Breathe…read more After a few bouts of pneumonia and allergy problems, I was referred to find an ENT. Oh and a clogged ear. Did a Google search and read a bunch of reviews and chose Dr Kaplan. WIN. Made an appt and got in fairly easy. The office is in an older style building but very nice. The front staff are friendly and helpful. I recommend new patient fill out the forms online. Saves major time. Went in and Dr Kaplan worked his magic and cleaned out my ear and prescribed some meds. He asked me if I had allergy issues and said my nasal passages was blocked. He suggested a CT scan of the cranial something to see if I was a good candidate for balloon sinuplasty. He sent in a tech to help me with the insurance. Mine covers the $100 copay if I call for authorization. Apparently they did this quite often. After the CT, he showed me the blockage and we scheduled the procedure. The procedure was done a week later and it was magical. I could breathe better and sleep better. The only payment was $35 co-pay and then a $100 co-pay for the anesthesiologists. There was 2 after care sessions and I was good to go. Dr Kaplan is very professional and courteous. He gave me his cell number and responded promptly by text and call with answers. I appreciated that a lot. The staff was very friendly and helpful. After I saw him, I discovered that he is very well known and has done TV appearances. Wowza. Would recommend him to anyone that is looking for a professional, knowledgeable and caring ENT.

Service was excellent. I was searching for an ENT specialist to fix my eardrums. My insurance app…read morefound this location being flexible and easy to get appointments. First time here, I didn't have any issues. The doctor gave me a medication. It kind of fixed the problem but I think the symptoms went away on its own. Other than a shocking side effects that almost sent me to the emergency room, I was back to normal. My second time here was to get an allergy test before they can formulate the serum for my allergy shot. Ok. This seems pretty simple. I followed the instructions to prepare my test. I didn't have to wait. The staff poked me a few times (about 82 times) and generated a report. Then, the doctor came in to explain the results and the next step. There were two options, daily drop under the tongue or weekly shots. I thought it was bothersome and expensive for daily dose, nearly $400 for 3 months. He said weekly shots are about the same price. Treatments would last 3 years or longer. I told him I can't do it now because I have some major events I need to attend. He said it would take time to formulate the serum anyway. I was happy that test was done with no side effects. But I am in pain for my wallet. Upon check out, I almost fall to the floor. They charged over $600, including copay for the test. I didn't get any warning. Ugh. I'm so upset and not going back again. I can't afford to get the shots, not even one drop. Tomorrow is the first, the rent needs to be paid. Update: a day later, I called my insurance company and asked them if this provider sent in my procedure for approval. The response was shocking. Nope. So, I removed another star.

Excellent care and follow up from a MD that has helped many reduce their snoring issues…read more Excellent office and thorough explanation to all services. After having a broken nose during a martial arts training or possible other encounter , Dr Pasha has helped to reduce nasal issues . Highly recommend for those looking to make their significant other happy if have any sleeping issues.

Dr. Raza is a Superstar!…read more Initially, I felt overwhelmed as my visit was very fast paced with multiple people in and out of the room. I have never experienced a doc having someone take minutes in another room while he's on a headset! He was very quick and gave me guidance on what he thinks is going on with the issues I have had. It can be a bit pricey, but I believe he is very knowledgeable and I now have a direction that I did not have so the money was worth it. It's a very cute and chic office that is multicultural and everyone was very friendly. I had a great experience and I recommend this location. They share a parking lot and the office is not that big. They are next door to Chic Fil A.

Incredible staff. Incredible doctor. Clinically excellent, super polite and respectful. She…read moreactually genuinely cares about her patients. Up front pricing with no hidden fees - did not have to wait long at all. Great clean facility. Will definitely visit Dr. Cooper again if I ever need to!

They filed a claim saying I owe them Money cause they did work they didn't do. And they wont let me…read moredispute it. Ima take them to court. They cant get away with this. Sarah Cooper is a joke and doesn't deserve the title lf Dr.

