We absolutely love Greer, Arizona, which makes it even more disappointing to say that our stay at Antler Ridge Cabins was one of the worst-managed vacation rental experiences we've had.
Antler Ridge is managed by The Lost Resorts, and our host and primary point of contact during the stay was Annie.
When we arrived, the cabin was extremely dirty and did not appear to have been properly cleaned or inspected. There were scuffs, chips, and handprints all over the walls, along with what appeared to be a trail of mud across the ceiling.
The maintenance issues were just as frustrating. The bed and box spring in our bedroom were broken when we arrived, and it took several days to get them addressed. One of the ovens did not heat properly, and the dishwasher was broken and was never fixed during our stay.
More concerning were the safety issues. The gas grill was leaking gas, which we felt presented a serious fire and safety hazard. The cabin was also advertised as having a child-safety feature at the top of the stairs, but it was not there when we arrived. When you're staying in a two-story cabin with children, an advertised safety feature like that matters.
Access to the property was another major problem that guests should know about before booking. The cabin is reached by an extremely steep, unpaved hill. Multiple vehicles in our group were unable to make it up, which meant we had to hike our luggage and belongings up and down the hill. We understand that this is a mountain property, but access this difficult should be clearly disclosed so guests can determine whether their vehicles can safely reach the cabin.
Communication with management only added to the frustration. Annie was our contact for Antler Ridge/The Lost Resorts, and we reached out regarding issues during our stay. We also requested basic supplies such as additional trash bags and paper towels, and those requests went unanswered.
We understand that things break and problems can happen at any vacation rental. If this had been one or two minor issues that were quickly addressed, I wouldn't be writing this review. What made the experience so unacceptable was the combination of an extremely dirty cabin, broken amenities, safety concerns, difficult and poorly communicated access, and a lack of responsiveness from management.
Greer itself is absolutely beautiful, and we will definitely return to the area. Antler Ridge could also be an incredible place with proper cleaning, maintenance, communication, and management. Unfortunately, based on our experience with Antler Ridge, Annie as our host/contact, and The Lost Resorts as the management company, I cannot recommend this property. read more