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Annesley John

5.0 (1 review)

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1 year ago

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Mugnaini Wood Fired Ovens

Mugnaini Wood Fired Ovens

(7 reviews)

$$

I have been using my wood fired Mugnaini Oven for about four years and absolutely love it. I use…read moreit for pizza but also have been baking sour dough bread in the oven as well as roasting Chicken and Vegetables. It is such a beautiful way of cooking. And the company Mugnaini did a wonderful job making the oven and installing it for us. One of my neighbors builds restaurants and he had tried a few different ovens for his home before getting a Mugnaini oven. He said it is night and day using Mugnaini over some of the other options. The oven bricks come from Italy and bring the magic to our home.

I truly regret having to write a poor review for this company and oven. I will say that the oven…read moreitself is pretty good. What is so disappointing is the poor service and complete lack of willingness by Mugnaini to stand behind their product and mistake. When I ordered my oven I explained to the salesperson that it would be several months before I would be able to assemble it. I was told that the refractory mortar included with the oven had an expiration date but would be good for at least a year. Approximately four months after receiving my oven I began assembly. Upon opening the mortar we found it already dried and unusable. The mortar had a expiration date on the container. The product had in fact expired 4 months BEFORE it had even been SHIPPED. Whether by mistake or a disregard for the date I was shipped mortar that was no good MONTHS before it even left Mugnaini. I figured that mistakes happen and contacted Mugnaini and explained the issue. I even included a photo of the long expired product. I was completely shocked when the Mugnaini representative informed me that they would not stand behind their product and obvious mistake. I was told that I would have to buy more mortar at an exorbitant price from Mugnaini. Further I was told that I could not use mortar from any other supplier so I ordered more from them. This company is in the business of shipping ovens and related items. One would think that they would know how to ship them. Not so! They ship the very expensive mortar only to find a month later that their method does not allow mortar. At that point with my project months delayed soley due to Mugnaini's many mistakes they then informed me that I could easily buy replacement mortar from several sources on Amazon for a fraction of their overpriced product. In short, Mugnaini shipped defective and unusable products then tried to gouge me on a replacement for their mistake and lied about its availability elsewhere. I strongly suggest that anyone considering this oven do a lot of investigation before purchasing. There are lots of alternatives available from companies that stand behind their products and provide quality customer service. I would be happy to provide photo documentation of every fact represented in this review.

Annesley John - artsupplies - Updated May 2026

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