner…read morein the valley, 2.5 hours away, I could not be in Bend for all the little decisions that had to be made, or to run past either of the properties to see how things were moving. One transaction was very simple, and the other was a LOT of extra calls and trips, and Daren was a trooper in helping me get things done in a timely fashion. She also is very knowledgeable as to what I should spend money on and what was not my responsibility. Always has an upbeat attitude, and worked well with my property managers on the difficult property. Thanks Daren!! You are a 5-Star All Star in my book!!

Gate staff was extremely rude short old lady with short hair looked at my car and gave me a…read morejudgemental look because car was damaged and acted like she was better than me.

The management and gate staff team do a great job maintaining and keeping the Broken Top…read moreneighborhood safe. Lived in Broken Top for over six years and it's a wonderful neighborhood.

Rented from them for about 3 years. They rarely ever bothered us with inspections which was great!…read moreEven when they did inspect it was super fast. Got about half our deposit back. Thought we deserved more but I know sometimes it is the owners who decide what we get back, not the property management, so who knows with that one. The only time we ever had a maintenance problem they had someone there same day to fix it. The receptionists and leasing agents are lovely. They give excellent customer service. Two complaints: The reason we left was the outrageous raise of rent. It was $800/month. 2 years later they raise it to $850. Ok, not bad. 6 months later they raise it another $100 to $950. That is a bit greedy. Again, may have been the owner making that decision, but even if it was, someone should have told him that is insane. My second complaint is they have no mercy to late payments. I had lived there for two years and the one time I forgot to mail the check in I get hit with around $100 in late fees. I get it, my fault, but they were very nasty and rude when I asked to have it waived after being such a good tenant. I never complained about how loud the neighbors were. I never had maintenance requests except for the one. I always paid my rent on time. They couldn't forgive it just once? That one was for sure the property manager's decision, not the owner's. I could hear the manager in the back make comments about me when the poor receptionist went back there to ask. Perhaps shut the door next time you decide to bad mouth a tenant? The late payment was well over a year ago, so maybe there is a new manager or person in charge, but at the time it was awful. I don't know if she asked the property manager himself or just a manager on staff, but that person snapped at her for even asking on my behalf and it was embarrassing for her. Would I rent from them again? Yes. I would just make sure I pay my rent on time every time (which is now easier because they let you pay online!).

Our experience with Plus Property Management was one of the most stressful rental experiences we…read morehave ever had. During the short time we lived at the property, we dealt with ongoing conflict involving a neighboring tenant that escalated into repeated complaints, harassment & vandalism to our vehicles, and multiple police reports. Despite repeatedly notifying management of our concerns and attempting to seek help, many of our calls and messages went unanswered. Communication from management primarily seemed to occur only when complaints were being made against us, even when those complaints were later disputed or lacked merit. What stood out most was the apparent imbalance in how the situation was handled. We did not feel that our concerns, documentation, or police reports were taken seriously, despite the ongoing nature of the issues and the clear impact they were having on our sense of safety and ability to peacefully live in the home, as it is our right. We also observed interactions during the dispute that were very unprofessional and raised concerns for us about neutrality and fairness in management's handling of tenant conflicts. Rather than conducting what felt like an objective review of the situation, we were left with the impression that assumptions had already been made before hearing our side fully and that our neighbor, despite the crimes that were committed by her to us and the bullying we were enduring, she seemed to have been favored throughout it all. The overall experience left us feeling unsupported, dismissed, and unfairly blamed while dealing with repeated harassment and vandalism issues that were never appropriately or fairly addressed. If you are doing what we did and researching Plus Property management before deciding to rent from them, please do yourself a favor and listen to your gut and do NOT rent from them!!! We have rented in Bend from 4 different property management companies and have never experienced anything this bad before!! They are literally the worst!!!!!

If you are looking at purchasing a new home. DO NOT BUY A HOME THAT IS MANAGED BY THIS COMPANY…read more They are not honest, they do not care about community members, and they will flat out lie to your face to deny requests you make. They'll do all this while being rude.

This is the worst property management company in the Pacific Northwest. The property managers do…read morenot allow for any individuality, and interpret the H&RCs in a totally unbelievably harsh strict manner. You have to ask permission to put out a potted plant! They are rude on the phone and in emailed letters. They do not call or send letters, but communicate by email, with no exceptions, and use a email service that doesn't allow for many yahoo addresses. My mother, the homeowner, has yet to receive a single email from them, although they are constantly complaining about her porch garden. DO NOT BUY if they are the manager. Palisch homes uses them because of nepotism, so take them off your list too.

How great was it to have Katy on our team to help us purchase a new home in Bend?…read moreIt was REALLY GREAT! Katy was on it! She made sure all our bases were covered and that we had everything we needed In place, on time! I always felt like we were on the right track with her persistence and professionalism. Thank you Katy!

We're so glad we chose Katy to sell our house! The market was tough, but she never stopped working…read morehard for us. She kept us updated and adjusted the plan when needed, giving us informed advice along the way. In a market that had an average of 100+ days, Katy helped us sell in nearly half that time! Thanks to her persistence and know-how, we ended up with a sale we feel really good about. If you're looking for someone who will stick with you no matter what the market is doing, Katy is the one!

As a renter for over a year, Superior is the best property management company my wife and I have…read moreever worked with! Everyone has been incredibly helpful, responsive and friendly at every step from touring the property to maintenance requests. Dan is an absolute legend when it comes to coordinating repairs and maintenance. Unlike other property management companies we have rented through, Superior actually feels like they have our best interests in mind and have been extremely accommodating and communicative. I highly recommend them to anyone looking to rent in Bend.

If I could leave negative stars I would. This company is so un professional, every single person I…read morecame in contact with was rude and spoke down to me. To top it off they just lied and said that my current landlord said she was not aware I lived here with my fiance. She's known about me since before i moved in, we have a very good relationship with her and she enjoys us a tenants. We had a bad feeling the entire time about this company and it was right. They wasted our time on a house that has been up for rent for months , which clearly is their fault. I would never rent from them or use them for a rental property. Also after talking to multiple people in Bend, I have learned they use rental history as a reason to deny people falsely all the time. Even rental owners are extremely upset with this company.