Dr Fakhri changed my life. no lie…read more I had been suffering for a year with chronic sinusitis. It had gotten so bad that I was missing class and work on a regular basis. My previous ENT just prescribed me antibiotics...for an entire year. I was getting so desperate that I found Dr. Fakhri through a medical journal search. he is a faculty member at UT Houston, as well as a practicing physician, and he has conducted significant research in Head/Neck issues. I sent him an email explaining my symptoms and he e-mailed me back the SAME NIGHT. a SUNDAY. that doesn't usually happen.... The first time I saw him he immediately diagnosed the problem, and had me in surgery to fix it within a week. I felt an instantaneous improvement and I am so grateful that I found this doctor. My quality of life improved drastically. He is extremely friendly and personable and will go out of his way to make sure you're getting the care you need. If you are experiencing severe sinus issues, I highly recommend Dr. Fakhri. He is toats worth the drive to the med center!!

6400 Fannin St. Suite 2290…read more Houston, TX 77030 713-791-0700 What Baylor College of Medicine couldn't do. What Dr. Cynthia Tarver couldn't do. What Dr. George Fisher and countless other ENT's couldn't do........ .....Dr. Fakhri did. I would have never met Dr. Fakhri had it not been for Dr. Bechhara Ghorayeb. Having been to a multitude of allergists and ENT specialists, the conclusion at least for me was that I was seen more as a "client" - not a patient. Merely relegated to someone to keep checking in every three months to pay for the office visit and be given prednisone. Just a routine customer. Hey it's all about repeat business, right? That all changed after a visit with Dr. Ghorayeb. My sense of taste and smell gone, he concluded I needed surgery to remove polyps that had created nearly 100% blockage in one of my nostrils. "But I've already had 2 surgeries for that, " I informed him. "Hmmmm this is a very delicate area in which to have repeat surgeries," he said, "And I'm afraid I won't be able to attempt yet another one." "But aren't you an ENT?", I asked. "Yes," he replied "but you'll need to see a specialist capable of navigating through something so delicate. Remember this area is incredibly close to your brain and eyes." He took his cell phone out and made a quick call right there while under his care. "When you go back up to the front, the receptionist will have an address and phone number to someone I suggest you see." The difference maker to me is Dr. Fakhri took a personal interest in my issue and made it a point to not prescribe yet another panacea to keep me coming back over and over. He inquired about my previous surgeries and I noticed surgery wasn't what he wanted me to go though but it might be needed. He tried every measure to prevent that but to make a long an already long story short - surgery was needed. The result was fantastic. And I'm happy to report I'm off all medications with the exception of being treated with aspirin and only 1 rinse a day of warm water mixed with Neil Med sinus rinse and montelukast powder. That's it. That's the maintenance. No longer am I a walking medicine cabinet. Since 2010, I can smell. I can taste. Even seasonal allergy flare ups are RARE. Life is good. So I don't know who to thank - Dr. Ghorayeb or Dr. Fakhri Did he change my life? You tell me.

Office staff is great! Chelsea, who schedules, is dedicated in finding an opening…read more Dr Gelfand takes time to listen to symptoms. Methodically examines and is very patient in explaining. Feeling blessed to have him and his staff as my ENT provider.

I found Dr. Gelfand online and was able to get in to see him the very same day. He was…read morecompassionate, caring, and listened to my problems. He diagnosed me and explained everything very clearly. I would recommend him to anyone looking for a good ENT in Houston.

Update: I did finally get an agent in the answering service…read morewho displayed kindness, Delaney. God bless you Delaney! You worked hard till you reached my doc and I'm so grateful to you! Dr Patel didn't even know what was going on. As soon as she did, she fixed it. She was so kind. it's the customer service disconnect. That customer service wall... the answering service... i absolutely hate how disconnected people have become from the service they are receiving. Losing Main Street was the worst thing that could happen to customer service. HORRIFIC TREATMENT. 52 years old- Tonsillectomy A tonsillectomy is brutal at my age. The pain medication they prescribed was not in stock for two days during days 5 and 6 post-op, arguably the beginning of the most painful days. I broke into tears with the answering service because the staff never answers and did not respond back to me, as soon as I started crying, they hung up on me. Imagine cutting out parts of a person and hanging up on them because they are crying in pain. So here I am, day 2 in agony with a prescription that the pharmacy can't fulfill cuz they're out of stock and can't transfer because it's level 2. Absolutely uncaring, heartless people.

