My experience with Crossroads Hospice Care for my mom was excellent especially with Angela Sigman…read moreher Aide. My mom was all smiles when she entered her room. I couldn't have had a better experience with someone who loved caring for my mom and I am sure all of her patients received that same exceptional care. Angela was patient, thoughtful, and knew what to do in any situation with my mom. My mom has passed away, but I still think about how well she cared for mom. We loved her and wishes her the best. Angela had a heart of gold in our eyes.

David the OT is very professional and charming with his patients. My husband loves to work with him…read moreand has made a big difference on his path to recovery. He is highly knowledgeable and dedicated to his patients. It's a pleasure to have someone like him caring for those who need it most. I highly recommend him and his services.

My godmother recently passed but was a resident of Greenhills for a few years…read more An excellent staff doing a challenging job. The facility has always been clean and friendly and residents happy. Cam was so attentive and compassionate during my family members transition. She was always beautifully cared for and I am so grateful Thank you to all the staff Paula

We are so grateful to have found Greenhills Care Home. Our Dad has been in a couple of care homes…read moreand none can compare to the care and cleanliness of Greenhills. Kam and her staff are so caring and understanding. They have done everything to keep themselves and the residents safe during the pandemic. We receive frequent updates and appreciate the transparency with our dad's progress. We see first hand that our dad is in amazing hands with Kam and her team!

After the way my father was treated, I cannot recommend this company…read more My father suffered a stroke, then 2 months afterward he had a fall and had to have hip surgery. Anticipating my father's return home from a care facility, our family was focused on lining everything up so my dad would continue getting the care he needs to fully recover. The Merry Maids owner in Vallejo; Jaime, informed my mom that he had another business called, Home Instead Senior Care, and she could hire a male nurse to help my dad with physical therapy. It seemed like a grand idea. Joseph was hired to come a couple times a week to help facilitate my dad's recovery. My sister went to see my parents and noticed the house keeping wasn't going as well as it could have. She mentioned this to Jamie. For whatever reason, Jaime felt challenged, and texted my mother, stating he was no longer offering Merry Maids services, or the Senior Care services starting immediately. As anyone can imagine, my mother is already overwhelmed with my dad's doctor's appointments, and picking up the slack for 2 people, now that my dad is recovering in a hospital bed in the living room. What bothers me the most is that Jaime didn't reach out to my mom and learn how he could improve the situation. Why on earth would Jaime choose to terminate care for an elderly person recovering after a stroke, and hip surgery, just because there was an issue with his other business?! Whatever happened to "the customer is always right"? The businesses Jaime owns have to do with helping people in their lives. House cleaning services and Senior Care exist to make people's lives easier, not harder or more difficult. Why didn't Jaime take a moment to speak with my 75 year old mother, in my parents time of need, and give them the customer service they deserve? First, he could have called my mom, not texted her. He could have remedied the situation fastidiously. He could have... a lot of things, but, he didn't, and now my 79 year old father is without Senior Care, and my mother is without house keeping services until we hire replacements. I feel that Jaime isn't in the correct business if he can't offer his clients good customer service, which requires meeting challenges head on to find a solution, rather than throwing the baby out with the bath water, and uselessly damaging business relationships.

From the owner: Home Instead, located in Vallejo, CA, is a non-medical in-home senior care provider. Our…read morecaregivers, which we closely match with the senior in personality, provide services in companionship, personal care, such as bathing, meals and nutrition, respite care, and other non-medical home care. We thoroughly screen our caregivers because we believe in-home senior care provides practical support with a human touch. Call us today for more information on how to start getting the care that you need from your home.

Do not use their services! Needed a helper 2 times a week…read morefor my Mom. The helper they assigned left early by about 20-30 minutes her first shift. The 2nd shift she left an hour and twenty minutes early. Both times she clocked out at the time she was scheduled to end her shift. Falsifying her time card and we were billed the whole shift. After I complained, we decided to start fresh with a new helper. Found out the night before the new helper had car issues and couldn't take the shift. They found a new helper for the next shift, but she didn't show up and we didn't receive any notification that she wasn't coming. Upon calling and speaking with Araceli, I was told the new helper was uncomfortable that a family member might stop by to see how things were going. The helper just wanted to work with my Mom alone. HUGE RED FLAG. I left a message that I wanted to speak with Susan or Irene and neither would return my call. Found out later that the first helper that falsified her time card is still employed by the agency. Beware, they do not communicate well and will clearly bill you for services you do not receive. I had to tell them to remove the charges. Extremely unprofessional and unethical business.

