A Cautionary Experience - Please Visit Before You Commit…read more ["Dog recovering after eating toxic material at boarding facility" In the news, January 2025. See image in post for link] I rarely leave critical reviews, but as a devoted pet parent, I feel a responsibility to share my experience at Puppy Manor in hopes it helps others make an informed decision. While I was initially drawn in by the promise of open land and splash pads, what I observed in reality was quite different. Yes, there is a splash pad--but I also saw multiple dogs standing on a large, dry asphalt area as the afternoon heat began rising. I expressed concern and was reassured the staff wets the ground as it gets hotter. Still, it was concerning, especially in Florida's climate. There's also a significant grassy area where dogs play, which sounds ideal--until you're pulling burrs, burdock seeds, and foxtails out of your dog's fur every day. While I want my dog to have fun like anyone else's, I also believe daycare should be both safe and reasonably maintained. There was no sign that the dogs' time in muddy, debris-filled fields was limited, nor any clear effort to improve the space. Despite being told the facility was "under renovation," I saw little evidence of actual improvements. The outdoor drop-off and pickup has a very industrial and dated look to it. On one visit, I waited with another dog owner for nearly five minutes or longer--no one was at the front, and no one responded to us. We knocked on doors with no luck. Only after the other owner called the facility's phone number did a staff member (Vince) appear and tell us she (he) had been making dinner. Meanwhile, we knew the dogs were crated and ready to go--there is simply no excuse for no one being available to release pets to their owners. That experience alone left a lasting impression. The staff dynamic is inconsistent. Brianna, while sweet, often seemed distracted and disconnected in conversation. Vince, on the other hand, was kind, helpful, and clearly loves the animals in her care. I truly appreciated the adorable photos she sent me--it made me feel, at least for a moment, that my pup was happy and being looked after. The pictures were so cute. But even with those thoughtful touches, my gut just didn't feel right the longer I continued bringing my dog there. I never felt fully at ease leaving my dog here, and to me, that says everything. It reminded me of the uneasy feeling you get when leaving your child somewhere you're not fully confident in. I've taken my dog to several daycares across Tampa Bay and beyond--this one gave me the least peace of mind. Before enrolling, I strongly recommend stopping by unannounced, outside of the 1:00-3:00 PM "nap time." Ask yourself: are the dogs lounging calmly in the advertised "acres of land" with attentive staff, or is a single person sitting in a chair watching over ten or more dogs? My observations leaned heavily toward the latter. Also, be sure to ask detailed questions about pricing. While Puppy Manor does not offer grooming services, they charge $30 for a very basic bath--no brushing or extras. Even with that option, I still found myself bathing my dog almost every day because of how dirty she came home. Their prices are not significantly lower than other, far better-kept facilities. I even reinjured my back twice just trying to wash and rinse my medium-haired dog after daycare. She sleeps in bed with me, and I simply couldn't bring her in the house in the condition she was in after pickup. I truly admire pet parents who don't mind muddy paws on their carpets or furniture--but for me, home is a place of comfort and cleanliness. While I absolutely know she's a dog, I still expect her to come home somewhat clean. Lastly, I encourage potential clients to view online reviews and photos with a healthy dose of skepticism. My direct experience didn't align with what I saw online, and it made me question whether the glowing reviews were from verified pet owners. Puppy Manor looks nothing like the curated images on Google. If you love your pet as much as I do mine, I sincerely recommend exploring other options. Cost matters--but so does cleanliness, communication, and the peace of knowing your dog is truly cared for.

