If I could give zero stars I would. I travel full-time around the country and utilized this location to start my membership. Last week I contacted them via email letting them know my key fob wasn't working at other gyms. I had already called the company they use for the financials, etc, to make sure nothing was problematic on my end. Nothing was. The gym mentioned that in the email as well. So there shouldn't have been any reason, given it was past the amount of time, after initially signing up, that they only allow same gym access after-hours. After those first 30 days are up, we're supposed to be able to go to any location in the country. That isn't working so far. So I emailed again. They were quick to respond the first time within one day, but passed me off to the other company you're supposed to call. Said to check with them what to do. It made zero sense. And this time, I still haven't heard back from them in a week.
The second part of this is that there have not been a single processed payment that was the same amount. All 4 times have been completely different charges.
Worst gym experience of my life. Complete waste of my hard earned money from my pension, as a veteran.
Avoid this place at all cost. Now I'm on to deal with my bank, reporting them, and blocking them from accessing further funding because given the stories from others regarding this specific place, so far it looks like it will be pointless to trust they will be ethical and provide a simple cancelation process and stop pull on membership payments, for quite some time. No thank you. I would rather get ahead of the issues and disconnect from a ridiculously toxic situation from a gym of all places. read more