Everything was wonderful.... up until the wedding day. 100% honesty here - The staff went above and beyond for me to do whatever I needed... if they did that on my wedding day, they would of had rave reviews with all five stars and I'd be recommending them to absolutely everyone, heck, they'd have a new promoter / marketer for their business! But unfortunately, that's not the way it went. We were supposed to have Thomas as our maitre'd and they instead stuck us with the worst most unprofessional maitre'd I've ever met. He was supposed to make our wedding stress free... yeah umm NO. Let's put it this way - I left my wedding at the end of it CRYING, and I'll tell u why! There were people that dropped out so we said instead of refunding us the money, they could replace it with bottles of cristal. We had three at first, then when I came to drop the last of my stuff off there was more people that dropped out so I notified Rachael about it and she's like no problem we will add another one in. ....wedding day comes along, suddenly we owe a $600 bill for it. WTF?! Oh it gets worse... three times... during our wedding mind you, he harasses us about this godd*** bill. Like.. why would we add something on when we can't pay for it? Then Catarina says to me... well you got plenty of checks in that box... EXCUSE ME?! keep in mind I tell her we don't have our wallets on us and then proceeds to tell me, "your money situation is not my business"... then why the heck would you Make some snarky comment about my guests leaving money in the box?! Keep in mind, 11 more people did not show up on our wedding day. We PAID FOR THAT FOOD. Did we get it? NO. That's legit like going to a restaurant, ordering food, not getting it, getting a check for it and leaving. And they want the money for the cristal... LMAO. They are money hungry thieves plain and simple! They owe us over $2,000. Maybe I should badger them three times about it like the maitre'd did at my wedding. Also - we ran extremely late. I didn't even get to do a lot of the things I planned!! My wedding was ruined. While the food is great and the venue itself is nice, the staff I give negative a million stars. Stay FAR FAR AWAY from this venue. As nice as it looks - the staff's crap attitudes, not so much.
EDIT: After expressing how upset I was, the manager said to me that she was gonna give me a $500 gift card to the venue and a $700 check because she "felt bad for what Catarina said to me" on my wedding day, regarding her disgusting statement about paying for the champagne with the checks I received from my guests as wedding gifts. Apparently she saw my review because I called asking where this money was, and instead of speaking to me like an adult to try and fix this, she had her receptionist tell me for her that "the damage is done" and she won't be having any contact with me and that I got everything I asked for per contract. Soooo... paying for 10 or 11 meals that I never got was getting everything I wanted? That's how the contract works? INTERESTING. This is legit going to a restaurant, ordering food and instead of getting the food you ordered, you get a check...for food you never received. She even tried to make some kind of lame excuse saying "it's more than just the food that goes into it" and she's right about that, I know that, and if it was only two people that didn't show up that day, I wouldn't care as much and wouldn't expect those meals, but we are talking about at least ten people here at $230 a head (including taxes and fees). You don't wanna give me some kind of compensation just because I exposed what happened at this venue? Wow. Ok! I'm fully within my first amendment rights of free speech, I have the right to post a review of my experience, so what's the problem? Because it's negative?! Smh. How about fix the issues instead of b-tching and moaning about a bad review. The one person who I truly have no issue with on the other hand is Andrew - that man is the best damn staff member you got and went above and beyond for me - if I had him as a Matre'd that day I know for a darn fact none of this would of ever happened. Make him the manager. He deserves it! If anyone is gonna have their wedding at this place - go to him. But - LOOK AT THE CONTRACT. Make sure that if people don't show up on your big day you still get your meals. This place has no problem taking your money but giving it back, FORGET IT. read more