I really wish I read the review before bringing my husband's uniform here.
We went in requesting the uniform to be military pressed, and specifically said do not dry clean. They gave us a price which would total to about $40 just for pressing.
When we arrived to pay and pick up the uniform, they told us the total would be approximately $78. We questioned why the big jump in price, and they informed us that the uniform HAD to be dry cleaned for them to press it. I can't even describe just how upset I was to pay double what I was told, but also not one person thought to call us to ensure it was still ok to proceed with the service.
Against my better judgement, my husband decided to bring it back to get it cleaned and pressed, because he actually enjoyed the service the front desk employee provided. Upon arriving to pick up our order, we were informed that the SUPERVISOR did not know how to press it, therefore, it was not done. Now, this is on Saturday afternoon and he needs his uniform for Monday and cannot arrive to work without being pressed. Most dry cleaners are closed on Sundays, so this is beyond upsetting.
The fact that this place has someone managing the store and cannot provide the appropriate customer service is comical. I am still waiting for this "supervisor" to call me back after the initial service, and this was almost 3 weeks ago...
DO NOT WASTE YOUR TIME OR MONEY HERE. I wish I could give a negative start. read more