My two Bernedoodles were groomed by this company, and both of them sustained injuries during the…read moreappointment. My male dog suffered severe cuts in his private area, between his legs, on his belly, and even on his ankle. My female dog was also cut between her legs and ended up with infections in both ears due to the groomer, Crystal. She tried to blame these injuries on "matting" and refused to take responsibility, even going so far as to suggest that my male dog somehow caused these wounds himself. Immediately after the grooming, cones were placed on both dogs. Crystal herself acknowledged the cuts while she was still working on my male dog, but I didn't realize how extensive the injuries were until I examined him thoroughly after she left. While my female dog's injuries were less severe she caused an infection in both ears by plucking her ears with who knows what infected and dirty instrument after I explicitly told her not to! My male dog's wounds were far beyond anything that should ever happen during a grooming session. What makes her explanation even more unbelievable is that the worst matting was on his chest, yet there are no cuts there. Because of this negligence, we had to rush both dogs to the vet, resulting in unexpected medical bills for treatment and medication. Both dogs were forced to wear cones for an unknown amount of time until they heal, causing them unnecessary discomfort. The vet was shocked by the injuries and agreed that what happened was completely unacceptable. I trusted this business to care for my dogs, and instead they were harmed. To make matters worse, Crystal denied responsibility and gave misleading explanations. This isn't the first time I've had concerns. On a previous visit, another groomer from this same business cut my dog's paws. I reported it to Crystal (she claimed he was a rookie groomer) trusting she would be more careful moving forward. Instead, she caused even more serious injuries this time. For the high prices they charge, I expected professional, competent care. I chose this grooming service because of their glowing reviews, but my experience has been the complete opposite. The owner, Mike Bass, didn't even have the decency to return my calls after the incident. Instead, he chose to block my number. I should have trusted my instincts after hearing how rude and unpleasant he sounded when I first booked an appointment over a year ago. And to be clear, I'm not a one‑time customer. I've been using their services since August 2024. He even fabricated claims that I had gone through four groomers before his company and that I complained about all of them. That is simply untrue. My dogs are only two years old, and they had one groomer before Pup Scouts Annapolis. This business takes responsibility for absolutely nothing. They immediately sided with the groomer, who lied about the situation, rather than acknowledging the harm done. Their pattern is clear: deny, dismiss, and defend their staff no matter what. I even had to repeatedly text Crystal just to get an appointment after the government shutdown affected our schedule. If she no longer wanted to groom my dogs for whatever reason, especially since she lives far from us, she could have simply said so instead of harming the dogs to avoid future appointments. Future and current customers deserve to know that this business refuses to accept accountability and prioritizes protecting their groomers over the well‑being of the animals in their care. What Pup Scouts Annapolis calls "transparency" is nothing more than shifting blame onto pet owners and past groomers.

Great group of folks who love our little friends and know how to shape a team - love Pup Scouts!read more

I have been using ADW for about 2.5 years now, maybe longer. I LOVE that they take the time to have…read morean initial meeting, and note all the quirks of the pup. I LOVE that it's all women, it makes me feel 100000x more comfortable. They always go above and beyond. At least once or twice my girl has had accidents in the house (those puppy days) and they've cleaned it up! They keep a notebook at your house and you get a note each time - which is really nice to come home knowing she took care of all her business, or even if they noticed something concerning. I've even had one of the owners/managers text me immediately when they've noticed something REALLY concerning. I have a Furbo camera so I sometimes end up seeing them bringing her back into her bedroom, and it's clear they love her just as much as I do, and it's clear Annie loves them. I have sacrificed other things in my budget in order to have them come 4 times a week, and it is completely worth it for the peace of mind I get during the weekday. ADW was recommended to me, and I am SO glad. I don't think I could recommend them enough.

I have been using ADW for a few months now to help take care of my pup Lucy while I am working long…read morehours. I cannot speak highly enough of the quality and reliability this company provides. The girls are wonderful and always leave thoughtful notes describing the walks and playtime. They are also incredibly flexible- I have scheduled last minute walks several times when my schedule has changed and they were able to accommodate us every time! I highly recommend this company!

I was in Annapolis this past weekend for a wedding and my husband and I brought our beagle puppy…read morewith us. We stayed at the Loews Hotel and the hotel recommended Tim when I inquired about a dog walking service. I never met Tim and only spoke to him on the phone and exchanged emails and texts with him. However, my pup was happy and calm when we returned to the hotel room. The pup was calm in the way where he'd gotten a good bit of exercise. Tim left detailed notes about their hour long walks. I first spoke to Tim about a month ago when I made reservations for hour long walks for Friday and Saturday nights. He was enthusiastic and responsive from the moment I spoke to him. He immediately returns emails and phone calls. I was slightly apprehensive about leaving my pup with a stranger and letting that stranger into my hotel room but Loews had told me that they'd been working with Tim for at least a year. We made plans to meet prior to the first walk but we cancelled because my husband and I got a late start getting to Annapolis and couldn't make the original meeting time with Tim. I spoke to him that afternoon and he assured me that everything would be fine and the Loews staff knew him really well. Based on other conversations we'd had and emails we'd exchnaged - where Tim was always full of tips about dogs and loved to talk about his other dogs - I had a good hunch about him. So I went with my gut and just left a note at the hotel front desk authorizing him to enter my room and walk my dog. Both nights, I came back to a happy dog and a nice, detailed note from Tim - all for a reasonable price. I plan to ask Tim to care for my dog whenever we travel to Annapolis.

