I actually used to work for Express in the years 2013 until 2016. Throughout those years, their…read morequality of clothing was great (as well as the discount). However, since then, specifically 2024-2025, the company has plummeted. The quality is poor, and often with one wash, there are frays on the seams. I usually size 4, but when I ordered jeans, I couldn't pull them half way up my thigh. My uncle gives me a $50 gift card every Christmas, and I purchased two things this year. I put in a gift card, ordered them, and then ten days later, one of them canceled because they didn't make them anymore. I already tossed the gift card away, so when I contacted the representative, they let me know there was nothing they could do. Now, I'm doing my shopping with the evil Amazon. Thank you, Express!

I went to this store today while the mall was very busy not necessarily expecting to find anything…read morebecause I was looking for jeans and always have a hard time finding ones that fit correctly. Naija went out of her way to help me and I've never had a better experience in a store and I've never had jeans fit me as well as the one's she found me. Huge kudos to her, she's so great at her job and so kind while doing it.

Both Alannah and Cloe C. made my entire shopping experience most wonderful on December 3, 2024…read more I haven't been able to adjust to the wide leg style these days, but Alannah was most helpful in getting me the right jean and starting a fitting room for me with such ease and grace. She was inspirational in her own outfit to help me feel and look my best. There was also another lady with big beautiful glasses who also confirmed my new wide jean looked good on this 40 year old lady. ;0) Chloe C. rang me out at the cash register and was also amazing!! It is so hard to find really great people who show care and warmth to the customer these days and I really appreciated it. I saved over $80 in my total shopping trip and have had other friends ask me where I got my sweater from and of course J. Crew. Please be well and continue to exceed customer expectations. LOVE YOU LADIES!! Laura Babin Store 719 Transaction: 11566 Date:12/3/2024 at 1:37pm

Cassette and Michelle were great on a Monday night. I found 6 items and ordered a dress online that…read morewas sold out. No luck on the bathing suit that night, but hey, can't win them all. They are great on the phone as well as in person. Positive experience and I will be back. Thanks ladies! -Nicole

Long lines, only one person at register in returns and retail register. There's other people here…read morebut manager doesn't seem to care about the long lines

Good selection. Decent prices especially with sales and Kohls Cash. Online pick up works very well.read more

I had a disappointing--and frankly astonishing--experience at Nordstrom Burlington. The good part:…read more a saleswoman named Eva K helped me put together a perfect outfit for my son's wedding--a beautiful silk and linen sports jacket (over $1300, but half-off); slacks, also on sale, requiring to be hemmed; a fine shirt; and even socks. The bad part: The sports jacket had to be ordered in my size. It arrived yesterday, not in a box, but stuffed directly into a small plastic envelope.a I took everything back to the store and opened the package there. The jacket was not my size, although a paper tag had been attached to the sleeve contradicting the interior label. It also looked like someone had stepped on it. I learned that the jacket is not (or no longer) in stock in my size. I returned everything, down to the socks. Good part: The return was handled graciously, down to the alterations fee. Bad part: I've wasted almost four hours (I live half-an-hour from the store); I have to start over again; and who knows if I can find anything as nice again? I frankly can't get over order fulfillment deliberately mislabeling clothing that they knew wouldn't fit, and abusing a beautiful garment to save perhaps two dollars on shipping and packaging. Thank you to the staff who helped me, but regretfully I won't be back.

This is a very good Nordstrom location. I went in looking to…read morelook around at the women's clothing and also to give the beauty and fragrance counters a spin. The beauty counters were attractively set up and there was plenty of help on the sales floor. I went over to the Lancome counter since I was getting low on some of the products that I usually buy from that company. The saleslady was very helpful and got me the cleanser and eye cream that I was looking to buy. I am happy with the service that I received and look forward to frequenting this Nordstrom store again.

Stopped in here to look for a formal dress for an upcoming wedding Thanks to the amazing women…read morethere who went over and above to help me, even finding cute shoes (which I purchased) to try on with dress I found the perfect dress! Many thanks to Ann and Tatiana

I needed to buy a dress for a family photo shoot with lots of specific needs - spring color, covers…read moremy problem areas, etc. The store manager was amazing and worked with me for hours to find several excellent options. Truly amazing customer service. Will come to this store again!!!

My daughter loves AE so of course, staying down the road gets us in shopping trouble. Located in an…read moreoutdoor shopping plaza so parking is plentiful. The store was great. When we went it wasn't crowded at all. Staff available and walking around store. Loved that they had Grinch stuff and actually ended up getting a pair of shorts.

My friend and I had a great experience needing a pair of jeans before an upcoming trip. The workers…read morewere very friendly and kept the establishment pretty organized. We were able to purchase a couple of pairs each as well some cute tops. My friend really like a pair of jeans these didn't have in her size. Fortunately we were able to get them delivered directly to her home just in time for the trip. Overall, would come again!

The employees in the store are amazing. I did not touch my once shoebox while I was shopping here,…read morethey were so welcoming and so helpful. It is a typical Converse store nothing too big nothing too special but they do have a wide variety of Converses. We would also get socks and stuff here, there's plenty of parking and parking garages if needed.

Loved my experience. Alison is great, her service is great she is friendly and inviting. Customer…read moreservice 101.

Shipped my order the wrong address. I called them within 30 minutes of placing the order. rep said…read moreto call UPS, UPS said call EB and back and forth. After 7th try I'm still trying to get the merchandise I paid for.

Absolutely top notch. Service was impeccable…read more Staff was well-organized and professional. Menu is insane with too many delicious options. This is where you make a special night a SPECIAL night.