wonderful daycare and boarding…read more excellent care a wonderful home away from home for your four legged family

A Cautionary Experience - Please Visit Before You Commit…read more ["Dog recovering after eating toxic material at boarding facility" In the news, January 2025. See image in post for link] I rarely leave critical reviews, but as a devoted pet parent, I feel a responsibility to share my experience at Puppy Manor in hopes it helps others make an informed decision. While I was initially drawn in by the promise of open land and splash pads, what I observed in reality was quite different. Yes, there is a splash pad--but I also saw multiple dogs standing on a large, dry asphalt area as the afternoon heat began rising. I expressed concern and was reassured the staff wets the ground as it gets hotter. Still, it was concerning, especially in Florida's climate. There's also a significant grassy area where dogs play, which sounds ideal--until you're pulling burrs, burdock seeds, and foxtails out of your dog's fur every day. While I want my dog to have fun like anyone else's, I also believe daycare should be both safe and reasonably maintained. There was no sign that the dogs' time in muddy, debris-filled fields was limited, nor any clear effort to improve the space. Despite being told the facility was "under renovation," I saw little evidence of actual improvements. The outdoor drop-off and pickup has a very industrial and dated look to it. On one visit, I waited with another dog owner for nearly five minutes or longer--no one was at the front, and no one responded to us. We knocked on doors with no luck. Only after the other owner called the facility's phone number did a staff member (Vince) appear and tell us she (he) had been making dinner. Meanwhile, we knew the dogs were crated and ready to go--there is simply no excuse for no one being available to release pets to their owners. That experience alone left a lasting impression. The staff dynamic is inconsistent. Brianna, while sweet, often seemed distracted and disconnected in conversation. Vince, on the other hand, was kind, helpful, and clearly loves the animals in her care. I truly appreciated the adorable photos she sent me--it made me feel, at least for a moment, that my pup was happy and being looked after. The pictures were so cute. But even with those thoughtful touches, my gut just didn't feel right the longer I continued bringing my dog there. I never felt fully at ease leaving my dog here, and to me, that says everything. It reminded me of the uneasy feeling you get when leaving your child somewhere you're not fully confident in. I've taken my dog to several daycares across Tampa Bay and beyond--this one gave me the least peace of mind. Before enrolling, I strongly recommend stopping by unannounced, outside of the 1:00-3:00 PM "nap time." Ask yourself: are the dogs lounging calmly in the advertised "acres of land" with attentive staff, or is a single person sitting in a chair watching over ten or more dogs? My observations leaned heavily toward the latter. Also, be sure to ask detailed questions about pricing. While Puppy Manor does not offer grooming services, they charge $30 for a very basic bath--no brushing or extras. Even with that option, I still found myself bathing my dog almost every day because of how dirty she came home. Their prices are not significantly lower than other, far better-kept facilities. I even reinjured my back twice just trying to wash and rinse my medium-haired dog after daycare. She sleeps in bed with me, and I simply couldn't bring her in the house in the condition she was in after pickup. I truly admire pet parents who don't mind muddy paws on their carpets or furniture--but for me, home is a place of comfort and cleanliness. While I absolutely know she's a dog, I still expect her to come home somewhat clean. Lastly, I encourage potential clients to view online reviews and photos with a healthy dose of skepticism. My direct experience didn't align with what I saw online, and it made me question whether the glowing reviews were from verified pet owners. Puppy Manor looks nothing like the curated images on Google. If you love your pet as much as I do mine, I sincerely recommend exploring other options. Cost matters--but so does cleanliness, communication, and the peace of knowing your dog is truly cared for.

I would give it a zero if I could. I found a sweet six year old dog that has never had a real home…read more I sent in my application and was ready to go get her but Carol denied me stating that I did not have vet information listed. I explained that the last dog I had passed away back in 2009 and I don't remember where his last shots were because we had just moved to Florida at that time and it was the only visit he made. They probably wouldn't even have those records anymore. I've read other reviews and she is mentioned by name. I feel so sorry for the dogs stuck there.

This supposed pet adoption is impossible to work with. One example is on their applications they…read morewant you to list name of last veterinarian you used. I have not had a dog for 15 years and that was in Ohio! Lady I finally spoke to told me that was my problem and they don't release any dogs without that info. IDO NOT RECOMMEND THIS BUSINESS! I feel very sorry for the dogs as I know others are frustrated also.

Where do I begin with praising SoHo Hound. They have taken…read morecare of two cats for several years and now only one. And to think they charge the basic rate when they have to find a parking spot at my apartment complex, then sign in and wait for an elevator to the 16th floor and spend time with my cat is going above and beyond. Add to that the delightful photos and time spent tracking down my elusive cat is beyond required procedure. They are truly a dedicated crew that loves our precious pets.

I have been working with SoHo Hound for the last 4.5 years and have been very happy with the…read morecompany and walkers. They are responsive and take excellent care of our pups. They give good and regular updates and each walker genuinely cares for our pups. SoHo Hound also worked with us to let our pups participate in our wedding day! Highly recommend.

