This business needs a refresh on customer service. I was greeted by a male staff member who was…read morerude from the beginning. When I picked up my item it was expensive and yellowed. When asked about the yellowing they proceeded to insist it was how it was dropped off. The item itself cost less than what was charged. I would not recommend this business based on cost and customer service.

Had my coat dry-cleaned and was charged $80!!! My other jacket was charged $40!!. This place is…read moregetting to be very very very expensive!!!!

Great service, pricing, and attentiveness to items brought in. Items are ready when they say there…read moreand are handled and packaged with care

My pleated skirt lost it's oomph at another dry cleaning place closer to me and EM Drycleaner was…read moreable to bring it back to life! Highly recommend!

I continue to look for a new laundromat! Prices are high here and machines don't work ... they…read moreneed a rest or broken. Current staff is rude! Place is dirty! Owner must be taking $$$ and not putting funds back into business. Dump! Caution!

This was my first time visiting this laundromat today. The place was spotless and a friendly…read moreemployee was constantly cleaning and picking up and saying goodbye to customers as they left--this is much appreciated; made me feel comfortable and welcomed. The washers are brand new, environmentally friendly, fairly quick, and seemed to make my white clothing and towels even whiter, if that's possible. I put my lighter items in one small washer, the dark items in another, then used a medium-sized dryer to dry them all. I like how you can buy as much drying time as you need with the medium-sized dryers instead of wasting quarters. There is a change machine on the premises that will change up to $20 bills into quarters and an adequate amount of seating and folding tables. Perfect location as it's right near the Market Basket down the street so I can hit the supermarket after cleaning my clothes. Will definitely be back!

Great service! Had alterations that turned out beautifully. I highly recommend this business.read more

Excellent service. Kind friendly staff. Pressed a bridesmaids dress that had been wrinkled during…read moretravel! It came out perfectly. Highly recommend.

I have been coming here for months, since my apartment building laundry doesn't work half the time…read moreand is incredibly slow. The machines here work and are fast, and get my clothing clean. More than that, the staff is super friendly and helpful. Case in point, today, which motivated me to write this. The staff turned what could have been a disaster into a pleasant experience! I had loaded a LOT of clothing in a 75 lbs. machine, and the machine ate two tokens ($2). Asked for help, and she couldn't get the tokens to work, and couldn't get the machine to cooperate with app pay. The other large washer didn't take app payments, and they don't carry money, so I could have been out $2 But no! The wonderful woman instead paid $2 for my drying! This whole time she was friendly and apologetic, sorry for how long it was taking, asking if I needed to go and offering to do my clothing for me if I had to go. I didn't have anywhere I needed to be so I staid, but she was just so nice. This place is great. If you don't have in-unit laundry, come here.

Met the owner of the laundromat when it first opened up and was explained how the machines worked…read more Staff was very friendly when they first opened and gradually became tired irritated attendees, which is understandable because the place is always so busy. The machines are great except for the drying machines that always seem to have gunk in them or are damaged because previous customers leave nails that get caught on to the machine. There's only a handful of folding tables but they're spacious. On warmer days they prop open the door that often times has a nice breeze and airs out the place but what I dislike about having the door open is when customers as well as the employees smoke right by the door while people are folding their clean laundry.

They packed up, left and had all of their customers clothing picked up and removed. No warning, no…read morephone calls no explanation. Our business suits, shirts gone with zero communication before or after. Was a customer of theirs's from the day they opened in West Concord. So much for loyalty.

I have been using Top Cleaners for years, both for dry cleaning as well as for alterations. My…read moreclothes come back looking like new. They are also very honest; if there is a stain they don't think will come out, they will tell you that in advance. Additionally, Nikki, the owner, is just lovely.

Would recommend it was a lovely place and good prices. Great location next to some Chinese foodread more

Make sure you count your quarters from their change machines. It shorts you 1 quarter on a $10…read moredollar bill every time! (The machine only give you $9.75 in quarters from inserting a $10 bill)

I'll let you debate if it's worth the price…read more. $27 for 1 suit pants, 1 tie, and 1 suit jacket. 3 pieces. Outrageous for dry cleaning. (The reason for -1 star) The reason for 4 stars is because they told me this price when I dropped it off, and because I was pressed for time and this is the only one in the area with good reviews, I went with them. Also, they got all 3 pieces done in the time they said they would. And they made my suit that was covered with weird stains look like new. You debate if it's worth the price. This is one of the few decently reviewed places in the area surrounding Lowell, so I went to it instead of others actually in the city. I'm probably gonna go somewhere else for half the price, I just have to find one that has good reviews first.

here's an update on becoming a regular with michelle's cleaners: fantastic! i picked up my two…read morecashmere sweaters today and they're wonderful. when i originally dropped them off i asked for a cleaning and to remove the storage smells it may have lingering. once i got home and removed the plastic they were both so soft along with no odor. i did have a few moth holes in the green sweater that i plan on repairing by sewing and i made sure to mentioned it. i appreciate that they weren't ripped further nor any additional holes once inspected. i make sure to tip when i'm able to because the work is shown whenever i pick up my drop offs. it's great to have oscar and the owner interact kindly, it makes me feel welcomed and keeps me coming back. michelle's will continue to have my business and i'm happy to always support local small businesses. i prefer quality and will pay the price to meet that expectation, i highly recommend them!