Very sad to have to write this review. The building is amazing and has a great little courtyard with picnic tables and a bar for mingling. The manager was incredibly hospitable - a perfect host for the majority of my stay. Honestly, Adelaide needs great places like this.
Unfortunately, my experience here was that I woke up in the middle of the night being bitten by tiny bugs in my bed in my private room. I killed the ones I could, and googling and finding that they looked like juvenile, white/yellow bed bugs, I packed, had all my clothes cleaned, and left. When I asked the management the next day for a refund for the remainder of my stay, they disputed my claims - saying they had not seen any bugs when they cleaned my room, maybe the bites and marks from the dead bugs were from mosquitoes, no one else had complained, and that even if there were bugs, they could not control that. When I asked if they had ever had bed bugs, they said yes, but only in their dorms, never in the private rooms before - so if they were there, maybe I had brought them. As such, they would charge me for the entire 4 days of my originally intended stay.
Unfortunately, some other reviewers seem to have reported similar experiences. I hope they get this situation resolved. My credit card company is now disputing the charge with them. read more