I exercised considerable patience, but the outcome was unsatisfactory. I gave ample time and…read moreopportunity to do what's in my best interest. I was not satisfied with the results. I explained in detail what was going on; however, she didn't seem to be interested. She was nonchalant and was not proactive in getting me to the places and physicians that I needed to go see. I had to take the reins regarding my health concerns.

For years, I dealt with crippling migraines that completely disrupted my life. They were…read moreunpredictable, intense, and left me feeling hopeless after trying countless treatments that never worked long-term. Then I found Dr. Kevin Smith. From the very beginning, he was professional, compassionate, and incredibly knowledgeable. He took the time to understand my history and symptoms, and he offered a surgical solution that honestly changed everything. Since the procedure, I haven't had a single migraine. It's hard to put into words what a relief that is. I've regained control over my life, and I no longer live in constant fear of the next attack. Dr. Smith gave me my quality of life back, and I couldn't be more thankful. If you're struggling with migraines and haven't found relief, I highly recommend seeing him. It was the best decision I've ever made.

I'll start with the disappointing medical care I received since that is what most people will be…read moreinterested in, but the biggest reason I would advise you to stay away is the utter lack of competence of the office manager and how she continuously violated Dr. Smith's contract with Cigna insurance which I will explain later. Here are the issues with my medical care: - I asked point blank what the risks were and was told "just a nose bleed." Turns out after the fact I was told that I had a higher risk of headaches as a result of the surgery and would need another surgery to remove that risk (this would be a third surgery). Also, days after the surgery my nose bled so bad that I had to be rushed to the ER where I blacked out due to loss of blood. I had a second surgery that day as a result and missed an extra week of work. - My medical issue was partially fixed but not fully fixed. I needed a procedure from another doctor to get it resolved. - Recovery from the surgeries was brutal. Much worse than they prepped me for. Here are the issues with the office manager. This stemmed from an issue where she required me to pay ~$1,700 before scheduling the surgery and then refusing to refund the money after Cigna said I did not owe it. She avoided paying me back for 18 months despite me reaching out to the office on a weekly basis. - She cannot effectively delegate work to others and she herself is never available. She is the only one in the office I could talk to about this and I must have called the office no fewer than 75 times and only reached her about 7 times. She ignored my emails for months and the few times she did respond, she often starts her email off with "I didn't have time to read your email but here is some information" - Refusal to go through proper billing and insurance protocols. A lead analyst with the Cigna Senior Leadership Escalations group told me that her actions violated Dr. Smith's contract with Cigna. At first I thought she was a combination of overworked and incompetent. I still think that's true, but after about a year of dealing with this issue and speaking with more than a half dozen Cigna agents, I realized she just wanted to take my money without going through Cigna as she was required to. Every Cigna agent told me that Smith Sinus could not legally keep my money, yet she did. If she wanted to bill me more and keep the money, she needed to do that through Cigna and she avoided it for so long, they told her it was too late. Only once I filed a legal complaint through Cigna did she finally issue me a partial refund (I'm still waiting for a full refund that Cigna said I'm owed). - She said she would call Cigna to get it straightened out but didn't until I would ask 10+ times by phone or email. Even after speaking with Cigna she did nothing and I had to go through this process 3 or 4 times and sit on the phone while she spoke to Cigna. Still no action taken on her part to refund my money. - I filed a BBB complaint which Smith Sinus ignored- I had to file a legal complaint with Cigna against Smith Sinus. Cigna says these issues are resolved within 30 days but it took them closer to 90 before Smith Sinus gave me a partial refund due to how slow the office manager is. - Office manager said after a month of asking for it that she uploaded support for the short payment to my patient portal. I logged in and nothing had been uploaded. Upon follow up, she decided to ignore me. She refuses to provide any explanation for short paying me. - I have only spoken to this office manager and everyone at Smith Sinus with a respectful tone and respectful words but throughout this entire ordeal, no one has apologized to me. Smith Sinus is clearly in the wrong which they admitted to when they refunded me $1,200. No one seems to care about all the hassle they have given me. They do not seem to care about their patients and will do whatever they can to take your money even if illegally.