Beware of having your dog here for day care or boarding. I trusted the team to care for my dog but…read moreshe was placed in a kennel with FRP that has a toxic material in it that is potentially deadly if ingested. The boards were hung inside the kennel where my dog or any dog could chew it. My dog unfortunately did chew the last night of her stay and became more and more lethargic during the day after ingesting this material in the night. The manager on duty the morning she sustained her injuries assured me she would call me if her condition changed or worsened. She did not call me and had said she was off at 1 pm. I called just after 1 pm and she informed me that our beautiful and sweet girl was lethargic, tongue swollen and hanging out of her mouth and that she was unable to get her tongue in her mouth, it was so swollen. She did not call me or alert me in anyway that her condition deteriorated and so severely. I asked her, Jessie, to take her immediately to the Gandy Pet Hospital and she did not. She told me it probably was nothing serious and not to worry about it. I called, texted and literally begged her to take her to Gandy Pet hospital a couple blocks from Puppy Manor. She did not- she never did- told me she was off and to contact the other manager. It was over four hours later that Heather took Elsa, our husky, to Gandy Pet Hospital and then was almost immediately transferred to VEG on Dale Mabry. I was flying back to Tampa and was told my girl may or may not make it before I arrived back on my flight. Fortunately, she did survive and she was almost dead when I arrived. I was told by the doctors she had severe ulcers in her mouth and she was likely not going to survive. They worked so well with here, life saving measures and transferred her to Fetch Intensive care hospital in Brandon. The doctors here kept saying this was not from chewing plastic- they she had some kind of chemical poisoning or electrocution from her injuries and state. I kept asking questions of the regional manager and then learned about the styrene toxic and poisonous chemical in her Kennel which is what she chewed. The Veterinarian was able to treat her and she had a very long, lengthy and costly recovery of over $16,000. I have all the itemized receipts I can post here. The owner paid $4000 and waved her $1800 boarding fee- leaving me with the balance - just over $10,000 and a very sick girl which was not guaranteed to survive. She did survive and it was a very long healing process with nine medications per day for about a week, feeding her through a feeding tube that was placed in her neck, through her esophagus and into her stomach. The FRP boards with styrene in them are no longer hanging in the kennels and I would not trust this location to care for your dog. The agreement they claim I signed, even though there is no signature on it- maximum to pay for a dog $500 or the cost of a dog. Very disturbing and I am blessed to still have my precious girl, Elsa.

I would give it a zero if I could. I found a sweet six year old dog that has never had a real home…read more I sent in my application and was ready to go get her but Carol denied me stating that I did not have vet information listed. I explained that the last dog I had passed away back in 2009 and I don't remember where his last shots were because we had just moved to Florida at that time and it was the only visit he made. They probably wouldn't even have those records anymore. I've read other reviews and she is mentioned by name. I feel so sorry for the dogs stuck there.

Carol is the absolute worst. I drove 40 miles to adopt Samoas a beautiful fur baby. I was not…read moreprepared to take Samoas on that day because I forgot my check book. Carol said not to worry because I could come the following Sunday. Since Carol wanted cash of $450, I asked her if I could make 2 payments; one on July 21st and the second payment on August 2nd. She texted me back and said I never showed up for the appointment which is a lie. I held Samoas and stayed with the puppy for almost an hour. I had text her a picture her partner had taken of me holding Samoas. The lady is senile and can't remember anything. My vet gave me an EXCELLENT review and said I was one of the best pet parents she had known. I learned that if you are an educated person of color, Asian or Latino she will not adopt her puppies out to you. Don't waste your time with this scam artist organization. They're not interested in adopting out the puppies to good and decent people. They are only interested in the business for the money. They should not be a nonprofit organization.

I have been working with SoHo Hound for the last 4.5 years and have been very happy with the…read morecompany and walkers. They are responsive and take excellent care of our pups. They give good and regular updates and each walker genuinely cares for our pups. SoHo Hound also worked with us to let our pups participate in our wedding day! Highly recommend.

Amanda & Lalka have been incredible since day one of caring for our cat, Sunday. With each visit we…read moreget a TON of photos and updates on what the visit entailed. We look forward to working with them for as long as we remain in South Tampa and would recommend them to anyone with a dog/cat they love!

Manager on duty was very rude. The product I wanted to buy was out of stock. I asked if I could get…read morea raincheck for the sales price and was told no, then she dismissed me and walked away.

