This is my second attempt at coming to Ann's since there's always a line outside and I have zero patience. This night, 8/13/2022 around 5:30pm, I finally got in the door after a short wait outside. And oh my god, I wish I hadn't.
I understand that this is a special location that has been around for many years and is a Maryland gem according to various articles I've seen online about "must-go-to's in the state". Since I'm not from here originally and now only live 10 minutes away, yeah I wanted to check it out and see why it's so popular!
Once I got inside, I understood why everyone needs to wait outside so long. This place is extremely small, it's nothing but a room with a grill, a counter with stools in front of it (picture an old school diner counter), and you, basically standing AT the Entrance door. It was total chaos this night, only 4 older women working there. One at the grill, one SHOUTING orders, one working an ice cream machine out of sight, and another assembling sub sandwiches.
There is ZERO ORDER in this place.
Customers didn't know where to stand in line to place their order to be waited on.
Customers were lining the walls inside waiting forever for their orders to cook.
Customers were getting SCREAMED at by the main employee for leaving the entrance door open, letting the cold AC air out of the building (which, okay good for her)
We walked in and shuffled to the front of the line to make room for others behind us and to close the damn door. We've already spent 30 minutes waiting in line. The main female employee TAKES THE ORDER OF A COUPLE BEHIND US WHEN SHE SAW US STANDING IN FRONT OF HER BECAUSE SHE KNEW THEM.
As my fiancé told me to relax, I watched the only woman on the grill struggle with literal ARMFULLS OF BUNS, dropping one and tossing it in the garbage, trying to stir a huge pot of chili, and dipping into a bin of uncooked hotdogs to throw them into anther pot to cook, and keeping everything on the counter WITH HER BODY. Sure, she had gloves on, but she didn't have a hair net (no one did) and everything was just filthy.
The main employee is SHOUTING over the noise, custom orders at her and at the sub sandwich girl, trying to figure out who ordered what asking customers multiple times what their toppings were. I had had enough. I turned to my fiancé and demanded to leave and by that point he was relieved too.
We had waited roughly 45 MINUTES and we were not even WAITED ON. NO HOT DOG IS WORTH THIS. Will I return? HELL NO. The staff was so unorganized, not clean, and not friendly from what I witnessed. Please go anywhere else in Glen Burnie for a hot dog OR cook them at home.
I saw on FB that they are currently hiring and I hope they hire more staff and get a concreate system in place. How to take orders(MAYBE WRITE THEM DOWN?!), cook them quickly, corral customers BACK OUTSIDE to wait for their orders so people don't get packed inside like sardines, and pay upfront instead of waiting until the end. I've never had an experience like this and I hopefully won't again. read more