4.5 stars--some mistakes but good in the end…read more
West Shore Home is a home-improvement chain that sells and installs bathtubs, showers, windows, and doors. It has locations in dozens of cities across the U.S. This particular location covers the Pittsburgh area.
My husband and I wanted to replace our builder-grade bathtub in one bathroom and our shower in another bathroom. Months earlier, my husband's parents had hired West Shore Home to install a shower and a front door, and they felt happy with the service and products, so I contacted West Shore Home for an estimate.
That same day, an employee visited our home to provide an in-person estimate. The employee spoke nicely to my husband and me. He spent about one hour doing measurements and discussing colors, patterns, accessories (e.g., faucets, grab bars, shelves, footrests, and doors), etcetera. The original price for both the bathtub and the shower was over $37,000, but after several discounts, the final price was about $26,000, which was slightly lower than what a competing business had quoted. My husband and I signed a contract for this work to be completed.
Over the next few weeks, courteous employees called me to schedule the installations. On the morning of the first installation, an employee called off, so I had to reschedule for another day. Two polite employees installed the bathtub in several hours. I thought that they did a great job with installing this bathtub. I felt surprised to learn that the bathtub was the Jacuzzi brand. The salesperson said that West Shore Home uses a few brands.
Days later, two different employees spent several hours installing the shower. Unfortunately, the employees incorrectly installed the faucet for the shower, so the left-sided sun was for cold water, and the right-sided snowflake was for hot water. Because I was not supposed to get the shower wet until the adhesive and caulk had dried, I did not immediately discover this mistake. I contacted the business, and days later, another employee spent about 10 minutes to fix the direction of the faucet.
Unfortunately, the shower faucet had another problem: It leaked and left wet water stains in the kitchen ceiling under the bathroom. I contacted West Shore Home to inquire about a solution. Days later, another employee came out to seal the faucet so that it no longer leaked.
Overall, my husband and I think that the bathtub and shower were a bit expensive, but we do enjoy their appearance. I expect this acrylic bathtub and shower to be easy to clean with a soft cloth and a gentle cleaner (West Shore Home recommends Scrub Free, Fantastik, 409, Glass Plus, non-ammonia Windex, vinegar-water, and Kaboom!). I hope that the bathtub and shower work well for decades. We did receive a limited-lifetime manufacturer's product and workmanship warranty through BCI Acrylic Bath Systems, Inc.