I had what started as a lovely interaction with this company when I spoke to the owner and…read moreexplained our familys need for a regular dog walker. We set up a preliminary meeting and I was directed to their website to fill out a comprehensive 5 page informational packet on my pets in preparation for the meeting. I spent about an hour filling out all pertinent information and the evening of our meeting nobody showed up! I called and left a message and nobody called me back. I called the next day in an attempt to reschedule - giving them the benefit of the doubt that perhaps it had been a mix up- and still nobody returned my call. I would recommend looking for a more reliable pet sitting company.

Agree that Happy Pets are top notch!! We used them for our 16yo dog who can not longer travel. They…read morewere great with her! We came home to a detailed report and a happy dog! They even called with an update, so were able to enjoy our trip- worry free. We can not say enough wonderful things about Happy Pets!

I just came accross jumpin rumps when i was looking for a good-priced pet sitting services for our…read morethen newly adopted doggie. I chose it among others because it was the cheapest in the area. So when I called jumpin rumps, barbara the owner and I met quickly for her to get acquainted to our dog - who was very cray cray at that time. We went out for a week. But we would always look forward to her updates after her every visit! She would send pictures and would give you nice stories about the walk. We have been loyal to her ever since. With every end of the service, we would get something from her like dog food, pumpkin pie with a literature with trivias and some infos on how to take good care of the dog! She is sooo awesome! I actually recommended her to a guest in the hotel i'm working at and i get a name mention after that! Barbara is just a professional pet sitter and you'll be at peace knowing that she is the one in charge of your pet while youre Away!

Dependable and professional services at reasonable rates. Compassionate care for both dogs and cats.read more

I have been so thankful to Dogthrive and the care they take for my pup. Chico, my dog, is my baby…read morewe don't have children so he really is my child. We took Chico here when he was a puppy to do a temperament test and he did great and came back so tired which was amazing for us! We continue to take him here and he is almost one. I can only speak to the daycare as I have not had him groomed or boarded here yet but our experience has been very pleasant so far! There are many bad reviews for dogthrive but I feel like a lot of them come from unrealistic expectations. Chico for one is an excited piddler and as he's gotten older it's gotten a lot better but there have been times he's come home smelling like urine but it's always been explained why and was usually, "A new tech walked in he got excited and peed a little then rolled over to get a belly rub and rolled in the pee before we could grab him to clean it up." This has happened at home so it wasn't just a story they were telling us. They also have explained that they tried to clean him up and sprayed him with puppy deoderizing shampoo spray which I haven't seen with other daycares do. Since he is going into a place with lots of other dogs I don't expect him to come out smelling like he just got a bath so I think some expectation management helps with that. Just recently I have been shown why I love and will continue taking him to Dog Thrive. For one we were walking around a farmers market and a person steps out of their booth and asks, is that Chico?! And at first I was confused because I didn't recognize them but Chico did and they immediately let me know they work at DogThrive and they love playing with him and how much they enjoy having him there, they proceeded to get on their hands and knees to give Chico some love. For someone in their off time to not only recognize him but go out of their way to tell me they enjoy time with him and for him to have such an amazing reaction to seeing them outside of the daycare setting shows these people really love these dogs when we aren't with them. Secondly, I had some potential plans that would require me to board Chico that weren't confirmed yet so when I dropped him off for daycare I provided food and toys just in case and explained the situation. They were communicative and very understanding that he may or may not be boarded. I didn't end up needing to board him and picked him up at the end of the day. I realized I was charged for boarding anyway which makes sense since I made the reservation and was set to board. When I called and told them of the charge they not only refunded me for the boarding but also for the day of daycare (that he did partake in). How amazing is that? I love the staff and have nothing but amazing things to say about how well Chico has been treated here! If you don't mind the occasional necessary bath from a day spent playing and having fun then this is the place for you and your pup!

This was the worst experience I have ever had with dog boarding!…read moreI signed up for the VIP service to board my dog for a few days. My dog was returned to me with a huge bloody wound on the top of her head. Nobody contacted me to tell me what happened or when. My Vet was not contacted and looks like No medical attention was given!! I had to take her to the Vet and due to an infection of the wound she required a medical procedure, antibiotics, and paid medication. I will NEVER use or recommend The Pup Camp - stay away!

Chris is amazing. My dogs enjoy their walks with Chris. He's very flexible in his timing and very…read moreaffordable. I've used other dog walkers in the past and none of them compared.

Had an extended stay with family in the area and brought our dog along for the visit. Chris and the…read moreLYP team were great at providing daily exercise and even overnight sitting while we were away for a weekend. Our pup couldn't have been happier.

I have been using synergy for over a year now for daily visits. It is obvious my pets love them and…read moreare well taken care of while we are at work. We especially appreciate how they handle emergency situations. I had a situation where I was going to be home later than expected and Amanda, last minute, made sure that my crew was taken care of so that they weren't in distress. There have been many situations where synergy has come in clutch for us. They have shown many times that they truly care about my crew and their well-being. They don't do bare minimum and they always give 100%. Thank you to Amanda and the Synergy crew for taking such good care of my fur babies!

Amanda was so great with my dogs! They are two giant dogs who can be a lot to handle when walking…read moreand she did it with ease. She sent me lots of updates and pictures and I could tell my babies were happy and well taken care of. Will def come to her for more visits!

Very good service based on what's needed for your dog. Competitive pricing, very responsive, and…read morefriendly staff. Always satisfied with outcome!

Emily was great! Great with my staff and great personality! I will be back. Overall customer…read moreservice was awesome