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    AOK Movers

    2.7 (3 reviews)
    Closed 9:00 am - 12:00 pm

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    11 years ago

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    William M.

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    DJ Hanley - DJ Hanley Removals & Storage, Overseas Delivery, Wicklow

    DJ Hanley

    (6 reviews)

    Can't believe this company is still operating. Had my furniture in storage and they lost it…read more Brought them to court. Awarded compensation. They still refused to pay. Use at your peril !!

    If I could give this 'International' Company a minus star rating I would…read more They are a member of BAR which is supposed to mean that they are, professional and reliable - they are not. I initial spoke with Dave in Hanley's back in November 2010 explained I was selling a house in Cardiff and I wanted them to pick up some furniture and deliver to Dublin. The price was arranged. There always seemed to be a legitimate excuse for not picking up my furniture. House sold in December. Okay there was Christmas and bad weather. So when that all calmed down I was back on the phone. Dave never returned my calls. I was given other dates and they would not show - I was given possible dates which were not confirmed. Remember house sold with my furniture still in it! A week last Sunday I had a phone call from another company say that they had been asked to make the pick up on behalf of Hanley's and I gave them all the details again. I was told they would be picking up Friday or Saturday (I am writing this on the Monday after). I was asked to have the money ready as they would deliver the furniture to me Sunday morning at 6am. Had to be cash and had to be sterling. Nothing happened on Friday. Saturday I called only to be told that they had cancelled the job last Wednesday and had advised Hanley by fax. Today, Monday, I have been on the phone most of the day trying to find out what was happening. Calls not returned. Excesses were made. Dave said he was dealing with the matter personally!!! Still calls not returned as he was not at his desk or he was in the Warehouse or in a meeting or in the Toilet (kidding about that). I wished that Dave had given this matter his personal attention last Wednesday when they were apparently advised the company they had arranged to pick up my furniture were cancelling. Another call was made to them as I wanted to check what time they closed the office and I was told 5:30. 4:39 he left a voice message on my mobile - strange as I was not on mobile or landline at the time. I called the office 4:50 to be told he had left for the day. What now? I have no idea. All I could do was ask that they contacted him on his mobile and call me urgently as of 18:06 no call. So much for personal attention! Of course I would not dream of saying that this company has been unprofessional, unreliable, unreasonable or lied to me. I wonder when they will call next?

    Careline - Secured Storage

    Careline

    (16 reviews)

    Newcastle

    Avoid at all costs. Unfortunately our experience ended…read moreextremely badly. The packing of our late Mother's treasured belongings was so dreadful, that many of the antiques, art and valuables were destroyed or irreparably damaged. It was an altogether heartbreaking experience. No care or respect was shown for any of the things entrusted to their care. So sad.

    We had an incredibly disappointing experience with Careline in relation to the transport of our…read morepersonal belongings from Spain to Ireland. Both the transportation service itself, and the customer care received post-delivery, was very poor. I arranged for my belongings to be transported from Spain to Ireland. This included two BBQ's, an office desk and chair and a dressing table and chair, as well as numerous boxes of clothing and kitchenware. I chose Careline for the transportation service as I was keen to support an Irish business on my return to Ireland. The items were collected from Spain on 6th November and I was contacted on 15th November to arrange delivery to my home in Ireland on 19th November. The delivery team were very helpful but they had identified that of the two pallets being delivered, there had been an issue with one pallet which resulted in damage to our belongings. The delivery team took pictures of the damage identified and confirmed this would form part of a report to be provided to us. The issues identified were as follows; 1. The legs on our dressing table were broken and the table had been scratched 2. One of our boxes of clothing had significant water damage and was open on delivery 3. The office chair was saturated with water 4. Both BBQ's had been damaged beyond repair (our Kamado Joe ceramic BBQ was smashed to pieces and attempts had been made to sellotape the pieces back together and the Weber BBQ was entirely misshapen) The delivery team confirmed that we should have received a report the day before the delivery to notify us of the damage caused and with pictures and an explanation for same, but this was not received. I immediately reached out to Careline and the level of service received from this point onwards was terrible. I was not provided with any report outlining the issues with my belongings, any pictures of the damage caused, or any information about what occurred during the transport process which led to the extensive damage. I requested this information on numerous occasions and received very vague and non-committal responses from Careline. Careline were solely focused on submitting an insurance claim against the damage. I reiterated on numerous occasions that this could not be completed until I had a full report of the damage caused and pictures to support the claim. Notwithstanding this, Careline submitted a partially completed insurance claim without my consent. After numerous attempts to obtain additional information on the circumstances surrounding my items and a request for a partial refund of the significant amount paid (c. €2,800) given the poor quality of services received, I requested a call from the Managing Director. I subsequently received a call from Kevin Carey who acknowledged that the service provided had been below Careline's usual standards (as had been accepted by Careline in numerous emails previously). Kevin further confirmed that we should be entitled to fully reclaim the cost of the damaged items under an insurance claim and that he would discuss internally regarding a refund of the fees we paid. Ultimately, following extensive back and forth with both the insurance claims agents and Careline, the insurance claim is covering 2/3rds of the cost to replace the damaged items and Careline have only offered a 'goodwill gesture' of €200 against the fees paid. This means that we have not been made whole as a result of the poor service provided by Careline and, despite accepting that the services provided were below par, they have offered less than a 10% refund of the fees paid. We allowed Careline plenty of opportunities to provide a reasonable resolution to this issue but I have now come to the end of the road and am entirely dissatisfied. We therefore thought it was important to forego the €200 'goodwill gesture' and write this review so hopefully other customers can take this into account when considering engaging Careline for transportation services.

    AOK Movers - movers - Updated May 2026

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