I have to assume that the positive reviews here are from friends, not because I think I have the absolute truth, but because I ended up testing this company (without knowing it) twice, with different agents, and the awful level of customer service was the same in both cases. I found an apartment posted online, and I called to request a viewing. When we should up that day, the agent acted as if he was doing as a favor, not a smile, not a friendly attitude, completely dismissive. After he showed us the place, he said he wasn't the agent for the property, and to contact Annie since she was the one in charge, but he would send me the application via email anyway. When I received the application from him, I emailed Annie introducing myself, and asking if she could send me her information since I had a few questions. To my surprise she answered the email with a number, that's it. No, hi Conrad, nice to meet you, or thank you for your interest, no, she basically shoots me an email with a number on top. Second clear sign of an amazingly poor service on their part. After I called her, I clarified my questions and proceeded to send all the paperwork. The next think she sent was an email with what looked like a pre-written rejection message, that says that they regret to inform I didn't qualify due to insufficient income. It's completely cool, I understand she doesn't make the decision and that can happen, so I wrote her stating that I knew it wasn't in her hands but I was surprised because my income was actually high. She never answered me, even as a courtesy. I mean you can't help to wonder, these people are real state agents, their social skills are kind of important in their business aren't they? Would she think after that I would go to her for anything else? Well, that was great experience with Apt corner #1. A few days later I find another apartment I like, and I go to see it. The agent, Chin, much nicer, very nice attitude, shows us the place and requests for the usual paperwork, which I send that same day. I find out he also works for the Apartment Corner. I was reluctant but I thought maybe a different agent will make a difference. That night he requests an additional application for my roommate which I send to him the next morning. A few hours later, that same Monday, I write him asking if he got the second application and if he needs anything else. No answer. My roommate sends him a text that afternoon, no answer. Tuesday I send him another email, still no answer. An hour later, I get the same automated email, now from Annie (it even has the wrong apartment address in it!) saying the same thing, they regretfully reject the application. the original agent never calls me, emails me or even acknowledges anything.
It is very rare for me to take the time to write a review like this, I am super busy and 90% of the times I just let it go, but in this case I honestly felt compelled to write this, if these people don't have social/customer service skills, they shouldn't be doing what they do. Highly UN-recommended. read more