Horrible customer service! This is not a legitimate company looking for long term business. They replaced a broken lock for me about 7 months ago and it breaks this weekend. It is supposed to be under warranty so I called them and spoke to "Mike" the owner. He told me he'd send someone out to fix it properly. The first guy that called me back wasn't even with his company and had no idea what lock I was talking about and said it wasn't them. Mike called back and said he'd send someone else - prior to agreeing to it I asked what the cost would be so I was ready up front and they told me nothing to fix it (which is fair given this lock was not even a year old). Mike sent a friend out who first tells me Mike is his boss, and the later tells me he works independently, and then later tells me he is a supervisor and is just helping out and is there to help me. Well he "fixed" it by leaving a piece off of the lock, which doesn't look good, no did it actually work or secure my door. And then it breaks again while he is here, and it completely falls out (no surprise given they tried to tell me it works without all the parts). And the only solution he offers is for me to by a new lock. I tried to speak to this so called Mike but he refused to talk, stating to "never call them again" and then hung up on me. Well Mike, I have no reason to call again. And I highly recommend nobody else does either!!! Horrible service! read more