I am a patient of Dr. R. Patel. The care that I have received from her is beyond perfect. During my…read morefirst consultation, she was very thorough and recommended several tests to rule out potential issues. She took her time explaining to me my symptoms, potential reasons, and later on, the restulst from my different tests. After struggling for so many years with some kind of respiratory issue, I learned that I have several allergies. That has been causing the constant congestion, etc. I am curently in treatment for my allergies, and hoping to see a different soon. The staff is also great, and very helpful.

I certainly wish I would have read the reviews before going to see this clown…read more I've been suffering from a post nasal drip and had seen his advertisement about the balloon procedure on tv (That probably should have been a red flag) so made an appointment to find out more about it. The front staff was very nice even the gentleman PA that escorted me to the room was very friendly. After a long wait in the room Dr Kaplan came in very rushed and spent 4 minutes MAX talking to me about my problem. I managed to catch him before he left to tell him I wanted to know about the balloon procedure he told me I had a high deductible (which I already knew of course) and I probably wouldn't be interested. I was in shock.... well of course I was interested that's why I went in to begin with. A doctor who has to pay to advertise.... isn't that great anyway. The best advertisement is word of mouth. Lesson learned!!

I wrote a review several days ago and it was pulled down. This man does not care about his…read morepatients. He is only out to bill the insurance companies. My man developed a sinus infection that could have been lethal. All he had to do was write a prescription for an antibiotic but didn't. He lied and said his tongue was big. We went back and was told lies.​

Well,zI felt pressured in getting the procedure when initially I only went for a…read moreconsultation.After taking an xray and explaining I had a light sinus blockage in one nasal..He then proceeded to tell me he could help me breathe better and my insurance would cover it. He was called away due to a family emergency but came back about an hour later , but an assistant had started on the procedure.It was uncomfortable especially the part where he pressed both side of head simultaneously.My throat was numb and I had nasal bleeding for 2days.I didn't feel any better than when I sat down in the chair.The procedure was $84,000and a lot of things were not documented on the high bill.I didn't get a summary of what was done afterwards from the clinic and I was told it I would have one when I came back for post check and never got it.and there were things on the bill that I was not told it wax done.A$2000 prescription was called in but the Insurance denied it and called him to write a prescription for a generic brand or something else and never responded back to the pharmacy after numerous calls. Now I know it is not about patient care ..It is an about business and profits.I was just a number .An $84,000 bill for less than 2 hours time .Never again!!!!

So I agree with the reviews on here that Dr. Horsefield is knowledgeable. I don't think that can be…read moreargued. What I don't appreciate is when medical practitioners get offended when you ask questions, or challenge theories when it comes to your own health. It is my body and my life, I think every patient should ask questions and challenge conventional theories. I have a thyroid issue. I am trying to find ways to heal it. I have been seeing Dr. Horsefield for maybe 5 years now, and have noticed passive aggressiveness before... but what I recently experienced is clearly unacceptable. I saw him for my regular annual appointment 3 months ago. My TSH levels were too high, so I got on some thyroid supplements and we retested about 6 weeks later. The results came in and the TSH levels were too low. I have since readjusted my medication and sent him an email politely asking if he could order the bloodwork to retest my levels so I can ensure i am now healthy and found the right balance. His response was callous. I have attached a photo with the passive aggressive response, where he makes it clear that he wont put the test in the system because he doesn't get paid for "answering emails, ordering tests, reviewing tests, communicating test results and maintenance of records" ..... REALLY? Aren't those tasks associated with being a doctor? I would be happy to pay him, for me it isn't about the money at all. In addition, clearly SOMEONE is getting paid when I order these lab tests because I'm charged thousands of dollars for them. All I need though is the bloodwork.... and he doesn't have availability for 2 months!?! I'm extremely disappointed that someone in the healthcare field is so much more concerned about their wallet than their patients health. Also if he wanted to charge me a processing fee that is fine, but his solution is clearly not in my best interest to wait 2 months and potentially do irreversible damage to my body.

I had an appointment for annual physical examination with Dr. Horsfield. I waited in the…read moreexamination room almost an hour. No one came in to check on me. I was frustrated and left. His assistant had the audacity to ask me if I wanted to rescheduled.