I went to visit RS Orthodontics and was informed in order to receive any information about…read morecorrecting my underbite created from a sleep apnea oral device, there would be a charge for a consultation of $50, which I agreed to pay. As soon as the orthodontist stepped into the room, I informed her that I was retired and didn't have ortho insurance and was concerned about the costs, she stated, if costs is the concern, I'm not going to be your low cost solution. I sat in the chair for 5 minutes and she charged me $50. More interested in making money than taking care of patients.

I agree with Mary S. At no point during my…read moreexperience was I happy with rs ortho. Dr.Sebbahi herself was rude and disrespectful not only to me but to her workers. She never knew what she was doing. If a brace came lose, she left it, her course of treatment was never clear, etc... She never talked to parents directly. I noticed she never had the same workers and could not keep anyone. She was never able to get my insurance after 3 1/2 years. When we wanted the braces off, she wanted us to sign an agreement. We are now at a different orthodontics with braces again, because even after 3 1/2 years teeth are not straight. Overall, I wish I had asked around more because now when we mentioned where we went the reaction it never good, and everyone seems to have the same kind of story.

I needed a crown on a molar and Dr. G gave me a perfect one! The staff is also pretty perfect from…read morethe moment one enters the door. They get an A+!

Love this place!! Called three different dentist offices for an emergency veneer reinstallation…read morebefore a major trip out of town. This office was the quickest to contact me and in place of the old veneer, I had a crown made and the two week wait was worth it! I am now sporting a nice looking set of teeth although the crown is in the front. I am also deaf myself and the staff is very accommodating. Came back for a dental cleaning although I have my regular dentist. This is now my go-to. The dentist is also nice and professional!

Everyone from the receptionist to the owner have been top notch in every aspect during every visit…read more Susan went out of her way to answer my barrage of questions and I always leave out of there feeling like I was a vip. I'd recommend them to anyone I know!

First off they made us pay everything up front before we could even see the doctor. They reassured…read moreus that insurance would pay back what was owed to us. Proceeded with the worst experience ever. My temporaries never made it lady two days. I was either snaggle tooth or toothless after paying thousands of dollars. Even after getting the permanent teeth they could only offer a couple of "white" options, fast forward... now they are saying we owe $2,500!! They have the nerve! If anything insurance uses us, not us receiving another bill from this corrupt company.

First visit to the dentist in too many years... I'm pleased…read moreto state that I have nothing but the most positive dental care experience with Hagerstown Smiles. From the moment I arrived, I was warmly greeted and felt like I was most welcome as a new patient. All of the staff were cordial and professional with their examination, treatment and follow-up visits. I would without reservation recommend Hagerstown Smiles for your family dental care.

The worst experience. They cannot make any appointments shorter than 8 months. I called to…read morereschedule for August '26 and they told me March '27. Who goes to the dentist every 8-15 months?

My dentist extracted a badly damaged molar this afternoon. I told her multiple times that I cannot…read moretake ibuprofen as it interferes with my blood pressure meds. So she agreed to call in a prescription for a few Tramadol - only she didn't. She went home to her family while I am now going to suffer in pain all night. Do not patronize this practice. I am done with them (last year they totally botched an extraction and I had to beg them for pain relief). If you are reading this, anyone at the practice, do better. Frank Boyle Knoxville, MD

I have had a lot of dental work done over 60 years and I am very satisfied with the friendly and…read moreskillful care I receive from the doctor and staff at The Smilist Dental. I have been going to this practice for 3+ years and have always had excellent care.

I could tell I was in good hands. He explained everything, was courteous and obviously very…read moreskilled. I highly recommend him. The waiting room is warm and the staff are very nice.

