This was my second time experiencing the same issue. The first time, I had a consultation for hair colouring with Giovanni. He explained everything clearly and told me the price would be £95 for a wash, colour, and blow dry. Unfortunately, on the day of my appointment, Giovanni wasn't there and another staff member did the service. At the end, she asked me to pay £140. When I questioned the difference, she gave me vague excuses. I didn't want to argue, so I just paid and left.
This time, I booked a bond repair treatment over the phone, which was supposed to be £15. I made it very clear that I only wanted the treatment, not any styling. She still tried to sell me a blow dry, but I declined and confirmed I only needed the £15 treatment. Again, the same staff member handled it, and at the end she charged me £45, saying that a "normal dry" costs the same as a blow dry. The "normal dry" was just sitting under a hooded dryer, with no extra products used (as I had specifically requested).
It's not about the money--it's about transparency. Prices should be explained before doing the service. The way this has happened twice now makes me feel like I'm being scammed. read more