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    Animal Placement Bureau

    4.3 (6 reviews)

    Services - Animal Placement Bureau

    Animal shelters

    Pet adoption

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    Animal Control & Shelter Ingham County - This is my boy Doolin

    Animal Control & Shelter Ingham County

    (15 reviews)

    These COVID times totally messed up my ability to stay on top of things I normally do, and I was…read morelate getting the licenses paid for our two dogs. I normally pay in-person at the courthouse, but it's still closed due to COVID. However, this location was open to the public. I read the reviews here and went in with low expectations. My expectations couldn't have been more wrong. The staff who helped me were patient, courteous, and incredibly helpful, explaining other options that would help me going forward. They were obviously animal lovers (evident by their interactions with a dog who obviously wasn't the most well behaved, and the pictures and decorations at their work area all revealed a love of pets.) The building was clean, inviting, and honestly downright homey. Perhaps most importantly, the animals seemed to have very good (relatively speaking, it is a shelter, after all) living conditions. In fact, I used to go to the courthouse to handle license transactions, but this experience was so positive, I can't see myself returning to any other location but this one in the future.

    I never imagined that one of the hardest parts of surrendering a beloved pet would be the way my…read morefamily member was treated by the people who are supposed to help. A family member of mine found himself in an impossible situation. He could no longer provide the care his animals deserved, so he made the heartbreaking decision to surrender them. Anyone who has ever loved a pet knows that this isn't a decision someone makes lightly. Out of embarrassment and fear that the animals wouldn't be accepted, he initially claimed they were strays. When staff discovered that one of the pets' microchips was registered in his name, he admitted the truth. Instead of being met with compassion or understanding, he says he was treated with judgment, condescension, and a complete lack of empathy. People who surrender pets are often experiencing financial hardship, housing instability, illness, or other crises. They are already carrying an enormous amount of guilt and grief. The last thing they need is to be made to feel like terrible people for making an agonizing decision they never wanted to make. I understand that shelter staff deal with difficult situations every day and that honesty is important. But there is a difference between holding someone accountable and treating them with basic human dignity. Kindness costs nothing. If your mission is to serve both animals and the community, then compassion should extend to the people walking through your doors as well. No one should leave an animal shelter feeling humiliated for doing the responsible thing when they can no longer provide proper care. I sincerely hope the Ingham County Animal Shelter reflects on how its staff interact with people in crisis. A little empathy can make an unbearable day just a little more bearable. Based on this experience, that empathy was sadly missing.

    Animal Placement Bureau - animalshelters - Updated August 2026

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