Just picked up some shampoo for my dog. After being rung up total came to $16.11. I asked why so…read moremuch price on the shelf is $12.99? After confirming product was in the correct location $12.99 tag was removed and guess what? Price was still $16.11 after tax. Staff were nice. As a result I just checked Amazon and I found I can get 128oz instead of 16oz for just over 2x the cost. I guess I owe a thanks to petsupermarket to untimely helping me save money and gas as I won't be back.

We had to put to our beloved pet.And they were very kind and very accommodating. Highly recommendread more

Amazing staff, great service and they clearly love what they do. They always treat my dog with…read moreexcellent care.

I have been coming to this clinic for almost 8 years and have brought all three of my dogs and even…read moremy sister's cat here. The staff are amazing! They are so friendly and they really go out of their way to make sure my pets are doing well. They've even texted me on the weekends to see how everyone is doing. They also work really hard to get me in same day if I need it and they help me find specialty vets closer to my house if we need a procedure or service they don't provide. All the vets I've seen there are wonderful and I cannot recommend this place enough.

This clinic has shown me that they care more about money than about the actual health of pets. I…read morecalled to get a refill of my dog's prescription food, which she needs for her allergies. They flat out refused unless I brought her in for an annual exam. I explained I am traveling and cannot do that right now, but instead of prioritizing my dog's health, they chose to withhold food that keeps her from getting sick. Yes, I canceled a couple of appointments in the past because I was out of town or busy with work --but that does not give them the right to "ground" my dog or punish her by refusing to refill food that has zero risk if continued. This is not medication; it is food, and denying it only puts her well-being in danger. This policy is unreasonable, it's punitive, and it clearly shows where their priorities are. I will never recommend this clinic to anyone who truly cares about their pet's health. P.S the receptionist who talked to me on the phone said that she had a conversation with me and told me we will not be able to refill the food until I book an appointment and this is an absolute LIE I never had this conversation with her and I was never told while I'm picking up her food 3 weeks ago that I need to book an appointment or they will not re fill. It's all about money and lies too. This is ridiculous.

I wanted to leave another AMAZING review for the team at DHAM. The team rushed us in at the last…read moremoment to help on a doggy emergency. Fast, friendly, professional and excellent communication. I cannot say enough how comfortable we are with Dr Moore caring for our little pups. I HIGHLY recommend Dale Mabry Animal Hospital and their entire staff!!!

My dog, Cowboy, and I love Dale Mabry Animal Hospital! I adopted my senior dog about a year and a…read morehalf ago and we have been coming here the whole time. He has had numerous medical issues/emergencies. The staff here is so caring and efficient. Times when we are not at the office, I have been able to text and receive a timely response during my busy work days where I am not able to call on the phone. Dr. Moore and Alexa are our favorites! Dr. Moore has truly gone above and beyond to help me best care for Cowboy, I cannot thank him enough! He is supportive, informative, and amazing with my dog. They have many different features that help you stay on top of your dog's care like their app, options to text, and notifications about the clinic. We are so thankful to have found this vet office!

We started working with Sasha from Luxury Walks about a month ago. We have been so pleased with her…read moreattentiveness and care for our cats. Even our little girl who normally hides from cat-sitters comes out to greet her, so she may also be a cat-whisperer She is also very easy to communicate with when we have questions, and she is great about sending photos and videos. We know our cats are safe and they're being loved when we are gone. We're happy that a friend referred her!

If I could give a hundred stars, I would! I booked Sasha with Luxury Walks to take care of my 15…read moreyr old Bichon while I attended wedding festivities on Fri and Sat nights. This dog is very connected and dependent on me as he has gone blind at this stage of his aging. Sasha took amazing care of him with walks, feeding, and comforting him while I was away. I was able to relax and have a great time with family, knowing that my sweet boy was being taken care of by a very kind and professional person. Thank you so much Sasha! The only thing I wished for was that I could load her up and take her back to Atlanta with me!

Great selection, reasonable prices, and very attentive staff. Delightful way to shop!!read more

Prices are out of control on the free stuff they get. Must be new management not sure I will not be…read morereturning spent 30 minutes in the parking lot 90% of the people leaving. The store were empty-handed management needs to rethink its pricing structure on the free items they get.