If I could give a rating which includes negative stars I would. My mom required overnight care as a…read moreresult of an unexpected medical condition. She was in great pain and needed a caregiver to stay awake at night to administer pain medication and help her as needed. On four separate occasions, we tried Senior Helpers services, and each time was a disappointment. On the first night, the caregiver gave my mother inaccurate meds. Later that night she refused to wake me (I was staying in the room next door to my mom) and my mother had to scream my name to get help in administering her pain medication. I believe she didn't want to get in trouble because she did not want to appear like she didn't know what she was doing. I woke up and basically had to oversee her caregiver in giving care to my mom, which defeated the point of paying for overnight care. (I needed to sleep at night in order to serve as my mom's primary caregiver during the day.) The next day, we called and complained and were assured we would get a better caregiver. The second night, the new caregiver fell asleep repeatedly, even though we had explicitly requested someone who could stay awake all night. She allowed my mom to fall on two separate occasions while trying to get out of bed to go to the bathroom. She even yelled at my mom to "Get up!" while my mom was lying was on the floor. My mom sustained several large bruises on her hip and shoulder and was understandably traumatized. Again, we called to complain and again we were reassured we would get a better caregiver the following day. We were desperate for care so we agreed to try a new person. The next day a new caregiver came who again fell asleep on the job. My mom woke up in the middle of the night disoriented and called out to her and heard no response. She was terrified to find herself alone in a dark room. My mom's daytime regular caregiver walked into my mom's room to take the dog out in the morning and my mom burst into tears. When questioned about my mom's reaction, the Senior Helper caregiver lied and told me she was awake and accused my mom's regular caregiver of waking my mom. She also rudely called my mom's regular daytime caregiver "your girl", which we both found racist and offensive, as she is a grown woman and is not owned by me (or anyone else for that matter.) After three horrible experiences, we called to complain and were again assured things would get better with a hospice trained caregiver. We were suspicious but out of desperation we decided to give Senior Helpers one more chance. We decided to interview her first. When we did, we explained she must stay awake the entire night. As we were speaking with her she began nodding off, as if she were on drugs. When we commented on this she stated, "It's OK." We told her, "No, it's not OK", thanked her for coming, and told her we did not want her services and sent her home. I don't know where Senior Helpers finds its caregivers, but of all the four nighttime caregivers Senior Helpers sent us, all endangered my mother's safety by sleeping on the job (one even slept with her hood covering her ears and eyes!). Even worse, my mom was emotionally traumatized by having to argue with caregivers to get pain medication or because they yelled at her for falling or waking up confused in the night. After this upsetting experience we immediately hired an in home care provider via MiFiji Homecare, and our amazing caregiver needed to spend two weeks in my mother's room to help her feel safe again overnight with a caregiver. My mother and I have no doubt that the caregivers we received from Senior Helpers seemed perfectly comfortable yelling at clients (whom we assume intern have dementia) and lying to family members about the care they provide. If you care about your parents, steer clear of this eldercare agency! The owner may want to say he doesn't know me. This is not true. My mother was Arna Munford. And unlike other clients, she did NOT have dementia or mental illness and was able to communicate the abusive and negligent behavior she experienced. I witnessed it too. This agency should be shut down. Do not out your loved ones in their care.

I have utilized their services now for the past 4 or so years. I have chronic pain and mobility…read moreissues as a result of spinal surgery. The team who have assisted me consist of Physical Therapy, Phlebotomy, and General Nursing. Their approach is professional, punctual, and friendly. I couldn't ask for more and have recommended them several times and get the same feedback as I have experienced.

The management team and their staff make you feel comfortable, were attentive and very focused on…read moremaking me heal properly. I definitely will be a repeat client in the future as the service provided was safe during these times of Covid. My progress during physical therapy improved as the planning and step by step guide was executed professionally. The customer service is exceptional! Thank you AtHome Healthcare Team.

Working as a caregiver for Home Helpers Home Care has been wonderful. I love the team work. All the…read moreother caregivers I work with are great, I have worked for other agencies and NONE of them being as fun, helpful, respectful as Home Helpers of Napa. What I really like is that you are not thrown around to different people. If you are assigned to a person you are with that person, and you are always teamed up with another caregiver as an back up for you. Their are so many great things about working with Home Helpers Home Care. The Owner Serafina is great personable and caring person..

The head of the Napa office texted my brother condolances before I had the chance to call him…read moremyself. I find this very unprofessional.

My family member was here for 9 days and we found the staff and nurses to be extremely caring and…read morehelpful. There was only one instance where a nurse was a bit rough- and the facility was quick to respond. They are working hard to turn this place around and it is MUCH better than it was- it's known as SOLANO POST ACUTE now. The roof is in process of full replacement; maintenance staff are very responsive; and the nurse to patient ratio is reasonable. The physical therapy room is well-equipped and the physical therapists are excellent; they work hard to help each patient achieve their goals. The rooms are a bit cramped with three people in each one, and I wish all three had access to natural light; one bathroom is shared between two rooms (up to six people). The food goes from really good to decent- but in the 9 days there we didn't find one meal where she couldn't find something to eat. With a little more work (e.g., the back entrance is not ADA-compliant; they need to install a better front entrance system with video and vestibule; some lighting needs to be fixed; parking area needs to be made safer with more lighting and reconfiguration), this facility will be one Vallejo can be proud of for those who need care before going home.

There should be "negative stars" to rate this place. It is a sh-thole. At the time my mother was…read moreadmitted to this place, she told us she saw mice in her room. They neglected my mother - she got extreme bedsores that the staff didn't tell us about. She ended up being extremely dehydrated, malnourished, and with a case of pneumonia. She ended up bleeding, and the doctor sent her to the ER. She ended up in the ICU, where we were told she would just have months to live, because of what happened to her at this horrible place. The head of the ICU was shocked. My mother kept going downhill after that, with multiple infections, and passed away several months later. This place should be closed down.