The management allowed me to get a senior discount.They were courteous and helpful during my…read moreshopping.They also offer military discounts.I prefer them over Petco which has NO discounts and are not as friendly and professional and have much higher prices!

Manager on duty was very rude. The product I wanted to buy was out of stock. I asked if I could get…read morea raincheck for the sales price and was told no, then she dismissed me and walked away.

Pleasant office to get annual shots and pick up a year supply of flea and heartworm meds…read more I have never used them for any emergency. One caveat is they are appointment free, so you will have to wait for help.

We had to put to our beloved pet.And they were very kind and very accommodating. Highly recommendread more

I have been coming to this clinic for almost 8 years and have brought all three of my dogs and even…read moremy sister's cat here. The staff are amazing! They are so friendly and they really go out of their way to make sure my pets are doing well. They've even texted me on the weekends to see how everyone is doing. They also work really hard to get me in same day if I need it and they help me find specialty vets closer to my house if we need a procedure or service they don't provide. All the vets I've seen there are wonderful and I cannot recommend this place enough.

This clinic has shown me that they care more about money than about the actual health of pets. I…read morecalled to get a refill of my dog's prescription food, which she needs for her allergies. They flat out refused unless I brought her in for an annual exam. I explained I am traveling and cannot do that right now, but instead of prioritizing my dog's health, they chose to withhold food that keeps her from getting sick. Yes, I canceled a couple of appointments in the past because I was out of town or busy with work --but that does not give them the right to "ground" my dog or punish her by refusing to refill food that has zero risk if continued. This is not medication; it is food, and denying it only puts her well-being in danger. This policy is unreasonable, it's punitive, and it clearly shows where their priorities are. I will never recommend this clinic to anyone who truly cares about their pet's health. P.S the receptionist who talked to me on the phone said that she had a conversation with me and told me we will not be able to refill the food until I book an appointment and this is an absolute LIE I never had this conversation with her and I was never told while I'm picking up her food 3 weeks ago that I need to book an appointment or they will not re fill. It's all about money and lies too. This is ridiculous.

I wanted to leave another AMAZING review for the team at DHAM. The team rushed us in at the last…read moremoment to help on a doggy emergency. Fast, friendly, professional and excellent communication. I cannot say enough how comfortable we are with Dr Moore caring for our little pups. I HIGHLY recommend Dale Mabry Animal Hospital and their entire staff!!!

My dog, Cowboy, and I love Dale Mabry Animal Hospital! I adopted my senior dog about a year and a…read morehalf ago and we have been coming here the whole time. He has had numerous medical issues/emergencies. The staff here is so caring and efficient. Times when we are not at the office, I have been able to text and receive a timely response during my busy work days where I am not able to call on the phone. Dr. Moore and Alexa are our favorites! Dr. Moore has truly gone above and beyond to help me best care for Cowboy, I cannot thank him enough! He is supportive, informative, and amazing with my dog. They have many different features that help you stay on top of your dog's care like their app, options to text, and notifications about the clinic. We are so thankful to have found this vet office!

We started working with Sasha from Luxury Walks about a month ago. We have been so pleased with her…read moreattentiveness and care for our cats. Even our little girl who normally hides from cat-sitters comes out to greet her, so she may also be a cat-whisperer She is also very easy to communicate with when we have questions, and she is great about sending photos and videos. We know our cats are safe and they're being loved when we are gone. We're happy that a friend referred her!

If I could give a hundred stars, I would! I booked Sasha with Luxury Walks to take care of my 15…read moreyr old Bichon while I attended wedding festivities on Fri and Sat nights. This dog is very connected and dependent on me as he has gone blind at this stage of his aging. Sasha took amazing care of him with walks, feeding, and comforting him while I was away. I was able to relax and have a great time with family, knowing that my sweet boy was being taken care of by a very kind and professional person. Thank you so much Sasha! The only thing I wished for was that I could load her up and take her back to Atlanta with me!

Lisandra was such a nice employee, I really appreciate her kindness. She explained everything to me…read moreit was my first time there.

Today I visited this location, as I have on many occasions before this with a larger bag on my…read moreperson. While it does state on their company website extra large bags and back packs have to be checked at the counter or left in your vehicle ( literally unsafe and the parking lot is not responsible for your private property within you vehicle if your "large" bag was in plain view of your vehicle) Its the manor in which the employee said "I had to do" . Clear case of its not what she said but how you said it. She literally yelled Ma'am several times across the store as I was getting a cart and I realized she was speaking with me, I turned around and asked if she was speaking to me... she proceeded to say I have to leave my bag behind the counter with her in a condescending tone. I have never snatched my bag out of a cart so fast and left an establishment. If she would have said excuse me ma'am our company has a restriction with larger bags in the store and your options are to leave it in your vehicle or check in behind the counter where a store associate will keep it locked away , then I would have understood. But thats not what she did , she deliberately allowed me to walked quite a ways into the store before rudely yelling at me instead of approaching me or asking me to come to the counter to have a conversation.. Secondly over the last three years their prices have skyrocketed on everything. From their clothes to furniture even kitchen decor. Customer service 0/10 will not be returning