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Aosom

1.2 (62 reviews)
Closed • 6:00 am - 4:00 pm
Updated 2 months ago

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October (8-months) and already faded!
Michael B.

Do not buy anything that you will need for longer than 1 year. I purchased a 13' x 10' Gazebo and 7 piece wicker furniture set for around $920. Products were okay when I first put them up, and then BAM! 6-months later, wicker furniture color completely faded. 8-10 months after that (1 year 2-4 months later) I started seeing rips in the canopy where the poles attach to the canopy. I decided to contact the company to see if I could get a replacement canopy, and they said, 1) They don't have a replacement canopy for the item for purchase, and 2) They will NOT honor anything after 366 days. I sent timestamped photos showing the degradation of the items over time, and still no luck. I requested to be contacted by a manager, and did not receive a call back or email. $920 for a bit over 1-year of use with no support after 1-year. Don't throw your money away. Take a look at the photos. They will not stand by their products after the year is up.

Bought some chairs from Aosom. They were scratched and I returned them a month ago. Tried to reach customer service. Tells you the wait time is 3 minutes every phone call but ALWAYS sends you to voice mail. 4 phone calls, 4 emails and they never respond. Reporting this to my credit card and BBB as fraud. DO NOT BUY FROM THIS COMPANY!

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1 year ago

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9 months ago

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3 years ago

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3 years ago

Deceptive company. Inferior products. Customer service manger Rudy is Ignoring my emails. Due reimbursement.

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2 years ago

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