Called as car battery dead. Called AAA Another service was called the night before and was told bad…read morestarter and I would need a tow and a garage. They left me n car at home. Called Aaa again the next day and the tow truck guy wouldn't come unless car had snow removed to their liking. I told them it was shoveled out. They told me to call back. I tried several times no response. then looked and Antillas was recommended. They called right back and came the next day to tow my car. Before towing they rechecked my battery and were able to jump start right away. No need for towing. Excellent service. Polite. Friendly. Took care of calling AAA for me and payment through AAA. Yes. Call them for service. 10

Anttila's Towing was professional, kind, and extremely efficient when my partner and I found our…read more4WD vehicle trapped in 4 feet of snow. Called them after a recommendation from two other towing places and they were at our location in less than 20 minutes to pull us out. Would HIGHLY recommend them, not only for the cost/value but for their speed and consideration. THANK YOU ANTTILA'S TOWING.

Wow. Let me first start by saying I am a college aged girl with zero knowledge of cars. Literally…read moreevery place I've EVER been to I've felt as though the shop didn't value me as a customer EXCEPT THIS PLACE. Service was INCREDIBLE. I was nervous taking my 1978 truck anywhere, especially since it was running pretty bad. I had no clue what was wrong and after I ran it bone dry on gas (yes, i know) it wouldn't start. Shout out to marquette detailing as they towed it to south side's shop. I got a call the SAME DAY saying they looked at it and it just needed A LOT of tune ups. IT WAS READY LATER THAT DAY. Literally where else?!?! I know stuff like this depends on the issue, part availability etc but holy cow was I excited. I attached a picture of my invoice for anyone who is curious! The total was $656.88 Although obviously expensive and hurt my wallet, as soon as I started my truck, shifted into drive, and stepped on the gas, I knew they fixed the issues. My truck struggled going up hills (hard to drive in MQT) but now it runs SO SMOOTH. They also have an after hours pick up spot for your keys and it was very convenient, as I worked late that day. From the moment I stepped on the gas I knew they fixed it. A special thank you to Jerry Spruitenburg (service advisor) for making me feel like a valued customer and treating me so kindly, as well as the best tech around, M Codd (sorry I don't know your first name), for using your mechanical magic on my old Ford! It literally feels like a brand new truck!!! South side was truly the best place I've ever been. THANK YOU

We were camping in the UP, 8hr from home and our alternator went out. Our battery died and Jerry…read morewas THE ONLY one to hold an emergency spot for us in a 20mile radius of Marquette that same day (everywhere else wouldn't help us for over a week). He ordered the part and the mechanic Marshall got us in and out in no time and did thorough testing. Thanks to them we made it home and it was a great price!

They took my car in for a headlight replacement, then explained I needed a new assembly and…read moreverbally quoted me a new one on the phone, I asked if I could purchase my own and bring it in. They said I could but said they would check their second-hand supplier. They called back and said they could get me a used one for $117 dollars. I asked them to order that part and we scheduled for a week later. They call me the day before my next appointment to say that they never ordered the part because they didn't know if I wanted it. I say no problem, and we reschedule for another week out. I get my car in the next week and they call me midday to explain that they can't align the headlights because the older headlight assembly is too oxidized, but they have a lens restoring system they trust and could use it then align the headlights. I reply that I'd like them to do it if it can be done today, but if not, that's okay and I'll pick the car up either way. At the end of the day they call to explain that they couldn't get it done, but I could schedule another time for them to finish it. When I arrive to pick up the car they give me an invoice with 2 concerning things: 1) A $350 headlight assembly billed because "that's the one they bought." 2)$110 dollars for a headlight alignment that never happened. I was able to let the shop manager hear the voicemail where they quoted me $117 dollars for the assembly. After that and a 5-10 minute conversation between their mechanic and shop manager, she offered me $140 dollar refund...still $90 more than their original quote for the assembly. They said they would do the alignment free of charge in the future, but left it on the bill for $110. I asked if she felt that they were obligated to the original quote for the assembly. She said no because that's not the one they bought and explained that their guy was "just learning the ropes." Overpriced, under experienced labor and poor communication on pricing. I want to keep my business at a locally-owned shop, but these guys are making it too difficult and too expensive. UPDATE: The shop manager contacted me over the weekend to apologize, make a plan for finishing the job and adjusting the pricing. Thanks for doing the right thing LeMoine's!

Great service! We are from out of town and they fit us in to fix my son's car that broke down. The…read moreservice was great and they were so quick so we could get on our way. Great people!

Jaden was there within 15 minutes and we were able to ride w him to my friends to get the vehicle…read morefixed. Great young man, great conversation! highly recommend!!

They don't like to tell customer what really happens to their vehicle they like to delete reviews…read morethat are bad so they keep all the good ones so it looks like they're a good company but they're not they like to steal and take things from you even though you try your best to get your car back and when asking for certain service to get towed somewhere they deny just want to take it back to the shop

Just bought a new truck from Fox. My sales guy was phenomenal. The process was so smooth and quick…read more Service has also been the best and is why I continue to make the "trip," from Marquette for all my service. Thanks for an amazing first new truck experience. Please keep my sales guy around. He set the bar very high.

I've been doing business with Fox negaunee for a while now and their service never disappoints…read more This is my second equinox I bought from them. my last one was 6 1/2 years old. Still in great shape, just wanted a new one. I've done all my maintenance through the service department. I highly recommend Fox and am looking forward to enjoying my beautiful new equinox. Thank you Dan Shelofoe. Your service and knowledge was excellent. Jean A

I cannot say enough great things about the staff at Ideal. Setting up appointments is super easy…read moreand VERY convenient! The staff is knowledgeable and friendly. We thought bringing a foreign car to the rugged north - with no dealership in sight - was a dicey decision, but the folks at Ideal have taken care of everything that our precious VW Beetle needs. I feel that we are treated very well and we receive expert care here. As a woman, I'm giving extra kudos for the Ideal staff, because they make me feel heard and respected. I am an old school motor head, having wrenched on cars with Dad decades ago. Sadly, so many shops and dealerships have acted as if I didn't know a dipstick from a torque wrench. The folks at Ideal put me at ease right away and make me feel very confident with their estimates and opinions. While I never hope to have car trouble, I hope that I can always limp to Ideal to get things fixed!!

They were super communicative and really came through in an unexpected time of need. Not only was…read moretheir work impeccable, the cost was lower than the estimate because the labor time was shorter than expected. It would be easy to leave the few dollars tacked on the end because I wouldn't have known otherwise, but no. Now that's appreciable honesty right there!

My Jeep Wrangler had an issue with a recent software update which made it unsafe to drive…read more Ultimately, there was nothing that could be done at the dealership service center until a patch was pushed out by Jeep. My review here is thanks for understanding and patience that Andrew had with me. He had a very full plate already, but he helped me work through my issues, which greatly reduced my anxiety about the software problem. He tested my Jeep which gave me the confidence to take a long drive back home. I was worried I'd be nickel-n-dimed but nothing of that sort happened. Thank you.

KUDOS to Bill Hemmila and the entire team at Fox. This is the third or fourth vehicle I have…read morepurchased, either from Nelson or Fox. Bill understood what I needed and helped me get it. Now if I could just get the driver's seat in the right position I would be a happy camper, lol. Bill spent a great deal of time explaining the vehicle, pairing my phone and showing this old man how all the technology works. Thanks Bill and everyone. Tim Bennett