My first visit to Dr. Rainieri went well. When I called to make an appointment, they asked for my…read moreinsurance and told me that they had to call insurance to verify things were covered before an appointment could be made. (This makes perfect sense as it protects me.) Since I only have a discount dental plan, I didn't need to wait and was able to make the appointment. The woman was very nice on the phone. Upon arrival, I was given 3 forms to fill out. While doing so, there were several clients in and out. ALL of them were treated with respect and kindness. One woman came in to talk about a bill she was having issues with between the office and insurances. It was very cordial. Time was taken to make sure they had proper insurance for both the woman and her husband. They had a complicated insurance process. The office staff and the woman worked through the issue with NO rudeness or disrespect. I was also treated with respect and kindness by the office staff and the dentist for the entire visit. Please disregard the negative reviews here. Sometimes people want it to happen a certain way without giving regard to the necessary office processes. These women in the office were VERY VERY Nice and easy to work with. I have to go back for another visit or two and am happy to have found such a great place (even though I have extreme dental visit anxiety)

After going to 3 other orthodontist offices to get quotes, the 4th one WON our business. I felt…read morethey had the best plan, were honest and really spent time with us to consult and look over my child's teeth. They also were decently priced for what we need which is a bonus. I wouldn't hesitate to recommend them.

This is a wonderful orthodontist to work with. My daughter needed braces but also had some…read moremouth/dental issues. They are working with us to properly align her mouth. She will be getting a Herbst Device within the next couple of months. They have been very kind and patient with her every step of the process. They have made sure we both understand what is going to happen and explained everything in detail until we were satisfied. The staff here is very friendly and professional. They are so polite and caring with the kids. They really take their time with each patient. This office does set a level of expectations for dental hygiene for your child. I really like this practice. Instead of just telling the kids they need to brush their teeth, they go into detail explaining why and even showed a video on what can happen if they don't. I would definitely recommend this office to anyone who has kids that need an orthodontist.

I was traveling from California, and my crown came off. As I was traveling through Hagerstown. I…read morecalled and they were able to get me in that same afternoon and get me taken care of. It was wonderful, they were wonderful and incredibly helpful and kind.

Went to Dr. Weir for a routine cleaning. They wanted to do multiple X-rays including a panoramic…read morebefore they even looked in my mouth. No exam no clinical evaluation nothing. Just straight to imaging before a single instrument touched my teeth. I declined because there was no clinical reason to image me yet. They hadn't even examined me. The ADA's own guidelines updated January 2026 say X-rays should only be ordered after a clinical exam establishes a reason. You can't justify imaging a patient you haven't looked at yet. That's not dentistry that's a revenue protocol. When I declined they refused to proceed with the cleaning I came in for. They would not clean my teeth unless they got their X-ray money first. So a routine cleaning was held hostage behind unnecessary imaging I never consented to as part of that visit. They had already taken the panoramic before I had a chance to fully decline it then charged me for it anyway when I walked out. When I pushed back the dentist tried to justify it by saying "digital X-rays give off less radiation than the old ones." That's a true fact used to dodge the real question. Less radiation doesn't mean you need the image. The question was whether there was any clinical reason to X-ray me at all and the answer was no because they hadn't even looked in my mouth yet. Here's the part that should actually worry people. The panoramic X-ray machine is visible from the waiting room. No shielding. No lead walls. No separated room. There's also an X-ray machine mounted in every single exam room. No lead-lined doors. Nothing. Every person sitting in that waiting room including kids is potentially catching scatter radiation every time they image someone. Dental X-ray rooms are required by state radiation safety regulations to have structural shielding. This office doesn't appear to have any. This isn't healthcare it's a billing conveyor with a radiation safety problem on top. They image every patient who sits in the chair because the panoramic machine needs to keep paying for itself. A panoramic runs $100-$250 and costs them basically nothing to produce once the equipment is paid off. Nearly pure profit and they won't even clean your teeth unless you let them run it first. I have reported this office to the Maryland Department of the Environment Radiological Health Program for the unshielded radiation equipment. I will file a complaint with the Maryland Board of Dental Examiners for requiring imaging with no clinical exam and charging for an X-ray taken before informed consent. I will file a health billing complaint with the Maryland Attorney General Consumer Protection Division for the unauthorized charge. If you've been to this office and had a similar experience I'd encourage you to do the same.