UNPROFESSIONAL. We hired this company to do house painting and a fence stain. After the house painting, we noticed dirt and debris had been painted over leaving rocks and dirt stuck to the house. Some of the plants next to our house were trampled. Paint spatter was left on walkways which was difficult to remove. Paint spatter left on bark surrounding the house was nearly impossible to clean, there are still fragments of stucco in our bark. The crew left trash and cigarette butts in our yard. Certain areas were missed - one example, they painted right over a power chord leaving a strip of unpainted area underneath this chord.
When it came to staining our fence, they painted directly over dirt and debris again, even painting directly over bird droppings, and dirty hand prints. The Fence obviously was not cleaned before they stained it. After speaking to various professionals, they confirmed that it is protocol for a fence to be power-washed and dried before it is stained.
We complained about these issues several times to the owner and were completely ignored. When it came time to collect payment, suddenly the owner was very responsive and was easy to contact. When the day came for him to collect his payment, we finally had our opportunity to share our frustrations.
We voiced our concerns but the owner never apologized or asked what he might do to amend the situation. We were fully intending to work out a deal and pay, but before we had the chance, the owner said, "I've been doing this for 20 years and I never had anyone complain as much as you. I'm going to handle this how I do the other people who refuse to pay." We asked for the invoice so we could talk it out, but he refused to give it to us and left. A few days later he threatened to put a Lien on the property to collect his money.
As far as the big picture, the overall paint job of the house was satisfactory, but it was not worth the stress and horrible customer service. read more