This is Dana from Another Man's Treasure. I am responding to Kenneth's review.
I normally would not because I respect any opinion of our store.
I couldn't figure out how to respond other than writing one - sorry.
1st -Kenneth asked for us to come out and take a look at what he had. He claimed to be under a time frame and was unable to get rid of his items. He did not have a truck to bring the items in or the man labor to lift and move the heavy furniture. He said he needed everything gone within just a few days.
2nd - He claims he gave us a household of furniture - that is not the case. There was dining room furniture, a couple of old sofas (that I got $1 - $5 for), hutch, and misc items.
3rd- we don't do pick-ups. We did the 2nd year but no longer offer this service because I don't have the labor to do this or the time.
I did this because he claimed he needed help. I also rearranged my schedule to go out after work because he needed it all gone asap.
4th- when I went out to look at his items -he told me he was going to help load and he offered to help the entire time. He said just send your husband out with a truck and I will be here to help load and unload.
So I calculated space on our trailer and how many trips it would take and also time for 1 hour for both him and my husband. It should have fit on 1 load. I also hired an extra person privately out of my own expense to help knowing my husband has injuries, a long with the use of our truck, trailer and our time.
I paid for 2 1/2 - 3 hours, and gas money for labor for 2 people. It took more than twice as long as I thought. I was not happy when the guys came in and told me Kenneth lifted a couple random items but spent his entire time screaming at someone on the back deck on his phone. They said they never seen such a thing and felt uncomfortable.
They said all there was left was the table.
I told them the $40 table is not worth another trip for 13 miles paying 2 people $15 an hour and gas that he can do his part and bring it in himself.
5th - I nicely left a message right when they came in with the load explaining it all. Not 2 hours later. It went straight to voicemail- so he was probably still on his phone.
6th- I have never been sooooo disrespected by a customer in my life!!!! Kenneth called and left a horrible message which I still have to this day on my cell phone. He also called the store phone screaming.
The next couple days he then brought 2 car loads in of extra items and the table which fit perfect in his SUV. (Which I don't get- if you were so mad and thought we did wrong - why did you continue to donate to us instead of the thrift store right next door?). I nicely went out and helped unload the table and all the items and was kind to him
7th - on his last load and after putting down the last box - he stepped forward right in my face. He said do you have a Yelp page? I said "I do- I am still figuring it out but we are on there". He said "I am going to do everything in my power to make you lose your business." He cussed and screamed at me to the point where my friend Mary overheard from the inside of the store and came out and had to get in between us and scream at him to back away from me.
The only words that could come out of my mouth was - "I feel sorry for you - if you keep living your life like this with so much anger - you are probably going to have a heart attack - and I will pray for you." Well- that sent him over the edge and he got in his SUV and left.
To this day - I have denied pickups. I have never been so humiliated and disrespected by a customer in the last 5 years. He even called my husband and I could hear him screaming at him standing 10 feet away.
My rant is over........and I left a lot of words he said and mean things he did out of this post.
Thank you all for listening. read more